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“Worst Hotel Ever! (been all over the world, this hotel is seriously the worst!)” 1 of 5 stars
Review of Atlantis Royal Towers, Autograph Collection

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Atlantis Royal Towers, Autograph Collection
4.0 of 5 Hotel   |   1 Casino Dr, New Providence Island   |  
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Ranked #9 of 15 Hotels in Paradise Island
Paris, Ile-de-France, France
1 review
common_n_hotel_reviews_1bd8 11 helpful votes
“Worst Hotel Ever! (been all over the world, this hotel is seriously the worst!)”
1 of 5 stars Reviewed November 17, 2012

The service is horrible. The prices are outrageous for the quality you are getting. I don't mind paying $300+ for a meal if the food is created by a top chef with passion for cooking. This food made 4 of our party sick and vomiting all night. They even managed to screw up a hamburger, how do you do that?!
There were creepy bugs all over some of the hotel rooms.
Asking to speak to the manager after treaded horribly (being discriminated against) by the staff was a full time job on itself. The staff here does not care about you.

*edit- coincidentally, while writing this review, my buddy staying at the floor below just called to say he had diarrhea all night after eating at one of the restaurants. Thats 2 nights in a row that the food is making people sick. these were the 2 restaurants that were supposed to be the best places around. Behemian lounge, and chopstix. Absolutely inedible food. Eat at own risk!

Do not expect to be treated with class at this place. They do not know the meaning of the word. Anyone saying this is a good hotel has no idea what they are talking about. If you are used to good food, clean hotel rooms, good service, and overall class and style, do not stay at this place! You are warned. The only people saying this is a good place are gullible middle class americans that don't understand they are being raped here.

Do yourself a favor and never stay here.

Room Tip: Stay somewhere else.
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  • Stayed November 2012, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,649 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (918)
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English first
calgary, ab
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed November 15, 2012

We knew the Atlantis Resort would be good. We had no idea how good! The property itself has to be the singularly most amazing resort on the planet. It is an absolute must-see marvel of human achievement in vision, design, delivery and experience. And it must have cost an absolute fortune to build - so be prepared to pay your part - this kind of experience is not for the traveller who puts cost first - you can find cheaper beaches and adventures - but you cannot find better ones. Save your extra bucks so at least once in your life you get to experience this resort.

Our room was awesome - it was a Oceanview Regal Suite - a complimentary upgrade - not sure why or how but next time we'll book this room for sure. It was so spacious and had a large lanai and an amazing view of the whole resort and ocean.

Service was super super friendly - the Bahamians are very cheerful - don't expect snobby service - it's not, it's friendly and kind.You can't be in a rush, because they won't be - but know that going in and you'll be fine.

I have to say after reading some of the reviews we almost didn't book this trip. That would have been the worst decision. We travel often and this trip was by far the best of our life - better than the 3 Disney cruises we have done, hawaii, Spain and so on. The best yet. In fact, we aren't sure where we'll go next because the Atlantis was that good. So, what we thought was a bucket list trip might become an annual event.

By the way, we saw Cody Simpson in concert for free up close (his next stop was opening for Justin Beiber in DC) and we saw Evander Holyfield everywhere. This place was star-studded. Next time we'll watch to see who is performing there because it is a neat experience to see such huge stars in such a small venue.

Wanna see our experience? We made a fun video Gangnam style to showcase it all http://youtu.be/W1EMFSaVqmE

With regard to the meal plan - we took the strategy that food is very expensive there so instead of feeling bad about it, get the meal plan and relax because "it is what it is" - but while the meal plan was good value if you are a big big big eater, we ended up wanting to eat our money's worth and came home with extra chins. Next time we'll probably pay the same overall by ordering only what we want, getting to choose where we eat, getting less food mind you, but not have an extra set of bags on our rear end coming home. ha ha. Sidenote - the food is AMAZING! Virgil's BBQ is to DIE for. It was our favorite.

Hope you have a great vacation wherever you choose to go!

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Lauderdale, Florida
Level Contributor
317 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 256 helpful votes
4 of 5 stars Reviewed November 14, 2012

This place has EVERYTHING. Massive pools, adults only pools, excellent water slides, "lazy" river, beautiful beach, AMAZING Aquarium in lobby, casino, marina, spa, swimming with dolphins, night clubs, restaurants.........EVERYTHING !!! We had lots of fun throughout the resort, there is plenty for the young ones to do, the water park rides are excellent. Prices for everything was out of control expensive, and most of the locals are not in any hurry to provide service. The prices can be dealt with, but with those prices you expect a better level of service, which in not always what you get. For now, Atlantis is the place to be, but there are several new resorts, closer to the airport, that will give Atlantis a run for its money. Cab from the airport takes about 45 minutes, and costs $50-$75.......depending on your service.

