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Atlantis - Harborside Resort: Traveler Reviews

4.0 of 5
1 Casino Dr, New Providence Island
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Atlantis - Harborside Resort
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786 reviews from our community

Traveler rating
    387
    249
    85
    40
    25
See reviews for
Families
430
 
Couples
124
 
Solo
3
 
Business
4
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Pennsylvania
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
“Family Vacation-research, research, research”
4 of 5 stars Reviewed November 17, 2012

Our Family of 5 went to Harborside Resort-and we were all very glad we did. Let me just say-research, research, research-is the only way you will find out anything about this place. We had the Deluxe One Bedroom Suite in Phase II. We stayed in the back, and we had a corner room, which was very nice. Room was clean. Kitchen had the essentials and we used them-pots, dishes, stovetop, dishwasher. Had a washer/dryer combo. All things very nice to have with a family. Staff answered the questions you asked them-but keep asking questions, and then they will keep talking. I just think that they get asked a ton of questions, so you learn to just answer what you are asked.

When you arrive-note, if someone helps take your stuff to your room, you are charged $25. You are not told this, I only knew, because I had read about it beforehand, so we took our own stuff to our room, and it was perfectly fine-not that far. I mean it wasn't super close-basically it was worth $25-to us, maybe not to you, and you don't mind. Just FYI.

As for pools-they close rather early, like 5 when we were there and the latest they are ever open is 7. NONE are open after 5-believe me, we tried, and you would think at least ONE would be, but they are not. Little bit of a bummer.

There are like 25 restaurants BUT-no menus for any of them ANYWHERE! Not even after you get to your room. Why you may wonder-well, I don't know if it is because this is an upscale resort, people just pay or whether people are just embarassed to ask and because they are on vacation they just pay it-anyway-I don't know! So, since we are not extremely wealthy-I asked everyone, where you could eat cheap! Our first night there, we walked around, and we stopped at like 10 restaurants and looked at the menus-all were pretty costly, so we didn't really plan to eat at any. The two we did decide on-were both buffets, and with a family, I think that is the best way to go. We ate lunch at the buffet, rather late, and then did dinner in the room. Family meal deals at the pool are a good. Note-when you get a drink at the pool area, you are able to go and refill it-that is when it turns into a good deal! We had pizza delivered to the room-that was rather inexpensive too. We brought mac and cheese, pasta, and such but honestly-we stopped at the store before we got to the hotel, and prices were not bad. It was nice that we brought stuff, but buying there-at the grocery store on the way in, won't break the bank.

Our youngest, fed the fish-neat program you sign up for at the library. Have to be 5 and younger-think 2-5 yrs. Anyway, it was cool-look into it if you have one that age.

I read like 4 travel books-all give brief info about Atlantis, but I found my most useful info, right here-spending hours reading locals input/questions asked.

Hope this info helps you. My family all wants to go back. It was an awesome place! Enjoy

Professional pictures uploaded Oct 2012 were pretty much right on what our room looked like.

  • Stayed February 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
Ask jkwa2robbins about Atlantis - Harborside Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandria R, Guest Relations Manager at Atlantis - Harborside Resort, responded to this review
November 29, 2012
We love it when our guests take the time to write a thorough review, including helpful tips and hints. Your review does just that. Additionally, the fact that you enjoyed the time you spent at Harborside is a great source of pride for us. At Harborside, we do not have a bellman’s or baggage fee. Can you please provide more information on this by contacting me at hsresponse@kerzner.com? Once again, thank you for your comments and I look forward to hearing from you.
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Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Why leave the resort?”
4 of 5 stars Reviewed November 14, 2012

If your looking or a tropical vacation with both amenities for adults and kids, then you need to go to Atlantis. We stayed in the timeshare side at Harborside and it was great.

The resort has a casino, 10+ pools, water slides and the beach. Plus, you can swim with stingrays or dolphins. Or, if you really need your fix, you can get in a round of golf.

