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“Got Engaged in Paradise” 4 of 5 stars
Review of Sandals Royal Bahamian Spa Resort & Offshore Island

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Sandals Royal Bahamian Spa Resort & Offshore Island
5.0 of 5 Resort (All-Inclusive)   |   West Bay Street, Cable Beach, Nassau 13005, New Providence Island   |  
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Ranked #2 of 33 Hotels in Nassau
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
“Got Engaged in Paradise”
4 of 5 stars Reviewed October 3, 2013

We visited Sandals Royal Bahamian back in April 2013. We stayed a week there. Being we have stayed at other Sandals Resorts, we decided to treat ourselves to a Butler Service type of room.
Upon arriving at the airport, we had a Rolls Royce waiting to pick us up. We waited maybe 10 mins for the car. We were at Sandals in about 15-20 mins. We were greeted with glasses of Champagne and the staff. We were then given a choice of two rooms. The room we reserved and another room. At first we both were skeptical. We had reserved a room in the Garden by a private pool. We visited that and it was nice but a bit small. So we decided to see the other room!! The other room was in the Balmoral tower with a partial view of the ocean. It was fantastic. This room was really an upgrade!! Being we stayed at other Sandals, they try to upgrade you but really was never an upgrade.This room was a two room suite with a huge balcony that had entrances from both the bedroom and living room.
Our Butlers were Gem and Ekron. Both were amazing butlers. They made sure our dinner reservations were taken care of and that we had chairs next to the pool, or a cabana on the private island. Whatever we needed they made sure it was taken care of. These two men were tops in our book and we would highly recommend them!!
The second day of our trip I asked my girlfriend to marry me at Gordons on the Pier. The food was amazing at this restaurant. It was a very memorable time. I was nervous as hell that I would drop the ring through the planks of the dock, but it went flawless!!!
The private island is amazing. We went there twice to relax in our own private cabana and had our own server serving us drinks and lunch. We even got a couples massage at the spa that is on the island. This island is so relaxing!!
As far as the other restaurants, we ate at Baccarat, Kimonos, and Stewfish. All had great food and service. Being we had Butler Service, we don't get surcharged the additional for Gordons on the Pier , we ate there more than once. The only drawback to Gordons is the service could be much better for a surcharged restaurant. It can also be windy on the pier as well. But the food was very good.
To sum things up. We liked this resort so much that we booked our wedding there before we left the resort. So we are looking forward to heading there in 2014 to get married and to enjoy this amazing resort again with our family and friends.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lauren B, Online Review Coordinator at Sandals Royal Bahamian Spa Resort & Offshore Island, responded to this review, October 4, 2013
Thank you for your review, Brian! And Congratulations to you both! We were thrilled to hear that you had a fantastic time at Sandals Royal Bahamian and that your engagement surprise was perfect!l And thank you for sharing such beautiful pictures of the resort!
We look forward to welcoming you and your family back for your wedding in 2014 and I am sure it will be an amazing event!
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5,278 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (990)
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Pottstown, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 3, 2013

Sandals Royal Bahamian exceeded our expectations. We were escorted to our room which was lovely and we were able to overlook a wedding that was happening at that moment! The room was beautiful, very spacious, and the beach was so clean. Our favorite part, by far, was the service we received from the butlers. Everett and Antonio were so amazing for us, we loved having them just a phone call away. It made the very safe country feel even safer. Another member of the staff worth mentioning was KDoy, a server in the Crystal Room. He was outstanding. We are already planning our next trip to Sandals Royal Bahamian. I highly reccommend

Room Tip: The butler service was outstanding, and WELL worth it!
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lauren B, Online Review Coordinator at Sandals Royal Bahamian Spa Resort & Offshore Island, responded to this review, October 4, 2013
Thank you for your review of Sandals Royal Bahamian. We are delighted to know that you had such an amazing time! We always aim to not just satisfy our guest but to give them the vacation of their dreams. It is wonderful that our staff members were able to do just that for you! They are always willing to go the extra mile.
We look forward to your return and hope you "soon come back"!
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Saint Louis, Missouri, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 3, 2013

I went here from 8/15/2013 to 8/18/2013, for the second part of my honeymoon. The only negative thing I have to say is that I didn't go long enough. My wife and I felt like we were in paradise. We had the second best room available (having a butler is worth the extra money), they were completely "respectful" and very "courteous". The room was gorgeous (had a view of the ocean, beach, and the pool). The beach was nice although, I will admit it was not a five star beach, however the resort itself was definitely a 5 star resort in my book. Pier Gordon served me the best steak I have ever had, the entertainment on site was not great! Loved the playmakers! I honestly have no complaints and wouldn't hestitate to go there again. No kids, only adults.


Rooms 5/5
Fun 5/5
"free watersports" 3/5
All inclusiveness 5/5
Food 5/5


Definitely a place to go for a romantic getaway. If you have any questions please email me. Overall I give this resort a 9.5/10. If they had more water sports included in the resort price, then this place would have gotten a perfect score.

