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“Disappointed...” 2 of 5 stars
Review of Melia Nassau Beach Resort

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Melia Nassau Beach Resort
4.0 of 5 Resort (All-Inclusive)   |   West Bay Street, Nassau, New Providence Island (Formerly Sheraton Nassau Beach Resort & Casino)   |  
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Hotel amenities
Ranked #10 of 33 Hotels in Nassau
Maple, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed today NEW

My husband and I were supposed to stay at Melia Nassau from December 11-14th BUT we checked out the next day. The construction noises were not that bad but it was the lack of activities, night life and I burnt myself on one of the food dishes...that did it for me. There aren't many adult type activities, no night club or disco, no movie theatre or entertainment. There was supposed to be a live band on the first night but they cancelled.

When I asked reception what to do there, they stated to we can visit downtown or go to Atlantis. So we went to Atlantis for the day and loved it. We booked the rest of our vacation to stay there instead and lost out on our money from our stay here.

When we returned to Melia Resort, we had lunch before checking out. I burnt my wrist/hand on the steam coming from one of the dishes. The heat was on too high and when I lifted the lid, the steam came out full force. Besides that, the buffet restaurants have tasty food and a great ambiance.

At this point I would not recommend this resort to anyone but hopefully after the renovations there will be for to do and more improvements made to the resort.

  • Stayed December 2014, traveled as a couple
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 5 of 5 stars Service
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1,234 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (327)
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1 review
5 of 5 stars Reviewed yesterday NEW

We had such a great experience here the food was amazing from the buffet to the new restaurant's! The beach was beautiful! The staff was wonderful n the service was phenomenal. If you are lucky enough to make it you MUST go see Kimberley, Dicienzo, Jody-ann, Carl and just to let you know Kendall Sands is the man! We had a blast. The Heckels

Stayed December 2014, traveled as a couple
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Washington DC, District of Columbia
1 review
2 of 5 stars Reviewed yesterday NEW

In my opinion, this does not qualify as a four star hotel, yet. It will be when the construction is done. But don't come here expecting four star anenities or four star treatment from staff. You will be disappointed. If you lower your expectations it might feel better. Currently I have found is no food or drinks available at the beach. Actually no food available even within view of the beach due to the 10 foot walls hiding the construction. I think the work in progress looks great. But I doubt it will be complete for several months or a year. If you stay here wait until the construction is complete. No wifi on the top floors. My food is awful. Pros - great beach. The place is very clean. Has big big potential. Price is competitive for the area.

Stayed December 2014, traveled with friends
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2 reviews
2 of 5 stars Reviewed 2 days ago NEW

We stayed here one day before making our way to Atlantis. We were given a room with better than expected view. We found locker not working and had to call in to repair. Then we found it was extremely cold and they sent a technician who found it was broken. We were also told if we were cold just turn it off and thats the best you can do as there is no heating. My feeling was on our side of hallway was extremely cold as there were workers working right in front of our room and they kept it extremely cold in the hallway while other side of the hallway was warm. So even though AC was off in our room, extremely cold air was making it in our room from the hallway. The workers were working until midnight. As far as I could tell I did not see any security cameras on our floor and that also made us somewhat nervous with so many outside workers working on it. Also, we were charged $40 resort fee. Not sure for what. We were told that we would not be able to use non motorized vehicle due to choppy water. However, I would interior of room was satisfactory.

Room Tip: free wifi in the lobby
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  • Stayed December 2014, traveled with family
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Hyattsville, Maryland
1 review
5 of 5 stars Reviewed 2 days ago NEW

So my husband and I visited the Melia on Dec 13th for 4days. We enjoyed our stay. Before going to the Melia I had read so many good and bad reviews and all the negativity about the construction going on. We were not bothered with it at all. We didn't hear any loud noise to that point. I will definitely stay at the Melia on my next trip next year. The only issue is the WiFi in the rooms. It works better in the lobby. But who really cares about a phone while on vacation. They have the best lobby also. And Aqua restaurant is great and affordable. The buffet cost $39 and so much food choices

Stayed December 2014, traveled as a couple
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1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

The servers Monique and Monique were great, food experience excellent, best vacation ever. The buffet was five star. Restaurant s were excellent. Beach was excellent, staff was excellent, special thanks to margaret at the lounge.
Everyone was friendly and great. Thanks we will be back.

