Remember you are in NASSAU, not Mexico, not St. Lucia, not Puerto Rico, so add 30 minutes to virtually everything and don't expect much from the population. This is my 40th year visiting the Bahamas, beginning in 1973. We reserved Butler Suites, got Mercedes Limo pickup at airport after some confusion as to where Sandals representatives were (new lounge is under construction and not finished so we were sent to the parking lot, then back inside to check in), no one met us at hotel door so our driver got us a wet towel, and then we were put in a small office by ourselves. When no one showed up to check us in after 25 minutes, we went to lunch. Our butler showed up half way through lunch, apologized, and then we went back to check in. Room was beach walk out, perfect view, no elevators. Small room, but best walk out in the hotel, small hot tub to the right, main pool only about 100 feet away. Luggage got lost between front door and room (approximately 150 feet on the first floor) and took an HOUR to be delivered. I have a rule in the Bahamas, never to let my luggage out of my site(after years taking large groups to Atlantis, I learned this the hard way) and I broke my own rule. Shame on me. Staff is good at telling you, "we'll be with you in just a few minutes", and then not getting with you in just a few minutes. Baccurat Dinner reservations at 6pm, front door locked until 6:15 when one guest finally pounded on the door for them to let us in. Bahamas time. Poolside restaurant, ordered soup that never came. Breakfast at Baccarat ordered sausage and got bacon. Nassau! Spa was great. Island was great and a 3 minute boat ride. Massage was great (be prepared for $27 service fee added on to $110. Why don't they just charge $125? Never got check out time or transport info from butler. Until a bellman showed up at 11:15, we didn't know checkout was at 11 and transport was at 12. Kind of stupid, what do you do for an hour, sit around the lobby? Fortunatly ANOTHER butler got our chauffer to take us to the airport earlier. The property is marvelous, just prepare yourself for the Nassau staff. Ever been to New Jersey? Kind of the same. Earlier this year we were at Butler Suites in Sandals La Toc in St. Lucia and Sandals Emerald Bay Exuma and had the best service in the world, so Sandals knows what they are doing. Nassau is very challenging to any service provider, from Atlantis, to the Ocean Club, to Sandals. I may bring a group back next March because of the beauty and amenities of the property, just have to prepare them to wait a little while for service.