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“Can't wait to go back !” 5 of 5 stars
Review of Sandals Royal Bahamian Spa Resort & Offshore Island

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Sandals Royal Bahamian Spa Resort & Offshore Island
5.0 of 5 Resort (All-Inclusive)   |   West Bay Street, Cable Beach, Nassau 13005, New Providence Island   |  
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$305 Spa or Tour Credit!
Ranked #1 of 33 Hotels in Nassau
13 reviews 13 reviews
12 hotel reviews
Reviews in 5 cities Reviews in 5 cities
17 helpful votes 17 helpful votes
“Can't wait to go back !”
5 of 5 stars Reviewed February 21, 2010

We stayed at Sandals Royal Bahamian for 10 nights from January first and we had a wonderful time.
The weather was uncooperative(very windy and cooler than usual ) but the staff really outdid themselves to make us forget about it.
We had a very elegant room with a suberb ocean view.
The food and drinks were delicious .The major difference with other luxurious resorts comes from the hard work of all Sandals people making us feel so welcomed .They are warm,friendly and always ready to help with a smile.
We can't remember all the names but we wish to send a special thank to Donella (great massage therapist at the Spa),to Stephen and Frederick(food and beverage),to Mr.Clyde Gibson(manager),Damien (returning guest dept.),Nichelle ,Darlene,Margie and K(C)rystal(Spices restaurant),Kimberley(Casanova),Mark,Gerrard,Ekron and Oswald(Baccarat restaurant),Sydneyca(Windsor concierge),Luke and Vado(bar),Vivian and Angela(Sandal's Cay),Iris and Sonny(water sport),Patrick(limo driver).
A big hug from Josée and Luc to all of you and we are hoping to see you again in a near future.

  • Stayed January 2010, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed February 21, 2010

The resort was the best. I can not say enough about the staff!!!!! They were more then willing to go above and be on, for we had 6 of us, every thing was not set up for 2 or 4 guests. The staff was so very friendly, kind, & made you feel very comfortable. Very Clean/Well Groomed. Well informed of the activities, great entertainment. The food was WOW! I also did diving, there again, the staff, was the best. Beach was nice sand/ the Island was great.

  • Stayed February 2010, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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San Diego, CA
1 review
4 of 5 stars Reviewed February 21, 2010

Overall, this was a very nice place to vacation and honeymoon.

I'll start with the negatives: Upon arrival, it took a LONG time to finally get our room. We were able to have lunch while we waited, and we explored the property a bit, but there was still too much time before finally getting our room...especially after a red-eye flight from San Diego!

If you don't get out to the pool area early, you have no chance of getting a towel. This was our experience anyway...which was frustrating.

The rooms were not what we expected, after having stayed at a different all-inclusive resort where the rooms were ablsolutely incredible. So, maybe our expectations were high. The room was more along the lines of an average hotel room, but the bed was comfortable and there was alcohol, sodas and water ready for consuption, as well as a coffee maker for the morning. I wouldn't say the rooms were a "negative"... I think maybe our expectations were just a little high.

The food, overall, was average. There were a few restaurants that were pretty good, but I think that could be improved...especially considering what people are expecting when going to a resort such as this.

Now, onto the positives: The resort, beach and ocean were absolutely beautiful. There were more than enough included activities and I highly recommend the snorkelling tour. You have to go down and sign up, and I recommend you do this...several times! Very fun... you go out a little ways on a boat and snorkel over a reef. The tour guides are funny and helpful. Even if you've never snorkelled, do it. They also offered water bikes, wind surfing, kayaking, etc.

There's a separate little island that is part of the resort called Sandals Cay. I highly recommend you visit this island. VERY relaxing. The resort itself can seem somewhat busy during the day, especially near the pool areas. Hop on a quick boat ride over to Sandals Cay to get away from that. The island is very small, but it has nice beaches to relax, a restaurant and bar to satisfy your hunger and quench your thirst (coconut rum is the best there!!). You can also pay a small amount for an activity over there where you can swim among sting rays...safely of course. While wading through the water, pay close attention... my wife and I spotted several different fish and even a few sting rays swimming by while we were out in the beautiful turquoise water.

The staff members at Sandals were extremely friendly and helpful. Don't hesitate to ask them for anything, because they won't hesitate to help!

