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“sandals bahamas best service” 5 of 5 stars
Review of Sandals Royal Bahamian Spa Resort & Offshore Island

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Sandals Royal Bahamian Spa Resort & Offshore Island
5.0 of 5 Resort (All-Inclusive)   |   West Bay Street, Cable Beach, Nassau 13005, New Providence Island   |  
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Ranked #1 of 36 Hotels in Nassau
Certificate of Excellence 2014
Glenshaw, Pennsylvania
1 review
2 helpful votes 2 helpful votes
“sandals bahamas best service”
5 of 5 stars Reviewed February 9, 2013

The greatest service was by the butlers. The gormet food was the best I have had compared with other hotels. The room was very spacious. Nice hotel guests and very relaxing and especially a beautiful beach. Would come back again.

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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,228)
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Omaha, NE
Senior Contributor
39 reviews 39 reviews
30 hotel reviews
Reviews in 29 cities Reviews in 29 cities
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed February 9, 2013

We celebrated our 10th wedding anniversary at Sandals Royal Bahamian from January 31-February 4, 2013. This was our 9th visit to a Sandals or Beaches property, but first Sandals since we started having kids in 2007. Needless to say we had to get ourselves back into the Sandals mindset after spending much time at Beaches.

If you are into history (British history) then the backstory of this resort is for you. The main Balmoral tower is the former Balmoral Hotel built in the 1940's. There are many pictures of dignitarities who had stayed here throughout the years.

We are very much beach people and this resort did not have the same "tropical feel" to it that many other resorts do. Yes it is located in the Bahamas and there is a beach and palm trees, but this place felt a bit too formal for our liking.

This feeling all changed when we finally made it over to Sandals Cay (the offshore island). This is a little slice of heaven located just 1/2 mile offshore from the resort. There was a boat that (weather permitting) made regular hourly trips back and forth between 10am and 4pm. There is a very casual feeling to the island and a nice restaurant at which you can have lunch or dinner.

Here are some more specifics.

Room - We stayed in Room 300 (3rd floor Balmoral Tower). The room was clean and well decorated, but this is the first resort we have ever stayed at in over 100 nights in the Caribbean where we had no balcony or patio. Only a window that opened. This room probably represented a very small upgrade despite being Sandals Select Platinum members. This was the only room we have stayed in the the Caribbean where the entrance to the room is completely inside, making it feel more like Hilton than a Sandals.

Food - The food was outstanding. There are 10 restaurants at this resort and we dined at 7 of them. Gordon's on the Pier (an extra charge for non-butler guests like us) and Cafe Goombay (on the private island) were highlights, although the Italian restaurant was great too. The food is on par with other Sandals/Beaches resorts we have been to.

Beach - The beach was pristine, but just not very long. If you are the type of person that likes to take long strolls on the beach, then this may not be the place for you. The resort has a relatively small beach that comes to a dead end at the east and western ends. The offshore island offers a larger beach and some snorkeling, but again there is not much room to stroll as Sandals owns half of the island and the other half is off limits.

Drinks - Sandals always does a nice job with drinks. The Bahama Mama and Bahama Papa were favorites of mine, as were the beer selections of Kalik, Sands and Sands Lights (all fromt the Bahamas).

Activities/Entertainment - Since we are used to the Sesame Street gang at Beaches, we couldn't recall what to expect. There was a nice mix of dancing and live music, as well as a very nice Super Bowl party that was put on. There was plenty to offer, although it would have been nice to hear some of the pool music at the beach.

Pools - The pools looked nice, but hardly anyone was in them since it was relatively cool (in the 70's most of the time). There were plenty of hottubs scattered around the resort that we took advantage of.

Grounds - The grounds were spotless. I can recall seeing various Sandals catalogs where they show all kinds of fancy beach furtniture and then there is nothing of the like when you show up. This is one resort where they must have spent a lot of money as the furniture around the resort was very high quality. There were also some fire pits that came in very handy day and night due to some cooler weather.

Service - The staff was polite and courteous. They neglected to acknowledge our 10 year anniversary, despite knowing about it, and to make up for it we were given a free meal at Gordon's on the Pier (normally $140 for non-butler guests).

Excursions - The only thing we did was to take a day trip into downtown Nassau (primarily due to cooler weather one day). You can easily catch a public bus right outside of Sandals and for $1.25 per passenger each way get to/from Nassau (in about 15 minutes). There is plenty of shopping, dining and etc. We happened to be there when 3-4 cruise ships were in port, so it was quite busy.

