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“Lovely place to stay” 5 of 5 stars
Review of Melia Nassau Beach Resort

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Melia Nassau Beach Resort
4.0 of 5 Resort (All-Inclusive)   |   West Bay Street, Nassau, New Providence Island (Formerly Sheraton Nassau Beach Resort & Casino)   |  
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Hotel amenities
Special Offer
up to -15% MeliáRewards
Ranked #9 of 35 Hotels in Nassau
New York City, New York
1 review
“Lovely place to stay”
5 of 5 stars Reviewed yesterday NEW

I came to Melia with my mom for a Memorial Day getaway and had a lovely time. The staff was friendly and helpful and the space was clean and well-decorated. Disregard the negative reviews, the do not do the place justice.

  • Stayed May 2015, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Melia Hotels International

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,730 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (434)
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English first
Boston, Massachusetts
1 review
4 of 5 stars Reviewed yesterday NEW

Just finished my stay with 5 buddies at the Melia and it was a blast. The rooms are spacious and clean. All the rooms face the ocean with a balcony so you can always get a good view. You will pay through your nose of you don't do the all inclusive package so I would highly recommend it. The drinks are well made and stiff. The hotel has four a la carte restaurants that are included in the all inclusive package and they are all good. The Asian fusion place was probably our favorite. In addition, there is a Starbucks, buffet, and late night snack place. The staff can be slow at times but that is a attribute of the island in general. The one area I thought was lacking was night entertainment. There was not much to do besides drink and listen to some lobby music. Overall, I would recommend this hotel and hope you have as good a experience as we did.

  • Stayed May 2015, traveled with friends
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This is a bizarre hotel. It caters mostly for all inclusive hotels but is not as grand as some of its neighbours in this regard. As for business travellers like myself, they are il equipped. I arrived on a Saturday night. Not finding a directory in my room with information about wifi, laundry services etc I went to reception to ask about the wifi code only to be told it was out of order. It took until Thursday night before the wifi was up and running. Clearly business travellers were not its most valuable customers. The room was spacious, clean, and pretty sound proof. The breakfast is good but the price is quite steep. There is a Starbucks but the snack bar on the ground floor is a lot cheaper while the shack opposite the hotel sells beer for 1/3 of the price in the hotel. On the plus side, the hotel is on the bus route.

Stayed May 2015, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We just returned from an amazing trip to Nassau! We stayed at the Melia Nassau Beach Resort. Upon our arrival we were greeted by Sean, who escorted us to reception to check in and then to our room. The hotel gave us an early check in which was great! Sean went above and beyond in welcoming us to the hotel. He even checked in with us when he came back from having a day off to see how we were doing! The hotel is lucky to have him. The staff was friendly and very helpful. We especially loved Bernie in the tour department, who arranged for us to take the Dolphin Encounter tour. Restaurants were amazing - we loved the Tapas bar and the breakfast and lunch buffet. Beautiful view, amazing private beach! The people in the Bahamas are just lovely! We can't wait to go back!

Room Tip: 8th floor, center, ocean view!
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  • Stayed May 2015, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miller Place NY
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

I'll try to be as to-the-point as possible. We just returned from the Melia Nassau Beach (family vacation). We had booked our vacation through Expedia, and paid to stay at the new and amazingly-rated BAHA MAR. A week before our scheduled departure, I went onto reviews to look into activities we may want to do while in Nassau; only to find that my brand-new, 5 star hotel was now showing a two-star rating. Expedia (and other travel companies) are booking this hotel, despite the fact that it is not nearly complete and ready for occupancy (latest estimate? - December or January?). Seems Expedia wasn't letting people know until the last minute, and changing their accommodations to the "beautiful" Melia -- and throwing in the all-inclusive to sweeten the deal. Okay, so we took it. (At least we were fortunate enough to have found this out one week before we left - many others found out a day or two prior!) With that short notice, we did not feel we had any alternative. I had seen the Melia's website, and it sells itself rather well -- so, when we were offered a "premium oceanview room with all-inclusive" we figured, "why not - seems like a nice enough place".

