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“paradise island harbour..not paradise” 2 of 5 stars
Review of Paradise Island Harbour Resort All Inclusive

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Paradise Island Harbour Resort All Inclusive
2.5 of 5 Resort (All-Inclusive)   |   Harbour Drive, New Providence Island   |  
Hotel amenities
Ranked #14 of 14 hotels in Paradise Island
Elkader, Iowa
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“paradise island harbour..not paradise”
2 of 5 stars Reviewed January 30, 2013

My girlfriends & I went to this hotel for a 7 day fun in the sun trip. This hotel should have been condemned a long time ago. We arrived & went to our room only to find it filthy & moldy & smelly. They put us in another room , it was a little better, so thinking all rooms were like this we stayed in that room. There was mold on shower curtain & tub. After taking a shower & walkin in room, our feet were soo dirty. On our last stay in room we were encountered by a mouse that ran in a hole in the bathroom wall. We went down & they were very friendly & going to put us up in a balcony room,(why they didnt do that to begin with?)we said we are leaving now. They told us someone had bought resort & were making it into gold star resort. I will not stay there again unless they send me a freebie when they do. The staff was very friendly & I would go there again because of them.

  • Stayed January 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lorenzo S, Manager at Paradise Island Harbour Resort All Inclusive, responded to this review, February 8, 2013
Thank you for taking the time to write a review on TripAdvisor regarding your recent stay at the Paradise Island, Nassau, Bahamas. We appreciate the time you devoted to assists us in our efforts to continually improve and address specific guest issues.

All of us at Paradise Island Harbour Resort strive to provide an enjoyable and relaxing guest experience and we were disappointed to learn that you and your girlfirend encountered many shortcomings during your stay. This is certainly not the type of service we base our reputation on, and I apologize for any inconvenience or frustration these problems may have caused you. I have reviewed your posting with all the pertinent department managers to address all the items of your concern. We appreciate your business, and hope your travels return you to our door once again.
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263 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (99)
Date | Rating
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  • French first
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English first
Wilton, Connecticut
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 29, 2013

We have just returned from a weeks stay and we were well aware of the reviews (both positive and negative) before booking our trip. The positives, the staff went above and beyond expectations to make all the guests feel special, the alcoholic drinks were better than most all inclusive resorts and the wine was drinkable, the breakfasts were good, Alfred, one of the tour directors, directed us to a snorkeling trip with lunch and games on Rosé island. The negatives, after two days we switched rooms because of water leakage in the bathroom, our view which faced west overlooked a container and storage parking lot, the pool was so cold (even for children) along with the jacuzzi (that did not work) hardly anyone went into the water, the very small man-made beach is a poor excuse for a beach, the food was marginal at most. Although every night was a different food theme night, it all tasted the same, so we made sure we started off with soup, which were good and ended with deserts, which were also good. We dined at the "exclusive restaurant" twice, the first night the food was above par, the second night the food was so bad that we went to the main dinning room and again had soup. If it wasn't for our day trips to Atlantis, having a lot of fun at the adventure water park, swimming in heated pools, visiting the aquarium ( twice, it's free after 6:30pm or if you have tickets to the water park) and dinning in their village, we would have left Paradise Island with an extremely negative feeling.

Room Tip: I can not say anything positive about the rooms, and don't get a room next to the elevators beca...
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  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lorenzo S, General Manager at Paradise Island Harbour Resort All Inclusive, responded to this review, January 31, 2013
Thank you for taking the time to write a review on TripAdvisor regarding your recent stay at the Paradise Island, Nassau, Bahamas. We appreciate the time you devoted to assists us in our efforts to continually improve and address specific guest issues.