Room Tip: there are 2 "royal towers" one is in the main lobby, closer to casino. the other is a hike...
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  • Stayed November 2012, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 14, 2012

Atlantis is as beautiful and grande as it looks. The pools are large and clean. The lazy river and rapids are the best. The staff courteous and friendly and always smiling.
Prices are outrageous but the food is fresh and delicious.

Atlantis is a fabulous place to stay if you have money to spend. Otherwise don't.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ireland
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed November 13, 2012

I visited the Atlantis - Royal towers hotel with my girlfriend back in 2009 we arrived onboard the Royal Caribbean cruise liner "Majesty of the seas" from Miami Florida.
First impressions of this hotel were great and that feeling intensifies the closer you get as you realise the scale of the place, but it's only when you arrive and you get out of your cab that you appreciate what a beautiful hotel it really is. We arrived at the Pegasus fountain and then entered via the huge bronze doors into the atrium which was stunning. The massive indoor aquarium is outstanding and it is well worth paying to see it in all it's glory!
Food and alcohol are expensive but you have to remember where you are and this tends to put it into perspective.
The casino was good fun and had some great machines to play, but it was not on the scale of the Las Vegas hotels, So if its casinos you want, then make Vegas your destination of choice!!
We did not stay in this hotel so cannot comment on the beds, rooms or breakfast, but we both would like to and may indeed return for a special occasion in the future and do just that!

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 13, 2012

This resort has it all, from an unbelievable water park to a great golf course. This place has it all. My days consisted of breakfast buffet in the morning, water park all day, fine dining and a little blackjack at the casino at night. We did not eat at the same restaurant twice and every single restaurant was top notch. The hotel rooms are comfortable and the room service is great. They also a one of a kind giant aquarium that hosts Manta Rays, they are pretty spectacular to look at. If your into golf, there is a great golf course with very good rental equipment just in case you forget your clubs. The course is in great condition and has spectacular views.

So if you are looking for a fun place to travel and you don't want to go to far, Atlantis Paradise Island is a great destination.

Room Tip: There are many different buildings to stay, and all of them are within walking distance of everythin...
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  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
66 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 stars Reviewed November 13, 2012

We moved here after a horrible experience in a Nassau "super-inclusive" hotel.
Booking last minute, check in was exceptional. The gentleman was so accommodating and professional. Told us all about the resort, explained our meal plan and gave us directions to the room.
The room itself was clean, comfortable and beautiful. They have us a beautiful upgraded corner room - nice balcony - just perfect.
The resort is magnificent, so much attention to detail - I was in awe, I had heard so many lovely things about the hotel- it really exceeded all expectations. The pools are sparkling clean, the water attractions are well maintained with ample lifeguard staff for all the kids. Just great. We didn't bring our children (this time) but the children there were really enjoying theirselves. Well behaved too!
I really can't say enough about the wonderful, yet short - two days we were at Atlantis. The only thing I would change - was the length of our stay.
Thanks Atlantis for tuning a disaster into a wonderful experience.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Atlantis Royal Towers, Autograph Collection

Address: 1 Casino Dr, New Providence Island
Phone Number:
Location: Caribbean > Bahamas > New Providence Island > Paradise Island
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Casino Hotel in Paradise Island
#4 Spa Hotel in Paradise Island
#5 Luxury Hotel in Paradise Island
#7 Romantic Hotel in Paradise Island
#7 On the Beach Hotel in Paradise Island
#8 Family Hotel in Paradise Island
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Atlantis Royal Towers, Autograph Collection 4*
Number of rooms: 1201
Official Description (provided by the hotel):
The iconic Royal Towers are the most reflective of mythical Atlantis, featuring grand architecture, artwork and design. Standard rooms have one king or two queen beds, a sitting area, and French balconies, while suites have full balconies. All rooms and suites offer terrace, harbour or water views. These towers are closest to Mandara Spa, the Fitness Center, Aquaventure, Atlantis Kids Adventures, The Dig, Casino, two main pools, and several gourmet dining options. ... more   less 
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Also Known As:
Atlantis - Royal Towers Hotel Paradise Island
Atlantis Royal Hotel
Atlantis Royal Paradise Island
Atlantis Paradise Island Royal Towers
Royal Towers Atlantis
Royal Towers Of Atlantis
Atlantis Royal Towers, Autograph Collection Bahamas/Paradise Island

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