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“Honeymoon Paradise” 4 of 5 stars
Review of Sandals Royal Bahamian Spa Resort & Offshore Island

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Sandals Royal Bahamian Spa Resort & Offshore Island
5.0 of 5 Resort (All-Inclusive)   |   West Bay Street, Cable Beach, Nassau 13005, New Providence Island   |  
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Ranked #2 of 33 hotels in Nassau
Liverpool, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Honeymoon Paradise”
4 of 5 stars Reviewed October 2, 2013

We stayed at the Sandals Royal Bahamian for 7 nights and it was bliss. After arriving on an early flight, the front desk staff were very helpful in getting us our room before the usual check in time & had our bags sent to our room while we went for breakfast. When we got to our room there was quite a lot of noise that sounded like something was going to come through the walls any minute! My husband went down to reception and the lady described the work as "minor refurbishments" and told him that unfortunately we couldn't change rooms that day but we would be able to the following day & as an apology we could have a free couples massage in the spa. The massage more than made up for the couple of hours we had with the noise, it was amazing!! The next day we were moved to a room in the opposite building and it had a sea view & was a lot more modern than the room previous, we were really pleased that the hotel were able to move us. The staff were all so friendly and as the hotel does not allow cash transactions during your stay, it felt genuine and not just for the sake of a tip. The restaurants served some of the nicest food we have ever eaten, especially Gordon's on the pier and the French a la carte restaurant. I really could not fault any of the food we had, it was top notch! The offshore island is beautiful (although it's made out that it is Sandals' own island, it is half private!) and it really wasn't used as much as it should have been! The boat to take people back and forth to the island are every hour & the restaurant over there is lovely. We went snorkelling twice, the first time there were only 6 of us doing it & we were taken to a lovely part of the reef & were able to see many different types of fish & amazing colours on the reef. The second time, there were about 36 of us & we had to go to a different part of the reef where there weren't as many fish, it was still enjoyable but if you want the best sights, book on for snorkelling when there aren't many others doing it! The evening entertainment was really good, we were a bit unsure at first but it's not just the playmakers that take part in the shows, there are professional dancers that come in each night. We went on a day trip to Paradise Island to the Atlantis Water Park & that was brilliant fun. Our honeymoon at Sandals Royal Bahamian was exactly what we wanted, somewhere we could chill out (as we'd just had 5 days in Vegas) but I'm not sure whether we'd return, we've been there, done that now but I would definitely recommend it to anyone wanting an all inclusive hotel in the Bahamas.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lauren B, Online Review Coordinator at Sandals Royal Bahamian Spa Resort & Offshore Island, responded to this review, October 4, 2013
Thank you for sharing your fabulous honeymoon experience at Sandals Royal Bahamian, Claire. We are so happy that you had an excellent time and got to explore a lot of what we offer. The property is beautiful with many romantic settings to unwind in.
We do hope you "soon come back"!
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Toronto, Canada
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed October 2, 2013

In 2011 we first went there. It was different and almost worth the nearly 5 grand for one week,
However this past February was a very poor experience. One night we waited 45 minutes for our meal at one of the restaurants there, we complained and the complaint was passed from "Billy to Jack".Finally my {fish} dinner arrived........ice cold in the middle. Another night we had to listen to about 30 people from a wedding party behave like soccer hooligans while Management looked on with apathy. Too numerous to mention were all the little things every day, cold breakfast, staff not paying attention looking worn out and jaded. I wrote to management and they refunded 1 third of my money. Its over rated and way too expensive. Needless to say we won't be back.

  • Stayed February 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lauren B, Online Review Coordinator at Sandals Royal Bahamian Spa Resort & Offshore Island, responded to this review, October 3, 2013
We regret to hear that your stay was not as expected. We strive to uphold the highest standards of service and quality. Our staff goes through 120 hours of rigorous training each year to ensure we are providing excellent guest experiences. We have many guests that boast of our luxurious inclusions, water sports, fine dining, accommodations and quality of staff but as hoteliers we realize that there is always room for improvement and your feedback is appreciated.
Regarding your concerns about the food and dining options, it is surprising to note that some of the food served was not to your expectations. This aspect of our operation is usually considered exceptional and very often received compliments from our guests. We are therefore sorry if you were not similarly impressed.
We want to make sure future guests do not have similar feedback and will take action by notifying the appropriate departments of your remarks. We do request that while on resort you notify us of anything that does not meet your standards. We are always willing to work with you to make sure you walk away feeling like your stay was money well spent.