Melia is in need of some serious renovation. Most of the concrete structures (columns, pool areas, patio areas) are in bad shape (sharp piece of concrete stuck in my foot attempting to go out onto patio off our room to read.) The carpeting leaves much to be desired. The beds are very hard on the back -- but may be fine for someone who prefers a mattress on a wooden platform scenario. Housekeeping never showed up on any day prior to 3pm, with the exception of the day we were checking out. After a day at the pool, beach or activities, we would get back to our room only to find that they were in the midst of cleaning it, and we had to make ourselves scarce in order to allow them to finish before we could get in and shower/change for dinner.

Next, the food: It's a good thing we didn't actually PAY for the all-inclusive, because we would have been livid. We ate breakfast at the Marketplace (buffet) every day -- it was probably the best meal of the day - omelette station, fruit, oatmeal, meats, cheeses, juices, etc... That being said, it was terrible to have to endure the flies swarming your plates every time you sat down to eat. The problem was alleviated slightly by requesting inside tables, but the flies were still a problem. Several times, we were seated inside next to the partition to the outside tables and we had to either brush dead flies off the sill next to us, or just ignore them. Disgusting. Generally, though -- the best food and selection was found at the Marketplace. We made our required reservations at their Nikkei (Japanese), Cilantro (Mexican), and Aqua (Italian) on the first day for dinners during the week. Aqua was just okay -- but the best of the three. Nikkei was just okay, as well - very limited menus. We actually walked out within minutes of receiving our dishes at Cilantro; my husband's fish was actually spoiled (bad) and he had to spit it out in a napkin. When the manager saw us get up to leave, he stopped my husband - who promptly informed him of the issue, and the response was, "I apologize, I'll make a note of it". We went to their tapas/drinks bar to just get a light something, and the sliders were good, but imagine how you'd feel if you received an order of chicken wings and one of them was obviously bitten into. Ugh. The Campus Cafe (a stand set up by the pool), makes decent burgers, hot dogs and good grilled chicken sandwiches, but in general, we were so disappointed, we went outside the resort and paid to eat at Compass Point resort, as well as at the Atlantis restaurants. Only problem is that we had to PAY for that food, and we had to pay an additional $25 to $40 EACH WAY for a taxi to the other resorts. (We paid $40 to an unscrupulous private taxi guy who was hailed by a Melia doorman -- only to pay $25 on the way back to Melia in a new, clean taxi/van -- with air conditioning.) Watch who you use -- even if the hotel staff motions you to them in front. We learned the hard way.

It appears that the common areas that are mostly used (check-in area, large bar and lounge area) HAVE been renovated already. They are rather nice and always clean. The Starbucks on site is a plus. Many times (due to the issues with the food), we found ourselves laying out money for Starbucks coffees, drinks and snacks. They were very good and the baristas are super-nice, quick and accommodating. Just note: Their food/snack offerings are not the same as Starbucks in the states (lamb burgers, guava pastries, etc... here), but they're around the same cost as you'd expect to pay here in the States. In general, a pretty bad food experience, though -- especially after feeling that the all-inclusive would partially make up for the lesser resort accommodations in comparison to the sparkly-new, highly-touted Baha Mar.

The beach is absolutely beautiful. The only thing we disliked were the vendors walking in front of you every day (who were allowed to set up tents on the beach, among you). Not a day went by in which we weren't "hawked" to buy beach wraps, jewelry and cigars -- even after saying no each and every day prior. That was a bit annoying, but basically tolerable if you gave a firm "NO" a couple of times, or made like you were sleeping! We also had the usual guys asking you to go parasailing, fishing, ride jet-skis, etc, on top of the others. That was also in addition to a local guy trying to sell homemade bahama-mamas and drinks in coconut shells "guaranteed better than the beach bar". My daughter and I were a little shocked to see that there were native guys on the beach who were offering rub-downs with lotion to women for money -- and, yes, there WERE some takers! Maybe our personal feelings -- but quite odd to see.

