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“Huge resort; tired, noisy and smelly” 2 of 5 stars
Review of Atlantis - Beach Tower

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Atlantis - Beach Tower
3.5 of 5 Resort   |   1 Casino Dr, 4777, New Providence Island   |  
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Ranked #12 of 14 Hotels in Paradise Island
Boston, Massachusetts
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
22 helpful votes 22 helpful votes
“Huge resort; tired, noisy and smelly”
2 of 5 stars Reviewed February 27, 2013

Huge artificial environment. If you like Vegas and you have to travel with kids...you'll like this place. Still, after 15 years there is the chemical cleaner smell everywhere that has removed vomit over the years. Smoking allowed nearly everywhere and poor air circulation doesn't help. Allowing fat guys to walk around in shorts without a shirt in the public spaces inside the hotel doesn't make it any more attractive.
I was here as an executive of a company meeting that brought the resort $500k+ in revenue. Yet, I wasn't given a late check-out (1.30 pm requested) in a resort/hotel with 1000 rooms (?!). Lack of available rooms or really lack of will ?
the positive side, the resort was nearly sold out when we were there and yet the beaches were not crowded (can't say the same about the pools). The restaurant MESA at the Cove (as well as the entire Cove part of the resort) seemed classier and had great food & service. Also, you are on an island and getting anywhere from the resort requires a taxi. If you can afford the additional $$$, I would recommend booking at the One & Only resort about one mile away. It's secluded, classy and also great with kids...and is connected to Atlantis resort via beach which allows access to all Atlantis waterpark "amenities".

Room Tip: Choose the Cove part of the resort or go to One & Only Beach Club 1 mile down the street.
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  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,688 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (371)
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Norfolk, United Kingdom
Top Contributor
50 reviews 50 reviews
16 hotel reviews
Reviews in 22 cities Reviews in 22 cities
102 helpful votes 102 helpful votes
3 of 5 stars Reviewed February 23, 2013

This is a long dissection of the Atlantis resort, but hopefully will assist holidaymakers and Atlantis Managment too! Now read on....

We spent 10 nights here from Feb 13th To Feb 23rd 2013.

First the good bits:

1) The staff. A huge credit to the Bahamas and Atlantis.
99% are friendly, polite and well mannered. Genuinely helpful and chatty, without the surliness or tip-seeking obsequiousness that one encounters elsewhere. Lots of them too, they don't understaff here. The staff are easily the best asset the resort has, absolutely fantastic. No, our gripes are reserved for the owners and senior management - see below.

2) Atlantis is clean, and no bugs or pests either. Except perhaps for the seagulls that colonise the pool areas, and can lend a Hitchcockian aura to the place at times, as well as dropping big dollops of poo on you!

3) Lots to see and do, we did not get bored at all. No sense of the days dragging towards the end of our holiday here which we have had at other holidays. That's a very good sign.

4) Beach has lovely soft, white/gold sand. Clean, limpid, aquamarine coloured water.

5) Aquaventure - one of the few items included in cost of room and great fun.

6) Well equipped gym/fitness centre.

7) Cinema free for guests.

Now for the not so good bits:

1) Expensive. Very expensive. Rapaciously expensive. Gratuitously, venally expensive. Insultingly, mockingly, contemptuously expensive. Food especially, and only poor quality at best (see extensive discussion below of the food quality). Also wifi in rooms is $15 for each 24 hours - total profiteering, should be free. It is mostly a very slow, unreliable connection, that frequently fails to find servers or times out. Not good enough. Also they blocked me downloading Skyfall from iTunes after only 1.5 GB. For $15 a day I should be using a super-fast, super-reliable service and most definitely not have a data cap. At every turn in Atlantis they fleece you. 15% obligatory "gratuity" charged on everything. I just hope that "gratuity" is passed on to the staff.

2) Food again - deliberately limited capacity reservations system for restaurants means they try to force you to commit to booking for a week or more in advance. Who the hell knows what they will fancy to eat every night for the next 7-10 days? This ensures you stay on site and maxes out profit. OK we have seen this before in other resorts but it still rankles. Going out to town to eat is feasible and in our view ESSENTIAL to achieve any quality and atmosphere. Note however that the taxi fares there and back will be $40 or just under, largely offsetting any saving. Atlantis' operators are clever in this regard, as the resort is cut off from the rest of Nassau by a stretch of water and access is via a very long, very high, very steep road bridge. It is walkable, but only in extremis (The resort they run at the Palm in Dubai is even more cut off). You are, to all intents and purposes, a captive market.

3)Food, yet again. It is quite simply poor quality, and a major misrepresentation, irrespective of the rip off prices. Here's why:

Each restaurant purports to offer a cuisine from around the globe: Chinese, Italian, southern American, Japanese, and so on. Yet the food, far from being an authentic gourmet experience of each cuisine is nothing of the sort. They simply cook local style, heavily battered fried fish or jerked meat and dress it up as whatever the theme of the restaurant is. The only thing vaguely Chinese or Italian was the decor. A hollow, cynical sham. It is not even particularly fresh tasting either. Shocking.

