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“An encroached gem” 4 of 5 stars
Review of One & Only Ocean Club

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One & Only Ocean Club
5.0 of 5 Resort   |   One Casino Drive, New Providence Island   |  
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4th Night Complimentary
Ranked #6 of 14 Hotels in Paradise Island
Washington DC, District of Columbia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
“An encroached gem”
4 of 5 stars Reviewed March 2, 2013

My wife and I spent a week at the One and Only Ocean Club in Nassau at the end of February. You will love this hotel because of its ambiance & wonderful, I would say exceptional, service.

The hotel is a very special property. It has a classical Brit colonial elegance and sobriety that is very appealing for those who really want to relax. The rooms, even those non-suites with a garden view, as the one we picked, have ample space and a wonderful terrace with rest chairs and a comfortable dinning table and are impeccably clean. The mini-bar is nothing but mini. Generous half-pint bottles of all the best drinks, with the exception of wine, which is really below average throughout the whole in-house dinning experience.

The beach is absolutely pristine. White sand and those blues only found in Bahamas. One of the jewels of the Hotel is the Beach House, which allows you to enjoy the beach from the comfort of a terrace and in an open-air bar. Smokers are not discriminated.

The restaurants, room service, and food are not a highlight: sufficiently good not to become an issue, but very far from what you would expect from such a refined environment.

The Hotel has one of those details that define real luxury: one pool for adults, and a separate one for families. What this adds to your experience needs no comment. The pools are large enough to exercise but not as big to feel in an Olympic games villa, have a prudent surrounding space –close enough to admire the blonde in the bikini but sufficiently distant not to have to share into her newlywed conversation.

The in-house activities -swimming, sunbathing, tennis, great spa, and just reading and relaxing- are enough for people like us. In contrast, the out-of-property experience is horrible. The hotel relies on its partnership with The Atlantis, and other outside providers, to arrange activities such as snorkeling, sailing and fishing. In most cases you are bumped with a gang of strangers, which –how I will put it- frequently have other criteria than yours about dress code, manners and etiquette. To give you an idea, beyond the gate is like spring break in Cancun or an all-you-can eat weekend in Las Vegas.

Room Tip: Second floor definitely. No need for ocean view, garden view is sufficiently soothing and the extra...
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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481 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
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English first
Cotswolds
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed February 27, 2013

Our suite was lovely, clean and beautifully furnished, the grounds and location are also lovely, sadly the rest of the experience at the One&Only was let down with indifferent staff, the breakfast service was a joke, both restaurants lack any sort of ambience with staff who need serious customer relations training. The shuttle service works well and thank goodness for some great local restaurants and the Atlantis, at least there was a choice even if not your preferred choice. The pool area is tired with broken paving, tiles and a dirty tide mark all around the water line and the service around the pool leaves an awful lot to be desired, the staff couldn't wait to pack up.
Certainly not a 5 star resort.

  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John_C10521, General Manager at One & Only Ocean Club, responded to this review, March 1, 2013
Dear guest
I will contact you via email with my contact info so I can request a time that i may call you to discuss your entire experience.
Sincerely
John Conway
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed February 27, 2013

The setting, landscaping and amenities of the property was only surpassed by the caliber of service throughout and for our entire stay. They even graciously and readily accomodated our unexpected request for a late check-out due to flight problems.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 21, 2013

This was our second stay at the Ocean Club. Our first stay last year was incredible. This time was disappointing. We found the level of service had dropped, especially in the dining areas. Pool service at lunch was extremely slow. Our favourite restaurant Dune proved to be not only slow, but the waiter took no interest in our overall dining experience and the maitre d was rude. For the cost of this resort we felt let down and will not go back next year. The usual, very friendly Bahamian atmosphere was missed!

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thornhill, Ontario, Canada
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed February 1, 2013

My husband and I spent 1 week at this over-the-top property in mid-January.
We took advantage of the 'stay 7/pay 5' night offer.
The room was on the small side, but our beautifully furnished balcony added to the additional space it gave us.
The property is intimate and beautifully maintained. The staff always greets you and simply can't do enough for you. The fine restaurant "Dune" was great!
Breakfasts were superb!
The pool has a mini Versailles Gardens on the one end to view or walk the grounds.
My complaints would be the nerve to automatically add $10/day gratuity for housekeeping service.
You'd think that @ the rate of $1,000+/nite + $200/nite taxes -- that this $10/day might be absorbed by the Hotel. Incidentally, we always leave a cash tip for housekeeping, regardless.
They actually charged $1.99 for all my local calls - which they agreed to remove when I complained.
A property of this calibre should not be caught up in nicle-and-diming!
Otherwise, would love to return, but only if their rates drop.