Overall Sandals Royal Bahamian is a nice resort. We prefer a more tropical feel and would definitely suggest that visiting in late January-early February might not be the best time due to the cooler weather.

Room Tip: Be sure to get a room with a balcony/patio, otherwise you will feel like you are at a hotel rather t...
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 6, 2013

Came back from a perfect vacation from Sandals. Remember high pricing ensures dignified and respectable crowd. Room was very clean and every effort made by staff to make your stay comfortable.
The Offshore private island is the best place to have lunch and relax in the afternoon with a few Bahama Papa drinks.
A trip to downtown Nassau takes 10 min ($15 by cab) or $1.25 by mini bus. Worth it.
Music by the poolside after 6pm and enjoy a few drinks at the Cricketer's Pub with Chicken Wings and Mozzarella Sticks.
All restaurants are excellent but Spices (buffet) is best for lunch and Baccarat for dinner.
Sandals Jamaica next.

Room Tip: Balmoral Tower -Ocean view room
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cassie C, Sandals & Beaches Review Coordinator at Sandals Royal Bahamian Spa Resort & Offshore Island, responded to this review, February 7, 2013
Thank you for your great review of Sandals Royal Bahamian. We're so happy to read that you had such an amazing vacation with us. We always strive to go above and beyond to please our guests and I'm glad we were able to meet that goal during your stay.

We look forward to welcoming you back for an even better experience in the future.


Sincerely,
Cassie C.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed February 5, 2013

Had a good time here lot's of nice guests (Apart from Jordon what a pain) hotel a bit quite but you expect that at this time of year Mid January. Staff great, food good, spacious clean rooms would return.

Room Tip: Get room on 6th floor Windsor building over looking hot tub.
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minnesota
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 2, 2013

We have been to many different all inclusive resorts. Thought we would try out a Sandals to see if it was "so much better" as many people have said. We do not think it is worth the extra $$ just to stay at a Sandals. We do usually stay at the highest grade rooms on any property we pick, so we are not comparing a budget room with a Sandals room. We will not be spending the extra $$ to say we were at a Sandals, it's just not worth it!

Room Tip: The Balmoral Tower has been remodeled, all rooms are nice.
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed January 31, 2013

This was our third Sandals and for me I think it was my favourite due to the proximity to the airport, Nassau and Atlantis for a day trip. My husband prefers the beach and restaurants at Sandals Whitehouse and there is something very romantic and special about Sandals Emerald Bay that you won't get in Sandals Royal Bahamian.

Around the Resort:
However, I found that at SRB you had so many options. During the day you can take the ferry and go off to the offshore Island which is amazing! You can also venture out and go check out Atlantis or go into Nassau, which I recommend doing so during the day time as everything closes at 5pm. We went in the evening and had a meal at Señor Frogs and had a great time. For those who miss their daily Starbucks coffee run there is one down the street and a Burger King/Domino's/Subway across the street from resort entrance. Get the number 10 bus from the resort entrance for $1.25 each way but the last bus is around 6:30. The standard taxi fare is $15 but they will try to get $18 to $20 out of you.

Offshore Island:
As mentioned the offshore island is amazing. If you want to be alone or go somewhere less crowded the off shore island is the way to go. My husband brought his own snorkeling gear and went snorkeling almost every day, he saw schools of fish and also turtles just feet from the beach on the far side of the island. When you take the ferry do not forget to bring towels as there are none on the island. One of the many things I appreciated about this resort is that both the Sandals photographers and Red Lane staff were not constantly in your face hustling you as much as they did in the other two Sandals we have stayed at. The other half of the island (not owned by Sandals) is currently being developed into a dolphin encounter which would be fun (at an additional cost) in the future.

Room:
Our room in the Oleander building in the Royal Village was dated but spacious. We saw a few rooms in the Balmoral Tower which were beautiful and new but smaller than ours. We were quite happy staying in the Royal Village which seemed to be more lush and had it's own little private pool outside our building.

Restaurants:
Now for the food part… By any means I am not Anthony Bourdain, both my husband and I are very picky (not in a gourmet way) but found that there was something delicious to eat in all of the restaurants. I will agree with some reviewers that service can be slow but you are on holidays and some staff members are on island time. Sit back, have another cocktail and enjoy!

Grounds:
I felt that the grounds were maintained to a high standard and the gardens in the Royal Village were very lush. The resort didn't feel overcrowded even though the resort was over 90% capacity. The room was kept clean daily and the turn down service in the evening was very efficient and prompt. We never saw any staff cleaning our room yet it was done every day like clockwork.