All of us at Paradise Island Harbour Resort strive to provide an enjoyable and relaxing guest experience and we were disappointed to learn that you encountered many shortcomings during your stay. This is certainly not the type of service we base our reputation on, and I apologize for any inconvenience or frustration these problems may have caused you. I have reviewed your posting with all the pertinent department managers to address all the items of your concern. We appreciate your business, and hope your travels return you to our door.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chocowinity, North Carolina, United States
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 26, 2013

My family and friends took a trip there and we had a great time! The food and drinks were fantastic and the staff were all very professional and warm. Mr Alfred M. aka"Big Al" made our trip well worth it! He made us feel safe and gave us a helpful insight to the island and with a group of 8 women, safety matters! Big Al also made my mother and Aunt feel so welcome and relaxed! We are very thankful that he was there to assist us while we were there!

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge, Massachusetts
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 25, 2013

If you are looking for 5 star accommodations with snobby staff go somewhere else. If you are looking for a place where you are treated like family...this is the place. I can's name all the staff but they new my name by the second day. Nothing we asked for was to much and they made sure we got the best excursions. The price was right. The food was great and the drinks were plenty. They are renovating piece by piece so as not to disturb the guest. Shelly, Douglas and Michelle were great. Tara and Darryl

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore, Maryland
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 23, 2013

This hotel was pleasantly surprising. No, the bathroom and rooms are not updated but the beds were comfortable and the water was hot. The resort staff was amazingly nice! You could talk to them about whatever and they were very helpful. My friend and I stayed from Jan 16th- Jan 20th so the resort was not busy. We are in our mid-20s and we partied every night. We still made it to breakfast and participated in the resort activities. There were very few kids (like 2 or 3) running around but there were mostly groups of friends, couples and even a few solo travelers. I was told to avoid during spring break because a lot of the outside activities (such as booze cruise) will shut down during that time.

Check in/Check Out- No issues, showed id, paid a hold and checked out with ease

Staff- Once again the staff is the best, very helpful, nice and had suggestions on what to do each day we stayed.

Room- Ok, so the room had a slightly smell to it and the fixtures in the bathroom could use some updates. But the bed was so comfy. So comfy that I am ashamed to say I fell asleep the first night instead of partying. The tv worked, the shower was hot and the lights works. That's all I need. FYI: If you turn the shower on "HOT" and the water comes out cold, turn it to "COLD" and you will get your hot water.

Property- The property was cool. Pool and view of the Harbour was beautiful. Sean was the activity director and always had an upbeat spirit.

Food/Drinks- Food was great. I def recommend making reservations at the hotels only formal restaurant. The food was so good there since it was made to order. The breakfast, lunch, and dinner was also good at the buffet and pool side bar. The drinks were fantastic. Do not be discouraged when they say "house brand liquor" because the bartenders know how to mix a good drink. Shelly the bartender was the best!!

Overall, if you are looking to eat, drink, meet fun people, and explore the Bahamas, stay here. Not 4/5 star at all but it was comfortable. Atlantis is a short walk from the resort so gambling or using the facilities there is easy without a taxi. The ferry to downtown and back cost $4 each way and closes at 6. The dock is a short walk from the resort. You can get a taxi for about $4- $5 each person if you have a group of 4 or more and of course they are available all night.

But If you are looking for Vegas or don't plan on exploring the Bahamas every day like I did, stay at more costly Atlantis. I'll be happy to answer any more questions about my experience.

Cheers!

Room Tip: Choose a high floor. I choose island view and still got a view of the ocean and the island since it...
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  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wauwatosa, Wisconsin
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 23, 2013

If you are looking for good value, great service, and good food this is the place for you. The hotel is situated on the harbor side of Paradise Island not the ocean side but there is a small sandy beach and the pool area is nice (not sure why Brigitte 28 thought it was falling apart??). The rooms are clean but could use some updating. I liked that children are not allowed to run around the hotel or pool areas unaccompanied by and adult. That may account for the few children there and the ones that were there were well behaved. I am hoping the upcoming remodel doesn't take away the all inclusive option as there are only four all inclusive hotels on Paradise Island and that it doesn't end up as pricey as the Atlantis!