Thank you once again for your review.
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2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 30, 2013 via mobile

I recently had a stay at sandals in Nassau and loved it! The resort is very nice and the beach is beautiful! The best part was the entertainment staff, especially Bullet. He made everyday very enjoyable and had everyone laughing and participating. He definitely made our trip that much more special as he took the time to make sure we were all having fun. AND... A fantastic dancer which we got the chance to see. I would definitely go back!

  • Stayed September 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lauren B, Online Review Coordinator at Sandals Royal Bahamian Spa Resort & Offshore Island, responded to this review, October 1, 2013
Thank you for your review of Sandals Royal Bahamian! It sounds like you had an awesome time at our resort! We are so pleased to hear that you had so much fun and that you made so many fond memories of our staff! We will be sure to tell Bullet of your high praises and what a positive impact he had on your holiday experience!
We look forward to welcoming you back in the near future!
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Great Falls, VA
Senior Contributor
37 reviews 37 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed September 30, 2013

Remember you are in NASSAU, not Mexico, not St. Lucia, not Puerto Rico, so add 30 minutes to virtually everything and don't expect much from the population. This is my 40th year visiting the Bahamas, beginning in 1973. We reserved Butler Suites, got Mercedes Limo pickup at airport after some confusion as to where Sandals representatives were (new lounge is under construction and not finished so we were sent to the parking lot, then back inside to check in), no one met us at hotel door so our driver got us a wet towel, and then we were put in a small office by ourselves. When no one showed up to check us in after 25 minutes, we went to lunch. Our butler showed up half way through lunch, apologized, and then we went back to check in. Room was beach walk out, perfect view, no elevators. Small room, but best walk out in the hotel, small hot tub to the right, main pool only about 100 feet away. Luggage got lost between front door and room (approximately 150 feet on the first floor) and took an HOUR to be delivered. I have a rule in the Bahamas, never to let my luggage out of my site(after years taking large groups to Atlantis, I learned this the hard way) and I broke my own rule. Shame on me. Staff is good at telling you, "we'll be with you in just a few minutes", and then not getting with you in just a few minutes. Baccurat Dinner reservations at 6pm, front door locked until 6:15 when one guest finally pounded on the door for them to let us in. Bahamas time. Poolside restaurant, ordered soup that never came. Breakfast at Baccarat ordered sausage and got bacon. Nassau! Spa was great. Island was great and a 3 minute boat ride. Massage was great (be prepared for $27 service fee added on to $110. Why don't they just charge $125? Never got check out time or transport info from butler. Until a bellman showed up at 11:15, we didn't know checkout was at 11 and transport was at 12. Kind of stupid, what do you do for an hour, sit around the lobby? Fortunatly ANOTHER butler got our chauffer to take us to the airport earlier. The property is marvelous, just prepare yourself for the Nassau staff. Ever been to New Jersey? Kind of the same. Earlier this year we were at Butler Suites in Sandals La Toc in St. Lucia and Sandals Emerald Bay Exuma and had the best service in the world, so Sandals knows what they are doing. Nassau is very challenging to any service provider, from Atlantis, to the Ocean Club, to Sandals. I may bring a group back next March because of the beauty and amenities of the property, just have to prepare them to wait a little while for service.

Room Tip: The older towers have been completely renovated, the rooms are small but the views and beach walk ou...
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  • Stayed September 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 29, 2013

My husband and I recently spent one week at the Sandals Royal Bahamian for our honeymoon in early September. It is definitely possible that my expectations were far too high.. after all, I have heard so often that Sandals resorts are the best all-inclusives. And that's exactly why we chose to stay there. I've been to other all inclusives that were wonderful and paid nearly half the price and was shocked at the lack of service at Sandals. Don't get me wrong, we were on our honeymoon, so all in all we had a fantastic time. But there were so many times throughout the trip that we both looked at each other saying, "we paid how much for this?!" I could not believe that at an all-inclusive that boasts "luxury included".. there are SO many things that are NOT included! That didn't leave a good taste in my mouth. I was shocked the moment we walked into our room- the balmoral tower ocean view suite- at how SMALL it was! And the balcony.. the two of us could barely stand outside together it was so small. I felt as though everytime we went to get a drink from almost every bar, we felt as though we were bothering the bartender. There would be no one else in sight, and we would be standing at the bar, and the bartenders would look at us then continue to sit around and talk to each other. We would continue to wait. Not what I call good service. I did like that chairs were pretty easy to come by even in the later morning hours... sometimes that is an issue at resorts. The food was for the most part good. The pizza place is excellent. The french restaurant was the best- good service AND good food. The hibachi restaurant is great. The Junkanoo party is a blast. Breakfast is very good. But everything else was so-so. There were a lot of really friendly people- some servers that were SO great. A few bartenders that were super friendly. For the most part everything was great. But at a resort like this, little issues such as these should not be a problem.