You can tell that the chefs are obviously local lads who had some cursory training in each cuisine but who then, I am afraid, simply revert to type. It would be fine if they were properly trained and supervised, but they simply cannot be on our evidence. The Chinese restaurant, "Chopstix", is a good case example: The wonton soup was the worst I have tasted in 40 years of eating out. No flavour and the won tons were doughy and revoltingly textured. There are several fish mains in offer. Fried grouper in very heavy greasy batter. Fried lobster, in the same batter.You can't taste or tell what fish you are having through the grease and batter. Crispy noodles: inedible, dry, uncooked cheap quality noodles. Only the seafood platter escaped being battered to death. But was drowned in a sickly mock up of black bean sauce instead. No Chinese chef can possibly have any day to day input into this restaurant whatsoever. It is a disgrace.

If you come here, wise up and eat off-site in the evenings. It will be far better, and far cheaper, and a far more atmospheric and a genuine experience. Just avoid the Fish Fry on West Bay Street though - find a more "local" version. Please see my separate reviews on TripAdvisor of the independent restaurants in Nassau, for a guide and recommendations.

4) Long, slow queues for watersides in Aquaventure at busy periods. Compounding the overcrowding is the fact that the water slides are only open 1000 - 1700, compressing high demand into a short day. The pools are open 0900 - 1700. We feel both attractions should be open throughout daylight hours, or at least 0800 - 1800. Again this is a major failure when customers are paying top dollar. We also found that the main pool (and slides that feed into it) in the Aquaventure was closed for a whole day because "the water level has got too low". How can they mismanage something so fundamental? Furthermore, any hint of a breeze and both the higher slides and sea bathing are red flagged. Numbers at Aquaventure are swollen daily by cruise ship folks buying day tickets.

Also, why do they assume everyone wants to hear the relentless thump thump of loud, amplified, popular music all day by the pools?

5) Gym is $15 a visit which is too much, although some charge is desirable (just less $) as it keeps out dilettantes who would otherwise go in and block the equipment. There is not enough (i.e. virtually none) free floor space to do floor exercises on mats. The whole place is crammed with machines. I think they could lose some machines, create more floor space and not compromise the facility.

6) Not really the resort's responsibility, but a tip: DO NOT BE TEMPTED TO GET YOUR HAIR BRAIDED by the beach women. Or if you do get the price agreed first and WRITTEN. My wife was told $50 for our 10 year old daughter - only for them to demand $150 when it was completed. Claimed she "misheard" 50 instead of 150.....yeah right.

7) Beach Towers is the "cheapest" part of the resort and is visibly the oldest and tiredest. You certainly are reminded at every turn that you are in the low rent section! Whereas in the upmarket areas of the complex the Atlantis theme is structural and architectural, here in Beach Tower is is merely decorative and superficial. Furthermore, the decor is dated and overall Beach Tower has an empty, ghost-hotel feel to it. This is epitomised by the lobby which is no longer functional as such and is crudely lit, understaffed, uncarpeted and poorly furnished. The whole Beach Towers has a feel of being a neglected corner of the resort. It has no atmosphere at all. The rooms are ok but need updating and are disappointing for the cost. Even the pink paintwork on the exterior is a cheap, nasty shade compared to the other Towers.

8) Photos - Atlantis staff take photos of you frequently and then sell the results to you. That's fine, but not at the shocking prices. The profit margin on this activity must be 3500% at my conservative calculation. The Dolphin interaction is the worst for this because they know that you and your kids will absolutely want some souvenir pics and that there is no alternative. The cheapest option is 70$ for a handful of small unframed prints. No data file. It is extortionate, pure and simple.

9) The aquarium, while undeniably impressive, is now looking it's near 2 decades vintage, and is a long way behind cutting-edge aquaria elsewhere in the world. The range and numbers of fish are limited, even when compared to their sister resort in Dubai. The glass is looking micro-scratched due to age, impairing the view.

I summary, at Atlantis you are paying super-luxury prices for mediocrity too much of the time. No matter how wealthy I might or might not be, I don't appreciate being taken for a ride...