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 23, 2013

My husband and I planned a last minute vacation and wanted to keep it pretty inexpensive so we chose Paradise Harbour after reading the reviews. I agree with other reviewers, expectations are everything. Don't expect a 5 star hotel because this isn't it. But if you want a vacation away that is inexpensive but still a nice time, this is the place. The rooms are average, good size in my opinion, very basic.. One suggestion, I paid extra for a waterview room....they are ALL waterview rooms bc it is on the edge of the harbour so don't waste your money! Our hairdryer was broken and the guy was up withing 5 minutes to fix it, no questions asked. The food was pretty good, but then again I am not very picky. Breakfast is the same every morning...omelet station, waffles, pancakes, scrambled eggs, bacon, potatoes, fruits, etc (the usual). We usually had lunch at the bar outside (wings, onion rings, conch fritters, burgers and sandwiches - pretty American-ized), then dinner you have the option of the buffet (themed differently every night) or the Harbourview Restaurant which you need reservations for. In my opinion, the food at the Harborview was good, not great, small portions but hey it's included so I didn't complain.
One thing I was disappointed about was the beach. Very small, It is in the harbour so you can't really do any swimming, but there is an open beach "Cabbage Beach" about a 10 minute walk that is absolutely gorgeous - just know there are people there wanting you to buy things and so on but we just said "no" politely and they left us alone. But this is also the place if you want to go jet skiing or hang gliding (I think $60 for 20 minutes). And $20 gets you a coconut drink of your liking with a bottle of bacardi rum with unlimited refills (we opted for this and enjoyed it thoroughly on the beach while watching all the jet skiers!)
The hotel is a close walk to the Atlantis (about 5 minutes) and definitely worth checking out, especially the aquarium at night (after 6 it is free). There are some shops in town to bring home any native items, there is straw market right down the street from the hotel which has a lot of neat homemade gadgets worth checking out.
All in all, it was a nice relaxing vacation, nothing glamorous but definitely worth the money in my opinion. Not much to do for kids so if this is a family trip, you may want to splurge and go to Atlantis because that place literally is out of this world. Other than that, staff was very friendly, drinks were good and definitely the area is safe to walk around!

Room Tip: Just get the standard room, don't pay more for waterview bc every room is a waterview room!
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Paradise Island Harbour Resort All Inclusive

Address: Harbour Drive, New Providence Island
Location: Caribbean > Bahamas > New Providence Island > Paradise Island
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Top resorts Hotel in Paradise Island
#11 On the Beach Hotel in Paradise Island
Price Range (Based on Average Rates): $$$
Hotel Class:2.5 star — Paradise Island Harbour Resort All Inclusive 2.5*
Official Description (provided by the hotel):
The Best Value Of All-Inclusive Bahamas Hotels And Resorts......... great views of Nassau Harbour, picturesque scenery, and exciting recreation for the entire family at Paradise Island Harbour Resort. This resort is the perfect waterfront location - overlooking the harbor and ocean inlet plus unlimited food, beverage, music nightly,pre-planned daily activities....... all for 1 all-inclusive rate. Let your stress melt away amid cool ocean breezes, a private beach and spectacular 380,000-gallon pool. Take advantage of complimentary water activities such as snorkeling and scuba diving lessons. We're the ideal escape for anyone seeking fun in the sun. And if you're feeling a bit adventurous, you're just steps from Atlantis and a host of boutique shops, gourmet dining, fabulous casinos, and the world's largest marine exhibit. Lose yourself in the laid-back atmosphere of our Paradise Island Bahamas hotel, which offers spacious accommodations in a breathtaking setting:Located just across the bridge and harbor from Nassau, the historic downtown capital, minutes from world-class golf, wind surfing, scuba diving, and fishing and within walking distance to all the excitement of Atlantis Casino, and shops. Nassau International Airport (NAS)is a short 30 miles (30 minutes) away. ... more   less 
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Also Known As:
Paradise Island Harbour Resort All Inclusive Hotel Paradise Island
Paradise Island Harbour Hotel
Paradise Island Harbor Resort
Paradise Island Resort
Paradise Island Harbour Resort All Inclusive Bahamas

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