We travelled here mid September 2012. The grounds were beautiful and we had a beautiful ocean view room. It was picture perfect! However this was considered off season and we were very disappointed that most of the amenities they offered were not available to us. Most of the hotel was shut down while they refurbish. They should have stated that before booking. There was only one restaurant open at the entire resort and they had very few spa appointments available. We called before and after our arrival and was never able to reach anyone by phone to make an appointment. No one bothered calling us back until the day we were checking out (how convenient). Service at the pool was very slow. Because of this I will not go back. Bad timing as it appears to be a nice hotel. Customer service was mediocre at best.