  • Stayed September 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lauren B, Online Review Coordinator at Sandals Royal Bahamian Spa Resort & Offshore Island, responded to this review, October 1, 2013
Our service has been the highlight of many reviews on Trip Advisor, which leaves us quite disappointed that your experience was not indicative of the norm. We strive to uphold the highest standard for service and quality and we are surprised to hear that during your honeymoon this is not what you experienced. For this, we apologize.

We want to make sure future guests do not have similar feedback and will take action by notifying the appropriate departments of your remarks - including our resort management team. We do request that while on resort you notify us of anything that does not meet your standards. We are always willing to work with you to make sure you walk away feeling like your stay was money well spent.

Thank you once again for your review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, Tennessee
Top Contributor
83 reviews 83 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed September 29, 2013

We have now been here twice and it is better than we remember! The resort and amenities are terrific, the Scuba Diving is some of the best in the Caribbean with lots of wrecks and a good variety of fish and marine life, but it is the staff and management that make this place so WONDERFUL!

We go for the Scuba diving and the team here is terrific!

Recently renovated rooms, common spaces, and restaurants make it feel like a new and even more luxurious resort. The food is better in every restaurant and Marcian at Cricketeer's is still as wonderful and charming as before.

Thank you for making this paradise on earth for us, we can never repay the joy you all give us! We will be back soon!

Room Tip: Chose the room you can afford, and you will enjoy it. We lover the Balmoral building, but everyone w...
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed September 28, 2013

We visited SRB for a second time, mid-September. The first trip was in April 2012. The experience of both trips was comparable.
-Our room was in the Balmoral Tower -we had a view of the ocean and the quiet pool. The room was nice and was cleaned every day in the morning. We never had to ask for new towels or for the fridge to be restocked. The electrical socket in the bathroom and the clock didn't work, those took two days and three calls to the concierge desk to have fixed.
-The food at the restaurants was very good.
-The staff at this resort are very friendly. Everyone there greets you when you pass by. At this resort is apparent that the staff are concerned with your needs as a guest.
-No sand flies, yay! (The sand flies last September at the Sandals Emerald Bay in Exuma were out of control.)

I would highly recommend this resort.

Room Tip: The Balmoral Tower, which is renovated, is very nice.
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sandals Royal Bahamian Spa Resort & Offshore Island

Address: West Bay Street, Cable Beach, Nassau 13005, New Providence Island
Phone Number:
Location: Caribbean > Bahamas > New Providence Island > Nassau
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Nassau
#1 Top resorts Hotel in Nassau
#1 Spa Hotel in Nassau
#2 On the Beach Hotel in Nassau
#2 Family Hotel in Nassau
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Sandals Royal Bahamian Spa Resort & Offshore Island 5*
Official Description (provided by the hotel):
•New, extra comfortable, ultra luxurious Day Beds added poolside on Sandals Cay •Sandals Cay now has Zen Spa and Fire Pits.-----•Butler Service, 24-Hour Room Service, and Rolls Royce or Mercedes Transfers for select suite categories. •Over 10,000 sq. ft. of the Island’s most impressive Freshwater Pools•Sandals Cay – Nassau’s only resort with Private Offshore Island & Restaurant.•Ten Dining Options featuring an array of cuisine from French to Bahamian. •Minutes away from excellent duty free shopping in Downtown Nassau on Bay Street and world class gambling on Paradise Island.•Weekly Late night decadent Chocolate Buffet offering specialty coffee •Voted Sandals Resorts “World’s Leading All-Inclusive Company” 16 years in a row. •Voted Sandals Resorts “Caribbean’s Leading Hotel Brand” 18 years in a row. •Voted Sandals Royal Bahamian “Bahamas’ Leading Spa Resort”. ... more   less 
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Also Known As:
Sandals Royal Bahamian Spa Resort & Offshore Island Hotel Nassau
Sandals Royal Bahamian Spa Resort And Offshore Island
Sandals Bahamas
Sandals Royal Bahamian Cable Beach
Sandals Bahamian
Sandal Resort Bahamas
Sandal Royal Bahamian
Sandals Royal Bahamian Spa Resort & Offshore Island Bahamas/Nassau

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