As far as our room goes, it was great, except for the leaky shower which caused the towel on the floor to be soaked after each shower.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
Ask Prerules about Atlantis - Harborside Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandria R, Guest Relations Manager at Atlantis - Harborside Resort, responded to this review
November 29, 2012
Your review hits the nail on the head. A Harborside vacation ensures that every member of the family will be entertained. We are thoroughly pleased that you enjoyed your stay with us. The maintenance concerns you experienced are not typical and we regret that we were unable to address these concerns before your departure. However, thank you for posting such a positive review and for choosing Harborside as your vacation destination.
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Top Contributor
55 reviews 55 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
98 helpful votes 98 helpful votes
“Nice stay. Fix check in!”
4 of 5 stars Reviewed November 12, 2012

How deflating to finally arrive to your vacation spot only to see a line of 20 people to check in. It took 45 minutes. You can't really get mad at the clerks, it's their bosses fault for poor scheduling. When I finally made it to the front of the line I tried to keep it light and said "I bet you wish you called in sick today!" She told me that was the problem, 3 people called in sick. I guess they were enjoying the Sidney Poitier party the night before!

Asked for a marina view and were very glad to receive it as there was a luxury yaught charity event with plenty of eye poping yaughts.

1 bedroom was large but really needed a good scrubing...a little Tilex and clean all the pubic hair from the corners. Why do timeshares never have a teflon pan??

Most of the vegetation was scorched from the hurricane. Gardeners were working hard all week and I could already see little leaves budding. It will come back.

Atlantis was really deserted, hardly anyone there that wasn't with the cruise ship. I was surprised as they have some real deals on. The weather was not great, overcast and strong wind made it cool.

The large pool by the Mayan temple is closed and being refurbished. Due to open around us thanksgiving. Leap of faith was open.

Tried most restaurants. Loved Bahamian club the best again. Awesome chateaubrion sp? for 2. Plenty of food. Bobby flay nothing special and enjoyed the BBQ place. There was only 2 of us and a 5 yr old so they were kind enough to let us order off the bar menu at the table. They really need to revamp the idea of family style and get rid of it. Place was half empty. Probably would get more traffic if you could order normal meals. Had a hoot watching the portions come out! Enjoyed Montegu Gardens again. They pick you up and drop you off. Our bill was $104 for 2 apps, 2 drinks, 2 wine, 2 lobster ($28!!!ea) , a kids meal, and we had 3 desserts a coffee and liqueur they couldn't put on the bill cause the computer broke down so they just gave it to us!!

I really noticed a difference with staff. Everyone was kind, helpfull, cheerful and friendly. I wondered if it was because its low season and they only keep on their best workers LOL!!

Rented from a starwood owner for $700. Getting a little tired of Atlantis so think it will be our last visit.

Room Tip: Ask for a marina or water view. I can't imagine looking at another building all week
See more room tips
  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
See 2 more reviews by lobsterlovers for Paradise Island
Ask lobsterlovers about Atlantis - Harborside Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandria R, Guest Relations Manager at Atlantis - Harborside Resort, responded to this review
November 28, 2012
Reviews give us a chance to see Harborside through our guests’ eyes. This is extremely beneficial in ensuring that we continue to improve our service and product. Thank you for taking the time to review our property and highlighting areas which we can improve. We continue to focus on making our check in experience more efficient and ensuring that all villas are cleaned to standard. We apologize if we fell short in these areas. However, it is a great source of pride that our friendly and warm staff helped you to thoroughly enjoy your vacation. Finally, thank you for choosing Harborside as your vacation destination.
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Southern California
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
“Wow great service !”
5 of 5 stars Reviewed November 7, 2012

I have been reading reviews and I am shocked on the negative comments. We just got back from Harborside with many issues which they handled wonderfully. First, let's tell you we were there the week that Sandy just went across Bahamas and we blew in the next day. They were up and running and all were happy we were there. We rented 3 rooms one for us and the other two for friends coming from Maryland. We had a single for Sunday to Sunday and a double lock off for monday - Sunday. It was a mess, one set of friends came early with no room and the others came late. They were able to give the friends a room and shift the whole week for the other friends. Who was complaining with the water view over the Atlantis view? We had a view of another building, this is our third time and same view lol! Oh and you had palm leaves in the way? Really? It is a beautiful place, people are nice if your nice. Tons of fun my children were so upset we went with out them. If you are not a person who likes crowds and want quiet and calm I recommend Hawaii. But i can't say enough how happy the people of the Bahamas were to see us. We stopped at grocery store picked up breakfast stuff, snacks drinks including alcohol saved ourselves a lot of money. Sandra Ferguson picks us up at airport takes us to all the stores and drops us off, then calls right before we leave and takes us back really recommend her and her family. Sexy_sanny@hotmail.com. Hope you enjoy it as much as we did :-)