For a couple bucks, you can catch a "bus" ride into town for some shopping. The Bahamian people are very friendly.

  • Stayed May 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed February 21, 2010

My wife and I looked forward to our first vacation without children in almost 20 years, and were looking for a resort that would satisfy our desire to “indulge ourselves”. It has taken a fair bit of time and hard work to save sufficient funds to afford a vacation of this type, and we had high hopes and expectations for the almost $6,000 we spent on our Sandals vacation. We envisioned a luxurious room, overlooking the ocean, and service to match.

Upon our arrival at the airport, we were promptly shown to our limousine (an extra I paid for) and everything appeared good. Upon our arrival at the Sandals resort, we were escorted into the “registration” office and told someone would greet us shortly. After several minutes (approx.), we were told we were in the room area, and then escorted to the concierge office. Again we sat for approx. 10 more minute while another couple attempted to resolve a wedding issue. When we finally asked how we could be helped, we again told we were in the wrong area, and taken to another area in the manor house. Bear in mind, we did not pick these rooms – we were taken there by your staff, none of whom seemed to know what the process was. Once we arrived at the manor house desk, we sat again….finally being spoken to by a staff member. I was given a form to complete – I’m guessing subsequent to my online registration (meant to speed up the process??) – only to find several errors in information. We then sat further while this staff member left to check on something. A few minutes later a new staff member asked how they could help us. We indicated that another staff member was looking into it, but were told this new staff member would deal with the matter. We were confused, but went along with this new staff member. Shortly after, the first staff member returned, now with conflicting information. Clearly, the left hand did not know what the right hand was doing here. Overall, the booking in procedure was very disorganized, confusing, and took far longer than it should have. Not a good first impression!

We were then escorted to our room and shown in by the staff member. This room is on the west side of the building, and our view was that of a condominium complex and their parking lot. If I leaned far enough over the balcony (without falling) I could see a sliver of the ocean. I immediately called the concierge desk to indicate that this room was not acceptable, as we had specifically booked an ocean view room. I was told that we were, in fact, in the correct class room, but we could be moved to the east (pool) side the following day. The next day, we returned our room key as directed, and were given a new room. This room was on the same (west) side, although the concierge did acknowledge that the request for a pool side room was properly made by the previous staff member. The concierge member did indicate that she could move us into a pool side room the following day and we could use the new room for that night. Upon arrival in the room however, the carpet was soaked with water, with a dehumidifier was operating in the centre of the room. There was a musty smell and this room was not fit for habitation. I immediately called the concierge desk, and we were moved back into our original room for the night. Ironically enough, a couple we were speaking to while they were checking in, and we were resolving the room issue, were then given the very same room I just had just advised your staff was uninhabitable. This room should have been taken out of service until the carpet and odours were resolved.

By this point we had now lost valuable “vacation” time resolving room issues, and were forced to live out of our suitcases for two nights. Both nights we spent in the west side room were disrupted by loud music and shouting from the adjacent parking lot, making sleep almost impossible. At a supposed 5+ star resort, this is simply unacceptable!
The following day we were moved into an east side room, which presented a more acceptable ocean view. From a marketing perspective, it is very misleading to state that the west side rooms are equal in value (i.e., ocean view) to the east side rooms. These rooms should be marketed as a “partial” ocean view, and at a lower cost than the east side rooms – they are clearly not the same level of room and to assign the same price point is, quite simply, wrong. In addition, we found the beds very uncomfortable; the mattress (no box spring) was sagging in the centre, so we rolled into the centre throughout the night; also, the pillow have seen better days.

I found it highly unusual that access to wireless internet was an additional cost (rather expensive at that). The cheapest “mom and pop” motels include internet service as a matter of course, as do all major hotel chains, and failure to do so at Sandals further erodes the “all-inclusive, excellence of service” branding.