Room Tip: Must get a butler suite!
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lauren B, Online Review Coordinator at Sandals Royal Bahamian Spa Resort & Offshore Island, responded to this review, October 4, 2013
Hello and thank you for your review, Terry! It is wonderful to hear about the amazing time that you had at our resort during your honeymoon. It all sounded terrific. We agree, with all of its luxury, romantic settings this is the perfect spot for lovers that want to relax and reconnect. Thank you for the kind remarks and I will also forward your suggestions to our resort team for further review.
We hope to welcome you back in the very near future!
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Liverpool, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 2, 2013

We stayed at the Sandals Royal Bahamian for 7 nights and it was bliss. After arriving on an early flight, the front desk staff were very helpful in getting us our room before the usual check in time & had our bags sent to our room while we went for breakfast. When we got to our room there was quite a lot of noise that sounded like something was going to come through the walls any minute! My husband went down to reception and the lady described the work as "minor refurbishments" and told him that unfortunately we couldn't change rooms that day but we would be able to the following day & as an apology we could have a free couples massage in the spa. The massage more than made up for the couple of hours we had with the noise, it was amazing!! The next day we were moved to a room in the opposite building and it had a sea view & was a lot more modern than the room previous, we were really pleased that the hotel were able to move us. The staff were all so friendly and as the hotel does not allow cash transactions during your stay, it felt genuine and not just for the sake of a tip. The restaurants served some of the nicest food we have ever eaten, especially Gordon's on the pier and the French a la carte restaurant. I really could not fault any of the food we had, it was top notch! The offshore island is beautiful (although it's made out that it is Sandals' own island, it is half private!) and it really wasn't used as much as it should have been! The boat to take people back and forth to the island are every hour & the restaurant over there is lovely. We went snorkelling twice, the first time there were only 6 of us doing it & we were taken to a lovely part of the reef & were able to see many different types of fish & amazing colours on the reef. The second time, there were about 36 of us & we had to go to a different part of the reef where there weren't as many fish, it was still enjoyable but if you want the best sights, book on for snorkelling when there aren't many others doing it! The evening entertainment was really good, we were a bit unsure at first but it's not just the playmakers that take part in the shows, there are professional dancers that come in each night. We went on a day trip to Paradise Island to the Atlantis Water Park & that was brilliant fun. Our honeymoon at Sandals Royal Bahamian was exactly what we wanted, somewhere we could chill out (as we'd just had 5 days in Vegas) but I'm not sure whether we'd return, we've been there, done that now but I would definitely recommend it to anyone wanting an all inclusive hotel in the Bahamas.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lauren B, Online Review Coordinator at Sandals Royal Bahamian Spa Resort & Offshore Island, responded to this review, October 4, 2013
Thank you for sharing your fabulous honeymoon experience at Sandals Royal Bahamian, Claire. We are so happy that you had an excellent time and got to explore a lot of what we offer. The property is beautiful with many romantic settings to unwind in.
We do hope you "soon come back"!
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Toronto, Canada
Contributor
20 reviews 20 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed October 2, 2013

In 2011 we first went there. It was different and almost worth the nearly 5 grand for one week,
However this past February was a very poor experience. One night we waited 45 minutes for our meal at one of the restaurants there, we complained and the complaint was passed from "Billy to Jack".Finally my {fish} dinner arrived........ice cold in the middle. Another night we had to listen to about 30 people from a wedding party behave like soccer hooligans while Management looked on with apathy. Too numerous to mention were all the little things every day, cold breakfast, staff not paying attention looking worn out and jaded. I wrote to management and they refunded 1 third of my money. Its over rated and way too expensive. Needless to say we won't be back.

  • Stayed February 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lauren B, Online Review Coordinator at Sandals Royal Bahamian Spa Resort & Offshore Island, responded to this review, October 3, 2013
We regret to hear that your stay was not as expected. We strive to uphold the highest standards of service and quality. Our staff goes through 120 hours of rigorous training each year to ensure we are providing excellent guest experiences. We have many guests that boast of our luxurious inclusions, water sports, fine dining, accommodations and quality of staff but as hoteliers we realize that there is always room for improvement and your feedback is appreciated.
Regarding your concerns about the food and dining options, it is surprising to note that some of the food served was not to your expectations. This aspect of our operation is usually considered exceptional and very often received compliments from our guests. We are therefore sorry if you were not similarly impressed.
We want to make sure future guests do not have similar feedback and will take action by notifying the appropriate departments of your remarks. We do request that while on resort you notify us of anything that does not meet your standards. We are always willing to work with you to make sure you walk away feeling like your stay was money well spent.

Thank you once again for your review.
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2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 30, 2013 via mobile

I recently had a stay at sandals in Nassau and loved it! The resort is very nice and the beach is beautiful! The best part was the entertainment staff, especially Bullet. He made everyday very enjoyable and had everyone laughing and participating. He definitely made our trip that much more special as he took the time to make sure we were all having fun. AND... A fantastic dancer which we got the chance to see. I would definitely go back!

