We had heard so much about the service at the Ocean Club, we were expecting a truly unique experience. Unfortunately, the property is lovely, but not worth the price.
We were in the Crescent Wing, where the rooms are nice but small and not updated. At about half the price per night it would have been fine, if the service had been better. The rooms in the other wing are much, much nicer but I believe they are also much more expensive.
Our room safe could barely accommodate what little we wanted to leave in there. It was broken when we arrived and broke again during our stay. We had requested early check in and late check out but received neither. Our butler stopped by while we were unpacking to introduce himself. He said he would be bringing us fresh fruit every day, and would check on our ice supply twice daily so that we need not worry about that - he would be there for whatever we needed. We never saw him, or heard from him again. We had to call each day to request fruit and ice, until I mentioned to the consierge that I didn't "get the butler thing." We also had to leave notes for the housekeeping staff to replace shampoo, etc that was empty. These are minor complaints, I know but ....... it's not what we expected given the marketing for the property.
The food at all of the restaurants is very good.
There was also something going on with the staff and scheduling. The first couple of days we were there we would overhear snippets of conversation outside of the fitness center, in the restrooms and even from housekeeping, ( altho there is a $5 per person per night charge added to the bill for housekeeping so I wasn't real clear about this particular complaint).
Everyone who works on the property was very friendly, and helpful when asked. Again, however, we expected more. At the pool we had to request menus every day, then had to go to the bar to order and then had to return our own trays to the bar or wait long periods for the trays to be cleared. The service was not as attentive as expected.
So, bottom line, absent some kind of major upgrade and/or price reduction, it's not likely that we will be returning.