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“Pleasure stay” 4 of 5 stars
Review of Melia Nassau Beach Resort

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Melia Nassau Beach Resort
4.0 of 5 Resort (All-Inclusive)   |   West Bay Street, Nassau, New Providence Island (Formerly Sheraton Nassau Beach Resort & Casino)   |  
Hotel website
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Hotel amenities
Ranked #10 of 33 hotels in Nassau
Nassau,, Bahamas
1 review
“Pleasure stay”
4 of 5 stars Reviewed yesterday NEW

Room was not ready, but there was plenty on property fun things to do. Staff was friendly and offered off sight things to do. Beautiful environment. Public transportation excellent to downtown area. great place.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Melia Hotels International

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750 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (211)
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English first
Sanford, Michigan
1 review
3 of 5 stars Reviewed yesterday NEW

When this resort is as busy as it is there should be agents at every computer at all times with reliefs as lunch and breaks are taken. A lot of work needs to be done in this area. The room was clean..





  • Stayed July 2014, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Melia Hotels International

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clarksville, TN
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed 2 days ago NEW

Took 1.5 hours in line to check in and they weren't apologetic about the long wait. I observed several check-in staff being very rude to customers. Reservations that had been confirmed didn't mean anything. Rooms either weren't available or just weren't ready. We were supposed to have a double and wound up having to take a king.

Food was only so-so and it got monotonous after a while. Marketplace wait staff were *fairly* friendly. Housekeeping staff were rude and lazy. They seemed to have a general lackadaisical attitude about their jobs.

Tub was clogged and water would get ankle deep when showering. We did manage to get this fixed by a nice maintenance man.

Overall, the cleanliness and upkeep of the hotel seemed quite lacking. The AC was never enough. We would wake up sweating in the middle of the night. Housekeeping knocked on our door at 10:30PM for some unknown reason. Really?!?!? 10:30PM?!?!?

The beach was the only bright spot at all except for the locals selling goods and services. It was quite annoying having to deal with them yelling out to the guests all the time and generally bugging the crap out of you to buy their goods/services. They also made lewd comments and looks toward hotel guests and I feel hotel security should have done something to curb this behavior.

Room Tip: Ocean view is the only way to go.
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  • Stayed July 2014, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Atlanta, Georgia
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

The beach is nice, the drinks are nice but the service was horrible!! The staff seemed to be inconvenienced by anything we asked, even if it was to pay for a drink!! The pool activities were blah and even our kids were ready to leave after day 2..now that's bad when it gets to our beach bunnies who only need the sun and water on vacation!!

Our room was very warm and the AC didn't seem to be working at full capacity so we called the front desk and were told to "shut the curtains" to keep it cool. Seriously? The storm door was already closed and the curtains were pulled close but can we at least look out the ocean view window and stay cool while we are in the room?? lol! It was a joke to us!

We came from a 5 day stay at the Blue Water Resort up the street..much older resort (more like condos), needed upgrades but very clean, small Tiki bar by the pool, only 35 units and their customer service ran circles around the Melia!! It was shameful!!

Yes, it's true that most islands run on a more leisurely pace when it comes to customer service and we are used to that as a family. No problem mon..take it easy and wait. But the service at Melia was worse because most of the staff acted like they didn't want to be bothered with you. That is what's horrible!! It's the small things like a smile or "good morning" that mean more than a nice swim up pool bar.

No complaints with the wifi in the lobby, the towel service, the pool, the restaurant..that comes with the island territory but good customer service can turn the oldest, ugliest resort into the best experience ever!! And you will NOT find that at the Melia!

I would not recommend this resort for anybody who considers themselves worthy of good customer service..um, that means all of us.

  • Stayed July 2014, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
1 review
2 of 5 stars Reviewed 2 days ago NEW

The Melia (formally Sheraton) is undergoing some major changes that are not conducive to vacationing. Stay elsewhere until they're done..practically ruined my vacation. My room phone was broke, so I kept missing calls. After repeated efforts to have it fixed, I gave up. There is no internet service in the rooms, only in the lobby area. Lastly, the Melia is under MAJOR construction. The entire lobby is sectioned off with only access to the front desk. All other amenities are accessible by walking all over the hotel campus to get to them. After 20 years of staying at this hotel, this was my very last stay. I promise.

  • Stayed July 2014, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Melia Hotels International

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

The property is old and tired and needs upgrading, Service is exceptionaly slow even for the caribbeans. Limited restuarant options, Only stay here if every other Hotel is booked up and you need a one night stay.

  • Stayed July 2014, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Melia Hotels International

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Windber, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
1 of 5 stars Reviewed 3 days ago NEW

Umm... I don't even know what to start. Nice hotel and nice beach. There is no sense of urgency checking in, waited in line for about a hour. There is barely any air conditioning, and the elevators we not not working ( I am not opposed to walking , just saying ). The power went out 2 times while we stayed. There is nothing to eat and if you walk 10 minutes the only thing you find is Burger King and a Dominoes, and a Thai restaurant. Could not get clean towels the entire stay, and when they did bring towels, it was literally one towel, no wash cloth, and no floor mat. Signs were confusing and everyone we ran into could not find there room again because nothing was marked!

Stayed July 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Melia Nassau Beach Resort

Address: West Bay Street, Nassau, New Providence Island (Formerly Sheraton Nassau Beach Resort & Casino)
Location: Caribbean > Bahamas > New Providence Island > Nassau
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Nassau
#4 Luxury Hotel in Nassau
#6 Top resorts Hotel in Nassau
#8 On the Beach Hotel in Nassau
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Melia Nassau Beach Resort 4*
Official Description (provided by the hotel):
Meliá Nassau Beach is situated on a 1,000-foot stretch of white sand long the Atlantic Ocean on Nassau’s spectacular Cable Beach. Enjoy stunning views, comfortable accommodations, luxury amenities and globally inspired cuisine featuring a distinctive Bahamian flare. Meliá Nassau Beach is a perfect playground for kids of all ages offering an array of activities, on and off land, including golf, sailing and snorkeling in the calm, turquoise waters of the island. *Operating as an inclusive resort until December 2014. All inclusive after December 2014LOCATIONMeliá Nassau Beach is conveniently located just minutes from Nassau Paradise Island International Airport and a short walk from Cable Beach Golf Club. In addition, the resort is situated near many of Nassau’s major attractions, local restaurants, cafes and shops. ACCOMMODATIONSMeliá Nassau Beach features 694 guestrooms, including 32 suites: Classic Island View, Deluxe Pool View, Premium Ocean View, The Level, Romance Suite, Royal Suite, Grand Suite and the Presidential Suite ... more   less 
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Also Known As:
Sheraton Nassau Beach Resort And Casino
Sheraton Nassau Beach Hotel Nassau
Sheraton Cable Beach Resort
Nassau Sheraton
Radisson Cable Beach Resort
Melia Nassau Beach Resort Bahamas

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