  • Stayed September 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lauren B, Online Review Coordinator at Sandals Royal Bahamian Spa Resort & Offshore Island, responded to this review, October 1, 2013
Thank you for your review of Sandals Royal Bahamian! It sounds like you had an awesome time at our resort! We are so pleased to hear that you had so much fun and that you made so many fond memories of our staff! We will be sure to tell Bullet of your high praises and what a positive impact he had on your holiday experience!
We look forward to welcoming you back in the near future!
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Great Falls, VA
Senior Contributor
37 reviews 37 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed September 30, 2013

Remember you are in NASSAU, not Mexico, not St. Lucia, not Puerto Rico, so add 30 minutes to virtually everything and don't expect much from the population. This is my 40th year visiting the Bahamas, beginning in 1973. We reserved Butler Suites, got Mercedes Limo pickup at airport after some confusion as to where Sandals representatives were (new lounge is under construction and not finished so we were sent to the parking lot, then back inside to check in), no one met us at hotel door so our driver got us a wet towel, and then we were put in a small office by ourselves. When no one showed up to check us in after 25 minutes, we went to lunch. Our butler showed up half way through lunch, apologized, and then we went back to check in. Room was beach walk out, perfect view, no elevators. Small room, but best walk out in the hotel, small hot tub to the right, main pool only about 100 feet away. Luggage got lost between front door and room (approximately 150 feet on the first floor) and took an HOUR to be delivered. I have a rule in the Bahamas, never to let my luggage out of my site(after years taking large groups to Atlantis, I learned this the hard way) and I broke my own rule. Shame on me. Staff is good at telling you, "we'll be with you in just a few minutes", and then not getting with you in just a few minutes. Baccurat Dinner reservations at 6pm, front door locked until 6:15 when one guest finally pounded on the door for them to let us in. Bahamas time. Poolside restaurant, ordered soup that never came. Breakfast at Baccarat ordered sausage and got bacon. Nassau! Spa was great. Island was great and a 3 minute boat ride. Massage was great (be prepared for $27 service fee added on to $110. Why don't they just charge $125? Never got check out time or transport info from butler. Until a bellman showed up at 11:15, we didn't know checkout was at 11 and transport was at 12. Kind of stupid, what do you do for an hour, sit around the lobby? Fortunatly ANOTHER butler got our chauffer to take us to the airport earlier. The property is marvelous, just prepare yourself for the Nassau staff. Ever been to New Jersey? Kind of the same. Earlier this year we were at Butler Suites in Sandals La Toc in St. Lucia and Sandals Emerald Bay Exuma and had the best service in the world, so Sandals knows what they are doing. Nassau is very challenging to any service provider, from Atlantis, to the Ocean Club, to Sandals. I may bring a group back next March because of the beauty and amenities of the property, just have to prepare them to wait a little while for service.

Room Tip: The older towers have been completely renovated, the rooms are small but the views and beach walk ou...
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  • Stayed September 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sandals Royal Bahamian Spa Resort & Offshore Island

Address: West Bay Street, Cable Beach, Nassau 13005, New Providence Island
Phone Number:
Location: Caribbean > Bahamas > New Providence Island > Nassau
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Top resorts Hotel in Nassau
#1 Spa Hotel in Nassau
#1 Luxury Hotel in Nassau
#2 On the Beach Hotel in Nassau
#2 Family Hotel in Nassau
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Sandals Royal Bahamian Spa Resort & Offshore Island 5*
Number of rooms: 404
Official Description (provided by the hotel):
•New, extra comfortable, ultra luxurious Day Beds added poolside on Sandals Cay •Sandals Cay now has Zen Spa and Fire Pits.-----•Butler Service, 24-Hour Room Service, and Rolls Royce or Mercedes Transfers for select suite categories. •Over 10,000 sq. ft. of the Island’s most impressive Freshwater Pools•Sandals Cay – Nassau’s only resort with Private Offshore Island & Restaurant.•Ten Dining Options featuring an array of cuisine from French to Bahamian. •Minutes away from excellent duty free shopping in Downtown Nassau on Bay Street and world class gambling on Paradise Island.•Weekly Late night decadent Chocolate Buffet offering specialty coffee •Voted Sandals Resorts “World’s Leading All-Inclusive Company” 16 years in a row. •Voted Sandals Resorts “Caribbean’s Leading Hotel Brand” 18 years in a row. •Voted Sandals Royal Bahamian “Bahamas’ Leading Spa Resort”. ... more   less 
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Also Known As:
Sandals Royal Bahamian Spa Resort And Offshore Island
Sandals Royal Bahamian Spa Resort & Offshore Island Hotel Nassau
Sandals Bahamas
Sandals Royal Bahamian Cable Beach
Sandals Bahamian
Sandal Resort Bahamas
Sandal Royal Bahamian
Sandals Royal Bahamian Spa Resort & Offshore Island Bahamas/Nassau

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