  • Stayed February 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
Senior Contributor
43 reviews 43 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed February 23, 2013

Excellent location obviously. We picked the Beach Tower hotel as although its the furthest away in the resort it is right on the beach and as this was what we wanted it was ideal. Also being out of the way means you can get out of the busyness of the main area. The resort is very large and obviously this means that it is very busy. It also has day trippers so avoid the main area during the day if you can. We stayed for 4 days and I think this was just enough as they advise you not to leave the resort so 4 days is more than enough to see it all. It was our silver wedding anniversary so chose to eat in the most expensive restaurant available that night, the Seafire, give this a miss its not worth it. The staff lost our order and seemed only interested in the more affluent looking guests. We waited over 40 minutes for our entrées to be served then a further 50 minutes for our main course. Not good. However the following night we ate in the Bahamian Club, different class, night and day from the Seafire and whilst still expensive totally one of the best meals I have had ever. On the other end of the scale Johnny Rockets was Johnny Rockets, great fun and great burgers. Also in the deli try the coconut and pineapple cake, delicious. One tip though book your restaurants before you go to get a good time otherwise you might be disappointed. The rooms are all well situated and what's expected of the standard of hotel. We paid for a sea view and it was worth it. You have to pay extra for wifi which these days in a hotel of this rating I find unacceptable bit paid anyway as we wanted to share our adventure with our family back home. All in all a lovely hotel, lovely beach and great food just perfect for celebrating or relaxing.

Room Tip: Pay extra for a sea view
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  • Stayed June 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed February 20, 2013

Very expensive, way over priced for what it is. Once on the island forced to pay outlandish prices for food. Way too big, staff pretty rude and unaccommodating. 15% charged on everything, plus line on tab for "extra gratuity". Even the lockers at the water park cost $12.00and "attendants I.e person who just gives you the key, wants a tip! This place is unreal. Concierge at beach tower so rude, pretty much laughed at me when I asked about Internet options. Would never go back. Room at coral towers run down, very average.

  • Stayed February 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gilberts, Illinois, United States
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 20, 2013

Great hotel, excellent service, beautiful grounds! Paradise alright. Great beaches and aquariums. The aquarium in the hotel and underground were gorgeous. There's plenty of activities to do right there, but also shopping was close by : ) The restaurants were delicious, but the fast food was just okay. Watch out for birds, they are not afraid to take your food from you. The water slides were fun and lots of jacuzzi's around. Plenty of area around to explore. There's also like a little beach w/in the resort that you can just sit in and the water's very calm and you can see little tiny fish swimming around. Very cool!
We went in February 2002(no option for below w/dates), our 1st trip together, everything was perfect. The food was very pricey, that's the only complaint I have. We got engaged there and hope to bring our kids there one day.

Room Tip: They've added more hotels so you could go with a cheaper room a little further away from water s...
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gambrills, Maryland
Top Contributor
82 reviews 82 reviews
8 hotel reviews
Reviews in 24 cities Reviews in 24 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed February 20, 2013

Atlantis Pals was really fun! I made a stuffed giraffe and he is my new "best friend".
Is cheaper than Build a Bear and the animals were much cuter.
Kids will LOVE making their own stuffed animal.
Arcade was fun too.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Fort Lauderdale, Florida
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 20, 2013

From the moment we arrived at the resort I felt welcomed and wanted. I have never felt this great upon arrival to a resort. I want to make this short but sweet so that EVERYONE knows Atlantis Resort is worth every penny!!!!! The first evening we were on the resort my fiance and I walked around to see what the resort had to offer. We were approached by this wonderful woman by the name of Quieriann. She was a cleaning lady and I would have thought she was the management of the resort. She was so intelligent and had answers to all of our questions. She showed us around and told us all of the great things that Atlantis had to offer. I am so pleased that Atlantis hired such a smart, and helpful woman. The next day we had a bartender by the name of Ali. He was also great and welcomed my fiance and I with open arms. He was fun from the moment we sat down. These two employees are exceptional and they are only two people from the many wonderful people they have on staff. If you are thinking about going to this destination, stop thinking and BOOK YOUR TRIP!!!!!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Atlantis - Beach Tower

Address: 1 Casino Dr, 4777, New Providence Island
Phone Number:
Location: Caribbean > Bahamas > New Providence Island > Paradise Island
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#4 Casino Hotel in Paradise Island
#8 Top resorts Hotel in Paradise Island
#9 On the Beach Hotel in Paradise Island
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Atlantis - Beach Tower 3.5*
Number of rooms: 423
Official Description (provided by the hotel):
With the beauty of the Atlantis beach just steps away, the Beach Tower delivers a true Caribbean feel in a laid-back environment. Guestrooms have one king bed or two double beds, full balconies with water or terrace views. Beach Tower is perfect for young families and budget conscious travelers, and is closest to the beach, many marine exhibits, the Lazy River, Seagrapes Restaurant, Club Rush, Earth & Fire Pottery Studio, Gamer’s Reef arcade, River Pool, Atlantis Theatre and the Conference Center. ... more   less 
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Also Known As:
Atlantis Resort Bahamas
Beach Hotel At Atlantis
Atlantis Paradise Island Bahamas
Beach Hotel Paradise Island
Atlantis Hotel Paradise Island
Atlantis Paradise Island Beach Tower
Atlantis Paradise Island Hotel
Atlantis Island Resort
Atlantis Royal Tower
Atlantis - Beach Tower Bahamas/Paradise Island

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