Room Tip: Love the corner rooms !
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask Hulagirl07 about Atlantis - Harborside Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandria R, Guest Relations Manager at Atlantis - Harborside Resort, responded to this review
November 28, 2012
It fills us with pride to know that you enjoyed your vacation even after such a trying ordeal. It is even more gratifying to know that when there were issues, we resolved them. Thank you for taking the time to post such a positive review on Harborside and we are excited to welcome you back home for another enjoyable vacation.
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Tysons Corner, Virginia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
29 helpful votes 29 helpful votes
“Good Trip”
3 of 5 stars Reviewed November 7, 2012

We stay at Harborside yearly. This was one of the better visits. The property and the rooms were in good condition (unlike other years).

Harborside has full and complete access to Atlantis. You can charge everything on your room card. The overall staff is happy and nice.

The only real problem was the Conciegre (Trameka Miller). She would not respond to multiple e-mail's. Every attempt to schedule dinner reservation was messed up. 1st time she emailed me someones reservation from April 2012, then (when told) she didn't send anything (attachment), At last she got some reservation to us. It did not have the times or restaurants correct.

The first night in, we got a call from the restaurant confirming for 18 people --- wrong. Every night the reservation conf sheet she sent me was wrong. A total mess. It escapes me how someone can be so consistently wrong and still keep her job.

Atlantis: I have never seen anything like this. The usually lush and tropical plants are dying. I don't think they have been watered in months. There are irrigation sprinklers everywhere but are not used. I can only think of the $$$$ Millions in landscaping that they have let die.

The property is well taken care of except for the plants.

I hope they get some rain.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask EricArb about Atlantis - Harborside Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandria R, Guest Relations Manager at Atlantis - Harborside Resort, responded to this review
November 8, 2012
We are glad that you noticed our continued focus on villa and property maintenance. Additionally, we are proud that our staff was friendly and warm. We always appreciate it when our guests give us helpful feedback on how we can continually improve our guests’ experience as you did. Please rest assured that the concerns in reference to the Concierge service have been forwarded to the appropriate management. The state of the landscaping is due to the harsh winds of Hurricane Sandy and should return to normal soon. Your review and your visit are greatly appreciated.
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Additional Information about Atlantis - Harborside Resort

Also Known As:
Atlantis - Harborside Hotel Paradise Island
Atlantis - Harborside Hotel
Harborside Resort Paradise Island
Harborside Hotel Paradise Island
Atlantis Harborside
Harborside Resort Atlantis
Harborside Atlantis
Harborside Resort
Harborside Resort At Atlantis
Atlantis - Harborside Resort Bahamas/Paradise Island
Address: 1 Casino Dr, New Providence Island
Phone Number:
Region: Caribbean > Bahamas > New Providence Island > Paradise Island
Amenities:
Bar/Lounge Beach Business Center Fitness Center Kids Activities Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotels in Paradise Island
#2 Top resorts Hotels in Paradise Island
#3 Family Hotels in Paradise Island
#3 On the Beach Hotels in Paradise Island
Price Range: $$$$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Inspired by the natural wonders of warm Caribbean breezes, blue crystalline waters and sparkling white-sand beaches, Harborside Resort offers Atlantis guests a vacation filled with beauty, relaxation and excitement. Situated just across the marina from Atlantis, you have access to a wealth of private amenities combined with the home-away-from-home extras that only a spacious, private villa can offer. The Harborside Resort is just steps from a harbor front restaurant and pool area, a children's pool with fountains, a fitness facility and more ... more   less 
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