We were married at a Sandals in Jamaica 15 years ago, and this resort was our first choice but too pricey for us back then, so we decided to go as a "second honeymoon." In the meantime, we've visited many Caribbean islands, so we decided to give Nassau a try.
Although we initially booked a concierge level room, after reading reviews about problems getting dinner reservations and chairs with umbrellas without a butler, we called and upgraded to a butler suite. It was worth it, in our opinion, since most of the complaints we read seem to be due to things that occur when you don't have a butler. However, I will note, not all butlers are created equal. Although we were given the names of 3 female butlers when we arrived (and I'm sorry I don't recall their names) we only saw 2 of the three. While the 2 we had were "ok," they did not seem to care about going above and beyond. This became especially clear two nights before we left. On that evening, we were told one of our regular butlers was off and "Moral" would be taking her place. Moral sought us out at the restaurant where we were having dinner to introduce himself and check on us. No other butler had done that to that point. He was extremely upbeat and friendly. When we finished eating, Moral suddenly appeared and asked where we wanted to go next, and walked us there. This also had not happened with our butler before that. Most importantly, later that evening, when it became clear that I was having an allergic reaction to something (still not clear what) and needed medical attention, Moral came to our room and told us he would meet us out front and HE would drive me. He got the Mercedes and pulled up and ushered us in and took me by several urgent care places that were closed, and we found one that was open for another 1/2 hour. The lady behind the desk rudely told us they were too backed up already to see me. Moral asked us to take a seat and talked with the lady at the desk, practically begging her to let me see the doctor, unfortunately to no avail. Although it clearly was not his fault, he apologized profusely for the woman's rude behavior as he drove me to the ER. (I was NOT having life-threatening symptoms at that point, just major hives and some numbness in my lips and tongue.) Moral took us to the private hospital and sat with us an hour or more until they called me back. We had to practically FORCE him to leave, as he wanted to wait with me, and we explained they could end up keeping me overnight for observation, and then he left hesitantly. I think it's important to note, up to this point, I've traveled all over the Caribbean, and, being quite healthy and fairly young, I've never given a second thought to what would happen if I needed medical care at my destination. After this, I will always keep it in mind. I found the medical staff and facility in Nassau (though somewhat primitive by American standards) very good. They were able to get my symptoms under control and after a bit of monitoring, release me. They even had someone drive us back to our resort. Had we been in Jamaica or Punta Cana or some other places we've been, I don't know that I would have had that kind of confidence. Although Moral was only our butler that one evening, he went above & beyond. We left him a sizable tip to let him know how much we appreciate him, and if we ever do return, we will definitely request him.
Having led with what I think we could most add to these reviews, for anyone who's interested, I will provide a few other details about our experience. We found Nassau's airport to be one of the most efficient we've been. When we arrived, we quickly went through customs and found the Sandals desk, where we were immediately taken to a Mercedes that took the two of us straight to our hotel. We were not at the airport longer than 15 minutes after arriving. Our driver pointed out all the sights as we passed them. Upon arrival at Sandals, we were taken directly to the Butler room lounge, where we were given champagne and an I-Pad that ALREADY CONTAINED EVERYTHING from the initial reservation. All I had to do was add my husband's cell phone number, and we signed and gave them a credit card for incidentals. The entire process took about 10 minutes. Because we arrived at 1:00 p.m., hours before check-in, our room was not ready, but one of our butlers escorted us to the restaurant of our choice for lunch. We finished lunch by 2:00 p.m. and were again escorted to our room, which had a nice fruit plate waiting, rose petals scattered about and towels made into swans .
We had a VERY nice 2-room suite in the Windsor tower with a living/dining/kitchenette area with fully stocked bar that had a nice balcony overlooking the Windsor pool and faced the private island and separate bedroom with 4-poster bed, large bathroom with double closets and separate shower area. WE LOVED our room, as we were able to cozy up on loungers on our balcony and watch the evening music entertainment down below at the firepits and pool area. The only negative about the room from my perspective is that I enjoy a room where I can lie in bed and see the blue water, which was not possible.
At our room, our butler gave us a schedule with the dinner reservations that had been made for our stay without consulting us. Had I known, I would have indicated my preferences in the "comments" section of the "butler preference" form. Our butler said we should have told the travel agent who booked our trip, but I clarified I booked with Sandals directly and was not asked. They did work with us to get the schedule we wanted.
We were there for 4 dinners and thought the food was amazing. Our favorites were a tie between the "land and sea" of filet mignon & lobster tail at Gordon's and the beef at Baccarat. I had a delicious grilled salmon at The Crystal Room as well. We took advantage of having most breakfasts on our balcony overlooking the blue water, which was wonderful.
We visited the private island one day, and were a bit disappointed to learn that the shade that had been reserved for us was a lounge with cover at the pool, from where you could not see the ocean. (There were PLENTY of these available for anyone who did NOT have a butler, btw.) Our butler had not asked if wanted pool or beach on the island, so again, I guess it was our fault for assuming. Later that afternoon, we wandered around and found a beautiful covered cabana on the back side of the island. If you don't want to pay for a butler and want a covered spot on the island, a tip is to wait until the afternoon to go over, as some of the people whose butlers reserved all the good spots will have returned for the day, leaving their spot open for someone else to grab. Also, we spent all other days on the beach. Although our butler brought us drinks when we specifically requested them, for the most part, we just ordered from the attendant who was CONSTANTLY walking by and taking orders.
One last thing about the location. We were there March 31st through April 4th, and I was afraid the water would be too cold to swim. Unfortunately, it was, so we didn't get to go snorkeling. We also found the pools too cold to stay in very long. In fact, although it was sunny everyday, it was hot not under the umbrella but chilly under the umbrella. If we were to return, we would wait until July or August.
Finally, one of the things I love about Sandals is that they have photographers everywhere, which I especially loved because my camera battery died and I did not bring my charger. We had our picture taken before dinner a couple nights, and ended up having a beautiful photo shoot of priceless photos in the garden. We purchased many photos, and found the price EXTREMELY REASONABLE.
All in all, we loved the resort and Nassau in general would return there.
- Official Description (provided by the hotel):
- •New, extra comfortable, ultra luxurious Day Beds added poolside on Sandals Cay •Sandals Cay now has Zen Spa and Fire Pits.-----•Butler Service, 24-Hour Room Service, and Rolls Royce or Mercedes Transfers for select suite categories. •Over 10,000 sq. ft. of the Island’s most impressive Freshwater Pools•Sandals Cay – Nassau’s only resort with Private Offshore Island & Restaurant.•Ten Dining Options featuring an array of cuisine from French to Bahamian. •Minutes away from excellent duty free shopping in Downtown Nassau on Bay Street and world class gambling on Paradise Island.•Weekly Late night decadent Chocolate Buffet offering specialty coffee •Voted Sandals Resorts “World’s Leading All-Inclusive Company” 16 years in a row. •Voted Sandals Resorts “Caribbean’s Leading Hotel Brand” 18 years in a row. •Voted Sandals Royal Bahamian “Bahamas’ Leading Spa Resort”. ... more less
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- Also Known As:
- Sandals Royal Bahamian Spa Resort And Offshore Island
- Sandals Royal Bahamian Spa Resort & Offshore Island Hotel Nassau
- Sandals Bahamas
- Sandals Royal Bahamian Cable Beach
- Sandals Bahamian
- Sandal Resort Bahamas
- Sandal Royal Bahamian
- Sandals Royal Bahamian Spa Resort & Offshore Island Bahamas/Nassau