We were so excited for our vacation at Atlantis. we decided on Harborside because of the kitchen. (still wondering were the stove was). Everyone we encounted at the resort was awesome. Our plane was over 3 hours late arriving so our car service was messed up, they dropped us off at the Royal Tower instead of Harborside. Everyone there was very helpful getting us over to the correct check in and getting our luggage delivered. The check in was speedy and efficient and very friendly. Our room was beautiful. We had a view of The marina and Royal Tower ( palm trees were a little obstructive). Housekeeping was excellent. We had a roll a way delivered (not a long wait). The Housekeeping staff checked in with us everyday making sure we had everything we needed. The were very understanding when we were not quite ready for them to clean our room (teenagers). really enjoyed the shuttle to the grocery store. Staff was very helpful getting items to my room. The shuttles to the other parts of Atlantis were very nice. We never had to wait very long. The shuttle drivers were great, and super friendly. Harborside was a quiet setting also. We never even heard our neighbors. I would definitely stay at Harborside again as every staff member we encountered was very pleasant, friendly and professional!! The room was awesome. the beds (including the pull out sofa) were comfortable. did not feel like a hotel at all.