We recently returned from a week at Harborside. We have stayed here twice before. Unfortunately, after two other wonderful trips, we were sincerely disapointed this time. Harborside is starting to show its age. The rooms and bathrooms are becoming worn and nothing has been updated since it was built. Additionally, while it looks clean, the carpets are filthy. Our feet were literally black from walking around the room.
The staff at the Harborside is still very pleasant but I cannot say the same for the rest of Atlantis. I found most of the wait staff at the restaurants curt and very unhappy to be there, from inexpensive to expensive (Jonny Rockets to Carmines (yes, Carmines is expensive there!)) Additionally, there are long long lines everywhere, to eat, to get ice cream, to go on the slides.
And the slides, well that was the worst part of the trip. My husband and daughter had an accident on one of the newer tube rides. Long story short, the accident caused the ride to be shut down. My daughter was hysterical and my husband badly brused. This accident was not in anyway their fault, the slide misfuntioned, they slid backwards at one point, we don't know why? (not enough water pressure to push the tube?? )Regardless, the next tube slammed into them. They filed an accident report and that was the end. We never heard from anyone at the resort. Not even a call to make sure they were ok.
Needless to say, after three trips, we will not be returning.
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