My husband and I recently stayed at the one&only ocean club after hearing and reading AMAZING reviews of the hotel. The most consistent thing we heard was how incredible the service is there. Our expectations were quite high of course. Let me start by saying the hotel setting is incredible. A nice contrast form The Atlantis (sister hotel). Extremely relaxing and gorgeous ocean views. The gardens and pool were also quite magnificent. Unfortunately, the amazing service was not apparent to us! First of all, there is not really a front desk staff/concierge readily available. Upon asking the on-duty concierge to make dinner reservations at some atlantis restaurants she was unsure which ones were open that evening. This should be something the staff knows immediately. After calling the atlantis concierge to find out, she proceeded to tell me the restaurant I wanted was closed. Never did she ask me if I wanted a different night or if she could make other reservations for me. Some of the staff was friendly while others were quite aloof! The beach staff was GREAT! My husband and I mentioned we were celebrating our anniversary and his birthday and the hotel did NOTHING to acknowledge either occasion until I mentioned something our last night. Mind you, we ate dinner there 3out of 5 nights. WE have stayed at Four Seasons and Ritz Carlton's all over the Caribbean and have always experienced amazing service. We were definitely surprised at the lack of consistency at OC. Also, a pipe broke and we had no water in our room and management again did nothing until we inquired. There should have been some notice updating us about the situation. I would also mention some rooms are MUCH nicer than others. We stayed in the "older" section with small rooms which could use a makeover. If possible I would request the newer section which we were unaware of. The restaurants were incredible albeit extremely PRICEY!