  • Stayed December 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW

I booked into the Melia because it's a sponsor of The Bahamas International Film Festival (a wonderful event, by the way, that I would urge everyone to attend, just book alternate accommodation!). We were incredibly disappointed in this place. First of all, it's under renovation (December 2014) and there is no way to escape the sound of buzz saws, nail guns, hammering and workmen shouting back and forth whether you are in your room, in the lounge (the only place in the entire hotel with wi-fi), or even on the beach. If you've booked for Christmas vacation 2014 you should definitely reconsider! Relaxing, it is NOT. And something else is going on behind the scenes because the staff are all grim. No one looks happy except for a rare perky staff member. Made us wonder what management must be like....
Our first night there, we threw our patio doors open to hear the sounds of the ocean waves as we drifted off to sleep. Paradise right? Well.... we were wakened by buzz saws, nail guns, hammering and workmen shouting back and forth. We decided to chill tho, we're in paradise so 'everyting cool'. After 3 days of construction noise in our room, in the lobby, and on the beach we couldn't say 'everyting cool' anymore and asked to be moved. The young woman at the front desk listened to our story as if she couldn't care less and offered us the key to ONE other room that we could look at. Exactly the same noise problem. When we returned the key and told her this she shrugged her shoulders and said, "Well, I tried, right?" There was nothing she would offer to compensate for this extremely dissatisfying accommodation experience.
On check-out we voiced our concerns again and again suggested that there should be some sort of compensation for holidaying in a construction zone. Particularly when 40.00 US was added to the room rate as a "resort fee". With the headache-inducing drills & buzz saws everywhere, there was no enjoyment of the resort, so it was pretty insulting that they slapped a resort fee on top! The woman who checked us out assured us emphatically that someone would be in touch with us within 48 hours to hear our concerns and discuss some kind of compensation. Can you guess what happened? Right. Nothing.
In addition to the annoying noise, the food is incredibly overpriced and mediocre-tasting at best. There is no wi-fi in the rooms and guests are huddled around their phones and various devices in the lounge (even beer shacks on the beach have wi-fi!!)
While the Melia was a terrible experience, we loved Nassau. The Melia has you a bit captive as it's a few miles at least to downtown and is a $20 cab ride each way, but daily we took public transit and ate at local restaurants and experienced as much of the real flavor of the island that we could. We'll definitely be back, especially for the Bahamas International Film Festival, but we will not book at the Melia. While the construction noise will likely be over next time, the attitude of management and their unwillingness to do anything to compensate us will no doubt remain the same.

Room Tip: During this renovation phase there are no good rooms. The hotel is in a U shape around the pools and...
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  • Stayed December 2014, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Melia Nassau Beach Resort

Address: West Bay Street, Nassau, New Providence Island (Formerly Sheraton Nassau Beach Resort & Casino)
Location: Caribbean > Bahamas > New Providence Island > Nassau
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Casino Hotel in Nassau
#4 Spa Hotel in Nassau
#4 Luxury Hotel in Nassau
#6 Top resorts Hotel in Nassau
#8 On the Beach Hotel in Nassau
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Melia Nassau Beach Resort 4*
Number of rooms: 694
Official Description (provided by the hotel):
Meliá Nassau Beach is situated on a 1,000-foot stretch of white sand long the Atlantic Ocean on Nassau’s spectacular Cable Beach. Enjoy stunning views, comfortable accommodations, luxury amenities and globally inspired cuisine featuring a distinctive Bahamian flare. Meliá Nassau Beach is a perfect playground for kids of all ages offering an array of activities, on and off land, including golf, sailing and snorkeling in the calm, turquoise waters of the island. *Operating as an inclusive resort until December 2014. All inclusive after December 2014LOCATIONMeliá Nassau Beach is conveniently located just minutes from Nassau Paradise Island International Airport and a short walk from Cable Beach Golf Club. In addition, the resort is situated near many of Nassau’s major attractions, local restaurants, cafes and shops. ACCOMMODATIONSMeliá Nassau Beach features 694 guestrooms, including 32 suites: Classic Island View, Deluxe Pool View, Premium Ocean View, The Level, Romance Suite, Royal Suite, Grand Suite and the Presidential Suite ... more   less 
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Also Known As:
Sheraton Nassau Beach Resort And Casino
Sheraton Nassau Beach Hotel Nassau
Sheraton Cable Beach Resort
Nassau Sheraton
Radisson Cable Beach Resort
Melia Nassau Beach Resort Bahamas

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