We have visited The Bahamas more often than I can remember, and on a couple of occasions, have stayed at Paradise Harbour & Marina and during that stay, visited the beach at PARADISE ISLAND BEACH CLUB property. As we enjoyed the beach, we were looking forward to actually staying at the property. As our vacation plans were last minute, availability in the Caribbean was limited, and even though we only needed one bedroom, we were happy to find availability at PIBC, even using more points (we were exchanging through RCI.)
When we arrived, even though our reservation confirmation was for a specific Unit, we were given Unit 29. Later, after experiencing the stairs a few times, I asked for a ground floor unit, as I have back problems - my request was not granted, as we were told there were no other rooms available.
When we finally had our luggage in the room and had a chance to look around, we were extremely disappointed; the unit, while it was clean, needs refurbishing and the appliances, especially the refrigerator which was rusting, need replacing. The patio and the furniture needed cleaning and the screen door was ripped and off the track.
Later that evening we went out and when we got back, we could not open the door. After numerous failed attempts, we called Security who opened the door with a key, but then it could not be locked! He told us to report it next morning. As you can imagine, we were very uncomfortable going to bed with an unlocked door, as the chain was not sturdy enough to keep out intruders - we tried to put a chair under the door handle! However, the next day, the lock was replaced. I assume a log is kept of events (especially if Security is involved), but not once did anyone contact us to discuss this, or to apologize for the inconvenience!
Next issue - when we later inquired about the Internet, we were surprised when we were advised there was a fee! The online information said it was complimentary. The response from the Front Desk was they had repeatedly informed "them" (I assume they meant RCI), that was incorrect and "they" have never changed it.
Our next issue was MICE in the Unit, yes mice, or a mouse!! After being there for about 2-3 days, I finally realized that the scratching/rustling noises we were continuously hearing was coming from under the dishwasher! As we had only heard it at night, we assumed it may have been coming from another apartment, but realized we were wrong, when I got up one night and went into the kitchen. I opened the dishwasher and slammed it, and the noise stopped. Of course it later started again when I was back in the bedroom. The next day I told the Front Desk staff, who said it would "be taken care of." We continued hearing it, and again reported it to the front desk. I even told the room attendants, and left notes on the kitchen floor where there were signs of food crumbs in a corner. We felt it was pointless to get angry and insist on being given another room, because of the previous response that there was no availability. We just made sure we kept our bedroom door closed!
Of concern, though less of an issue, was the roughness of the towels and even the sheets, which had "burrs" on them, evidence of overuse; I realize it may not be cost-efficient to use fabric softener, but it may be advisable for guests' comforts. In spite of sending two emails to the Manager, I have had no response. However, RCI was kind enough to try to rectify our bad experience.
Letitia at the Front Desk always had a smile, while the others, though not rude, were more business-like. The location requires that you have a car. If you just plan on relaxing on the beach, good choice; if you want activities, night life, etc., stay elsewhere. However, I am reluctant to return there.
Ground floor, so you don't have to lift your luggage up the stairs. However, the maintenance st...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.