We did enjoy the Sandals Cay, on the few days it was open, but the service at the island restaurant was absolutely horrible. One day, for lunch, we sat at our table at 12:45 pm. We did not place a lunch order until 1:10 pm, and only after I chased down a waitress to do so. We patiently waited for our salads, which didn’t arrive until 1:30 pm, and my salad was incorrect (no chicken). In the meantime, I went to the bar to refresh our drinks and no one came to ask us if we would like another drink. Shortly after that, a male waiter, under the impression we were finished eating, stopped by to inquire if we enjoyed our lunch and did we require anything else – to which I replied “Yes, our lunch”. He was somewhat flustered and said he would check on it, but that was the last we saw of him. A few minutes later my wife received her lunch, but mine was nowhere to be found. She attempted to delay eating until mine arrived, but after ten minutes gave in to hunger. At approx. 1:55 pm, a man named Mario came by and asked how everything was – I indicated that my wife and I preferred to eat together but my lunch was “lost” somewhere. Shortly after that, he located my sandwich and we were able to finally eat. Total time from sitting down until both lunches arrived – 75 minutes! Again, totally unacceptable for resort boasting service excellence! It became apparent that wait staff were not assigned to, nor responsible, for particular sections – it was disorganized and ineffective. I can confirm that the restaurant was not overly busy at this time, with numerous empty tables.

One night, we booked a dinner reservation for Baccarats, for 9 pm. We sat down next to 2 couples who had a 7:30 reservation and during casual conversation with them, we learned they had not yet been served the main course – over 1 ½ hrs. since they sat down. We were able to order our dinner and receive our main course at the same time as they did. They were quite upset over the length of time for dinner, which was only further compounded when the waiter advised them (and us) that the desserts, as per the menu, were not available. The waiter indicated he would consult with the chef for options, but did not return for over ½ hr., during which time we had enough waiting, and left.

This was not an isolated case, as every couple we spoke with throughout the week were disappointed with some facet of their vacation. Once couple we spent the afternoon with had previously visited the Sandals Jamaica and indicated that the Sandals Royal Bahamian was not up to the Jamaican standards and they were disappointed.

Throughout the week, little things became apparent. For example, the inconsistency at the pool bars. One drink would receive a garnish, while the second (from the same bartender) did not. At one pool bar, I could get a can of soda pop, while at the other only a small glass. These little issues all speak to attention to detail and level of service – clearly not present at this resort. The evening entertainment is scheduled later in the evenings, with most events not even starting until 9:30 pm or later. We are certainly not “over the hill” but after a full day in the sun, then dinner, we were not prepared to wait until late in the evening to enjoy activities. These activities seemed to cater to a much younger crowd, leaving us sitting on the balcony or watching TV. The lack of variety and inclusiveness was disappointing.

One afternoon, after a long day at the beach, we retired to our room for a cold beer, a shower, and some relaxation before dinner. The room fridge had not been restocked (it was 4:30 pm), so I called housekeeping for service. I was told someone would be right up, but after one hour of waiting, I went downstairs to a bar to pick up a couple cold beers. I also thought I would place a takeout order for food at the Cricketers Pub. Upon entry, I stood at the bar for approx. 10 minutes before a bartender or waiter asked if they could help – although the bartender looked at me several times while I was standing there. When I finally was able to place an order, I was advised that the pub was out of Guinness beer – what kind of a British pub runs out of Guinness beer? I returned to the room, we dressed for dinner, and as we were leaving, the staff arrived to stock our fridge – some three hours after we first called.

On our final day, I called the concierge to confirm our limo ride to the airport and was advised we were scheduled for the bus. I indicated that I had paid $160 extra for limo service, but there was no record of it. Only after several lengthy, frustrating calls with different staff members, was I able to resolve the matter. Essentially, arriving was disorganized and departing was disorganized; our first impression was confirmed by our departing impression.

From a business perspective, Sandals presents an excellent marketing plan. It sells the dream of a luxurious, worry-free, pampered vacation, but falls well short in the execution department. My wife and I typically travel to resorts on sell-off packages; most recently she went to a Mexican (Mayan Riviera) resort for $670, all-inclusive for the week. She indicates that resort was equal, if not better, than the Sandals vacation we had just spent almost $6,000 for.

There is one thing in life that we cannot replace or buy; that is time. Sandals fell far short of our expectations and hopes, and wasted precious vacation time (sorting out room issues and poor service). This vacation did not provide appropriate value for dollar, did not deliver on the service expectations, and took away time that we cannot replace.