Room Tip: Hartford Wing -- 2nd floor, Oceanview
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westport, Connecticut
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 26, 2013

We travelled here mid September 2012. The grounds were beautiful and we had a beautiful ocean view room. It was picture perfect! However this was considered off season and we were very disappointed that most of the amenities they offered were not available to us. Most of the hotel was shut down while they refurbish. They should have stated that before booking. There was only one restaurant open at the entire resort and they had very few spa appointments available. We called before and after our arrival and was never able to reach anyone by phone to make an appointment. No one bothered calling us back until the day we were checking out (how convenient). Service at the pool was very slow. Because of this I will not go back. Bad timing as it appears to be a nice hotel. Customer service was mediocre at best.

  • Stayed September 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
meath, ireland
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed January 15, 2013

My husband & I stayed at the One and Only Ocean Club in June 2012. We had a beautiful spacious room in the Crescent wing, overlooking gardens with hammocks slung between palm trees & looking out to the ocean.

I can't fault the room, clean, airy, spacious, large bathroom - we found a lovely fruit basket on arrival. Champagne & chocolate strawberries were delivered every afternoon. Large sized Molton Brown toiletries - replenished daily. Wi-fi in the room. Our only issue - the safe got stuck in the locked mode & the maintenance man was unable to repair it. It had to be broken into & a new safe delivered. This was accomplished with a minimum of fuss.

The food was good - but be prepared to pay high prices. We found better value at breakfast by ordering from the a la carte menu rather than the buffet breakfast. Be prepared for quite a wait for breakfast. Leave plenty of time if you chose a la carte.

Great service on the beach - sunbeds carried to where you wish to sit, towels arranged, ice-buckets brought over, waiters available for drinks. Sun cream & magazines available on the beach steps. The beach itself is wonderful. Warm waters, clean sands.

The spa was a bit of a let down. The private villa was beautiful but the massage was nothing special.

The shuttle service to and from Atlantis was excellent. Visiting Atlantis made us glad we were staying at the Ocean Club. The room key from the Ocean Club gave us free access to all areas of the Atlantis resort.

We took a trip out to Stuart's Cove to go on the underwater scooters - great fun &. real experience even if my control of the scooter left a lot to be desired!

Room Tip: Choose the crescent wing.
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  • Stayed June 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about One & Only Ocean Club

Address: One Casino Drive, New Providence Island
Phone Number:
Location: Caribbean > Bahamas > New Providence Island > Paradise Island
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Paradise Island
#3 Top resorts Hotel in Paradise Island
#4 On the Beach Hotel in Paradise Island
#5 Romantic Hotel in Paradise Island
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — One & Only Ocean Club 5*
Number of rooms: 105
Official Description (provided by the hotel):
Under the deep blue of an endless Bahamian sky, wrapped in the turquoise waters of an exuberant sea, One&Only Ocean Club nestles peacefully along a shore of delicate white sand beach...a treasured sanctuary of privileged perfection.Renowned for its legendary sophistication and contemporary elegance, the resort was once the private estate of A&P heir Huntington Hartford II. Today, this alluring beachfront hideaway reflects the glamorous ambience and posh exclusivity of a grand colonial manor, welcoming generations of the world’s travelling elite. Expansive manicured lawns and towering coconut palms provide an enchanting backdrop to the pristine beaches of Paradise Island.Here, service is elevated to a fine art form by a gracious staff welcoming you into their colonial plantation home. Warm and inviting accommodation and residential-style villas are ideal for couples and families alike. The dining options at One&Only Ocean Club are renowned and unforgettable featuring the imaginative cuisine of chef Jean-George Vongerichten.One&Only Ocean Club is a playground of world-class golf, tennis, spa, and off property water-sports. The spectacular blue waters of the Caribbean are the elixir of Bahamian life! ... more   less 
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Also Known As:
One & Only Ocean Club Hotel Paradise Island
One And Only Ocean Club
One Only Ocean Hotel
Ocean Club Bahamas
One Only Ocean Resort
One Only Bahamas
One & Only Ocean Club Bahamas/Paradise Island

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