We are Travel Agents in the UK and send clients all over the world, Sandals was on our visit list to promote to our clients but unfortunately we will have to tell it as it is. Our expectation from looking on their website and speaking to our BDM was over a 10. We were really excited to be visiting Sandals and were hoping to be well looked after. The Resort knew we were arriving and we were looking forward to being shown round the resort and all it had to offer. No one contacted us. The staff were extremely helpful and polite, they could not do enough for you, however, please remember you are on Bahamian laid back time and nothing is done in a hurry. On arriving you are gathered for check in with all other guests arriving. After travelling for nearly 14 hours, a 40 minute check in was not appreciated. Again,the staff were not at fault this is the procedure but to be shepherded to your room with all other guests did not give us the 'special sandals treatment' we expected. The Resort itself is tired, certainly our room on the Windsor block (Windsor Honeymoon Club Level Oversized Junior Suite) needed a little attention. We did ask to move room but when we asked to view the alternative room, management did not call back to confirm a convenient time to view. We chased twice and gave up. Branded drinks are not in the room, they are all local drinks. The fridge is well stocked with all soft drinks and always plenty of water. Should you want a branded bottle eg Bombay Gin, there would be a charge. I am not sure that 10 fine dining restaurants best describes Sandals restaurants, some are only open at lunch and they are all convenience foods. The spices restaurant is however good at lunch time and served some lovely food, fresh and healthy. You have to pre book virtually all the restaurants and sometimes you could be eating a 6pm to get in the restaurant. This is not flexible, you either book it or miss out. The Cricketers is extremely poor, our first night it rained heavily and we chose here for somewhere quick as we were exhausted. As we sat to eat our burger and chips, rain dripped through the ceiling and down my back. Desparately needs refurbishing. Food throughout all the restaurants in our opinion did not have the WOW factor and after spending nearly £5k on a holiday we were not going to pay another USD140pp to dine in the Gordons Pier Restaurant. The menus are not changed unless its buffet so if you eat twice in one restaurant you get the same menu each time. There was never any specials with Fresh Fish or Steak. One day we ate lunch really late and therefore did not go to have our evening meal until 930pm. The only restaurant available was Cricketers and after our first experience we decided to go back to the room and order room service at 945. Our food arrived at 1115pm, as you can imagine, our hunger had turned to tiredness and we left the food. The private offshore island is only half an offshore island, one half is exclusive for Carnival Cruisers. We asked for an item of clothing to be collected for dry cleaning. It was packed in the case retuning home still dirty as the concierege had arranged for it to be collected and it was never picked up. Sunbeds need upgrading along with rattan cushions. As a travel agent we wanted to experience the resort and promote Sandals to our clients. Unfortunately we would not class this as 5* and therefore would have to let our clients know exactly what they were paying for. In short summary in the UK we have a saying ' All fur coat and no knickers'.