  • Stayed February 2010, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manassas, VA
15 reviews 15 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed February 21, 2010

We stayed at the SRB with another couple during the second week on February. I will preface my review by stating the weather certainly did not cooperate. We had one sunny, non-windy day during our five day stay. That being said, the resort made no attempt to entertain the guests during the non-beach days. The pools are cold (no one went in the water during our stay) and the one hot tub was monopolized by the same group of people each day. Sandals states on their website: “Here every detail, from your sumptuous accommodations to your evening aperitif, meets the most exacting standards. Your slightest whim is catered to with unstinting attention and warmth.” That could not be further from the truth. We stayed in the Windsor building with concierge service. The room was basic, no frills and the concierge service was useless. We asked numerous times for our mini bar to be stocked with our preferred beverages and some extra towels. We are still waiting!! We were celebrating our 26th wedding anniversary in conjunction with Valentines Day. Despite notifying the resort on this special occasion, we did not receive any special extras as you would expect from a claimed 5 star resort. Would it have been too much to ask to throw a few rose petals around the room?? Unless you have butler service, forget about getting dinner reservations before 9:00 PM. The food was good but the service was extremely slow (min. 1.5 hours to eat). Some staff were very nice, others would have cracked their face if they smiled.

If you want a truly excellent all inclusive experience, try the Excellence Resorts. They know how to treat people with that special touch. Forget about this resort. 3 star at best.

  • Stayed February 2010, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 20, 2010

Volume, volume, volume! It feels like a running machine-The property is nice and the staff does a good job, but I couldn't help but feel like Sandals misses the details that you'd expect for the price. For example, there was only one hot tub working for the entire property when the weather only reached the high 60's! There were loads of people in the one "hot" tub and the rest of us were too scared to get near it. The food was generally bland everywhere- we ate at the japanese restaurant and the chef stood and cleaned the stove as we ate dessert- a thick, black sludge being pushed from side to side as we finished. Our turn down service arrived and rang the bell at 10:15 pm the first night after we'd gone to sleep after a long day of travel. The fitness center was crammed into two hotel rooms for some reason....On a positive note, the grounds were very nice and well-kept. The staff was great and they were very pleasant. Our room was comfortable. For a long weekend, it was a good trip. My only complaint would be some of the "details" were missed that you'd expect when paying $$$$ per night.

  • Stayed February 2010, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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1 review
5 of 5 stars Reviewed February 19, 2010

My wife and I have the best time you could ever imagine. The weather was perfect and the resort and staff is the best I have even been too. I would tell anyone to go.

  • Stayed February 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Sandals Royal Bahamian Spa Resort & Offshore Island

Address: West Bay Street, Cable Beach, Nassau 13005, New Providence Island
Phone Number:
Location: Caribbean > Bahamas > New Providence Island > Nassau
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 On the Beach Hotel in Nassau
#1 Luxury Hotel in Nassau
#1 Spa Hotel in Nassau
#1 Top resorts Hotel in Nassau
#2 Family Hotel in Nassau
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Sandals Royal Bahamian Spa Resort & Offshore Island 5*
Number of rooms: 404
Official Description (provided by the hotel):
•New, extra comfortable, ultra luxurious Day Beds added poolside on Sandals Cay •Sandals Cay now has Zen Spa and Fire Pits.-----•Butler Service, 24-Hour Room Service, and Rolls Royce or Mercedes Transfers for select suite categories. •Over 10,000 sq. ft. of the Island’s most impressive Freshwater Pools•Sandals Cay – Nassau’s only resort with Private Offshore Island & Restaurant.•Ten Dining Options featuring an array of cuisine from French to Bahamian. •Minutes away from excellent duty free shopping in Downtown Nassau on Bay Street and world class gambling on Paradise Island.•Weekly Late night decadent Chocolate Buffet offering specialty coffee •Voted Sandals Resorts “World’s Leading All-Inclusive Company” 16 years in a row. •Voted Sandals Resorts “Caribbean’s Leading Hotel Brand” 18 years in a row. •Voted Sandals Royal Bahamian “Bahamas’ Leading Spa Resort”. ... more   less 
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Also Known As:
Sandals Royal Bahamian Spa Resort And Offshore Island
Sandals Royal Bahamian Spa Resort & Offshore Island Hotel Nassau
Sandals Bahamas
Sandals Royal Bahamian Cable Beach
Sandals Bahamian
Sandal Resort Bahamas
Sandal Royal Bahamian
Sandals Royal Bahamian Spa Resort & Offshore Island Bahamas/Nassau

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