Lastly, the personnel: This is a tough one, because roughly 50% of the employees were awesome. Super-friendly, polite, accommodating. 25% seemed just there to do their job. The final 25% seemed resentful to have to answer questions or to help you. (You'd be hard-pressed to find ANYONE who was readily able to get a drink at the swim-up bar. It's positioned as the "back" of the bar -- and nobody behind the bar really pays attention to that area. One must be loud and insistent on ordering a drink from the swim up bar. If you're not, you don't get any attention until you - or someone else - IS loud and insistent!) A side comment about the bar: We're not big drinkers, so it didn't really matter too much to us -- but the drinks (of course) have only the slightest hint of alcohol, unless you insist that they make it harder or "a double", which we heard several people do. On any given day, the "tap is not functioning at the 4th floor bar", or the pool bar couldn't make frozen drinks because they temporarily had no electricity. A bit annoying, as it seemed it was one thing after the next. The last night we were there, my daughter didn't feel well and we (reluctantly) tried simple fare from room-service (not included -- you have to pay for it). We were pleasantly surprised, as the food was far better than anything we encountered in the all-inclusive plan.

Overall, the only thing we absolutely loved about this resort was their beautiful stretch of white-sand, turquoise water beach, Starbucks and basically half of the staff we encountered. All else? Mediocre to awful.

Room Tip: WI-FI: BEWARE -- They tell you that they offer free wi-fi, but it didn't work for half the week...
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  • Stayed May 2015, traveled with family
    • 5 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

This hotel may not seem like the first choice for the business traveler but despite the fact that there aren't too many options in Nassau for this category, the Melia isn't actually too bad. I particularly didn't feel crowded and the food was decent enough. You can book the all inclusive package or not, so if you don't mind bumping into pp in swimwear while in your suit and heels, it is definitely a convenient hotel.

Stayed April 2015, traveled on business
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Red Deer
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

After reading some of the reviews left about this hotel my family and I and our friends joining us had reservations about staying here, but I must tell you it was the most enjoyable holiday. We arrived in Nassau on Mar 27th and stayed till April 6th. From the start with check-in with Nakisha and Pamela at reservations we always treated with respect and enthusiasm. Our rooms were clean and housekeeping always came. The one time they ran out of towels and I had to call down and they were there in 5 minutes. When we arrived we requested a fridge from one of the workers and it was immediately brought to our room. The pools were all clean and temperatures were perfect! We had Wifi throughout the hotel even on the beach. The restaurants were always available and the food was great. Cilantro was our favorite. The BBQ by the pool and beach was really great for lunches. Every night there was some form of music in the lobby which was fun to hang out. For anyone that has concerns that they may have to wait more than a few minutes to eat or drink dont stay here, stay home and be sad and lonely! This is a beautiful resort with great staff and beautiful beaches! My family and I would be happy to stay here again!

Room Tip: Higher up the better as the view gets better.
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  • Stayed March 2015, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Melia Nassau Beach Resort

Address: West Bay Street, Nassau, New Providence Island (Formerly Sheraton Nassau Beach Resort & Casino)
Location: Caribbean > Bahamas > New Providence Island > Nassau
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Nassau
#4 Luxury Hotel in Nassau
#5 Top resorts Hotel in Nassau
#8 On the Beach Hotel in Nassau
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Melia Nassau Beach Resort 4*
Number of rooms: 694
Official Description (provided by the hotel):
Meliá Nassau Beach is situated on a 1,000-foot stretch of white sand long the Atlantic Ocean on Nassau’s spectacular Cable Beach. Enjoy stunning views, comfortable accommodations, luxury amenities and globally inspired cuisine featuring a distinctive Bahamian flare. Meliá Nassau Beach is a perfect playground for kids of all ages offering an array of activities, on and off land, including golf, sailing and snorkeling in the calm, turquoise waters of the island. *Operating as an inclusive resort until December 2014. All inclusive after December 2014LOCATIONMeliá Nassau Beach is conveniently located just minutes from Nassau Paradise Island International Airport and a short walk from Cable Beach Golf Club. In addition, the resort is situated near many of Nassau’s major attractions, local restaurants, cafes and shops. ACCOMMODATIONSMeliá Nassau Beach features 694 guestrooms, including 32 suites: Classic Island View, Deluxe Pool View, Premium Ocean View, The Level, Romance Suite, Royal Suite, Grand Suite and the Presidential Suite ... more   less 
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Also Known As:
Sheraton Nassau Beach Resort And Casino
Sheraton Nassau Beach Hotel Nassau
Sheraton Cable Beach Resort
Nassau Sheraton
Radisson Cable Beach Resort
Melia Nassau Beach Resort Bahamas

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