Staff:
I would like to take the time to acknowledge a few people that made our stay more pleasant. Thank you to Andy from maintenance, our shower broke and he came within minutes to fix it. Kerry from the Cricketer's Pub it was nice to see you again. I believe his name was Heston (he was not wearing his name tag), the piano man. We had a great time signing along and had lots of fun, however Heston is only there on Sundays but if you are staying at Emerald Bay resort I believe he is there full time. Also, the "Tiny Chef" at Kimono's restaurant (also not wearing his name tag), you are quite the entertainer. Netecia at the Windsor swim up bar was awesome! She introduced us to Caipirinha's (pronounced Kai-Pee-Reen-Ya), and even came back to make my husband another drink as she was heading for her break. It was also nice seeing The GM Patrick Drake again, we first met him at the Whitehouse resort and the second time at Emerald Bay. Our next Sandals vacation will hopefully be to St. Lucia so we hope to see you there Mr. Drake…

Opportunities for improvement:
We were only disappointed by a couple of things during our stay.
1. The beach in the resort is short and the swimming is limited as it is roped off for the ferry to the island. If it wasn't for the offshore island I would have been very disappointed so when the weather is bad and they close the island (as high winds makes it too dangerous to get on and off the ferry) this is a problem.
2. Our flight home was delayed for several hours due to technical problems (there was at least twelve other Sandals guests on the same flight). I understand that the resort has no control over flight changes but they could have informed us of the delay (there is a flight departure/arrival screen at the Balmoral Tower concierge desk), which would have given us time to make plans to go some where for four hours before heading to the airport.


Overall we had a great time. I would recommend this resort to any one who wanted to go to Nassau. I thought the resort was much nicer then the over edited photographs you see on the web site.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ventura, ca
Contributor
18 reviews 18 reviews
16 hotel reviews
Reviews in 11 cities Reviews in 11 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed January 31, 2013

My husband & I stayed here in January 2013. We had a great experience. All the restaurants were fabulous. The bar service however was not. They were not friendly at all. We never made it out to the private island. So no opinion on that. I heard from other guests that it was great, and others that it wasnt worth it. I would have liked to heck it out.The spa was amazing! And the best was our on site scuba dive coach Brian. We got certified with him. He was great! The whole dive team was friendly & made our experience magical. I would go back, the rooms were average. We stayed 6 th floor Windsor tower. Bathrooms weren't the cleanest. The bed was nice & had turn down every night. Room was stocked everyday with water, beer & soda. Piano bar is super fun! Go there! Went to town & rented mopeds, a must! You can really see the island better that way. Any questions please feel free to contact me!

  • Stayed January 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sandals Royal Bahamian Spa Resort & Offshore Island

Address: West Bay Street, Cable Beach, Nassau 13005, New Providence Island
Phone Number:
Location: Caribbean > Bahamas > New Providence Island > Nassau
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Nassau
#1 On the Beach Hotel in Nassau
#1 Luxury Hotel in Nassau
#1 Top resorts Hotel in Nassau
#2 Family Hotel in Nassau
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Sandals Royal Bahamian Spa Resort & Offshore Island 5*
Number of rooms: 404
Official Description (provided by the hotel):
•New, extra comfortable, ultra luxurious Day Beds added poolside on Sandals Cay •Sandals Cay now has Zen Spa and Fire Pits.-----•Butler Service, 24-Hour Room Service, and Rolls Royce or Mercedes Transfers for select suite categories. •Over 10,000 sq. ft. of the Island’s most impressive Freshwater Pools•Sandals Cay – Nassau’s only resort with Private Offshore Island & Restaurant.•Ten Dining Options featuring an array of cuisine from French to Bahamian. •Minutes away from excellent duty free shopping in Downtown Nassau on Bay Street and world class gambling on Paradise Island.•Weekly Late night decadent Chocolate Buffet offering specialty coffee •Voted Sandals Resorts “World’s Leading All-Inclusive Company” 16 years in a row. •Voted Sandals Resorts “Caribbean’s Leading Hotel Brand” 18 years in a row. •Voted Sandals Royal Bahamian “Bahamas’ Leading Spa Resort”. ... more   less 
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Also Known As:
Sandals Royal Bahamian Spa Resort And Offshore Island
Sandals Royal Bahamian Spa Resort & Offshore Island Hotel Nassau
Sandals Bahamas
Sandals Royal Bahamian Cable Beach
Sandals Bahamian
Sandal Resort Bahamas
Sandal Royal Bahamian
Sandals Royal Bahamian Spa Resort & Offshore Island Bahamas/Nassau

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