We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Disappointing” 3 of 5 stars
Review of Sandals Royal Bahamian Spa Resort & Offshore Island

Save Saved
You added Sandals Royal Bahamian Spa Resort & Offshore Island to your Saves list
Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Sandals Royal Bahamian Spa Resort & Offshore Island
5.0 of 5 Resort (All-Inclusive)   |   West Bay Street, Cable Beach, Nassau 13005, New Providence Island   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Up to $755 Air Credit!!
Ranked #2 of 33 Hotels in Nassau
Wokingham
Top Contributor
67 reviews 67 reviews
35 hotel reviews
Reviews in 35 cities Reviews in 35 cities
48 helpful votes 48 helpful votes
“Disappointing”
3 of 5 stars Reviewed January 12, 2013

This was our second experience of a Sandals holiday, our first being at their resort on Antigua, which we thoroughly enjoyed.
We had booked a suite with butler service and upon arrival after check-in, were escorted up to our suite on the first floor. We had specifically requested to be in a top floor, or as high as possible, suite. We asked to be moved but had to wait for 24 hours to move up to the fourth floor.
There are two large pools at this resort, one they refer to as a ‘quiet’ pool and the other, the ‘lively, activity’ pool. Unfortunately our suite, and most of the suites (the most expensive accommodation) are situated overlooking this noisy pool. And it is very noisy.
We were originally allocated two butlers, then another. The butlers were very attentive, reserving tables for dinner, booking sun loungers, etc., in the first week but it did tail off somewhat in the second week. Because of the noise at the pool below our suite, which started about 10.30 and carried on until 5pm and sometimes later, we first tried the ‘quiet’ pool. This was fine for lounging around, but the water was so cold, we could not swim for more than a few minutes at a time. We tried the beach and then found it was most restful on the island, a 5 minutes boat ride from the pier. We spent every day on the island from then on. On the island we acquired two further butlers! Very nice attentive chaps.
Unfortunately the last boat back to the main resort landed us at about 3.45 so we still had at least an hour and a half of very loud ‘music’ – so loud that even with the doors and windows shut, radio/TV on it could still be heard pounding through the glass. One day I looked over the balcony at the pool to see several drunk young people taking turns laying on the pool bar and having the bar staff pour liquor all down the front of their bodies which was then licked off by others to great whoops of delight from others. It was so down-market and tacky. Rather like the cheap package holidays to Spain we see in documentaries about unpleasant holiday destinations. We eventually asked to be moved to the other side of the building, overlooking a car park, but nice and quiet with sea views. We also had sun on this balcony. None of the front facing suites – onto the noisy pool – ever had sun.
Restaurants:
Gordons on the Pier - good food but always served luke warm.
Casanova - enjoyed the food here.
Baccarat - Food good but again, luke warm.
Crystal Room - Food ok but lacked atmosphere.
Baccarat, the Crystal Room and the Piano Bar were always very cold.
Kimonos - food good and hot! But very, very noisy making it difficult to hold a conversation.
Royal Café - food awful and service worse.
Café Goombay - food variable and staff that couldn’t care less. I asked for some Gangster Rap ‘music’ to be turned down or changed and was told that someone had requested it. We were the only people there so I guess the staff wanted it on.
Spices - we usually had breakfast here and occasionally lunch. A good selection and the staff were helpful .
Sandals have a ‘no tipping’ policy for their staff, except for the butlers. As we ended up with five, the tip was fairly hefty. I don’t understand why they don’t have a pool where the tips go and are then divided equally among the butlers. We attended the ‘Returning Guests’ dinner – food very good and hot (they can do it) – and we had the Head Butler sitting next to us. When asked about why the rest of the staff are not allowed tips, she told us that a percentage of the cost of the holiday was allocated for this purpose.
Although we had a lovely holiday in Antigua last year, we were so disappointed with this resort that we are not sure we will try any more Sandals holidays. Pity.

Room Tip: Nowhere near the 'lively' pool unless you want a daily headache.
See more room tips
  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

5,246 reviews from our community

Traveler rating
    2,733
    1,300
    566
    364
    283
See reviews for
79
3976
9
62
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (974)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Gillingham, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 10, 2013

My husband and I went to Sandals for Christmas and New Year - it was the best holiday ever! The quality of everything, the ambiance, the friendly staff, our gorgeous suite in the Royal Village where we could look out of our bedroom window and watch humming birds feeding from the beautiful flowers .... it was everything we had dreamed of and much more!!
Sandals Cay, the private island, was superb, we could find a stretch of white sand with turquoise sea and blue skies to ourselves!
We were met at the airport and treated like royalty from the start to the finish when they waved us goodbye as we left. I particularly liked the food in Spices where Latoysa was wonderful as the manager and we could choose fresh fruit, crisp salads and a huge selection. Baccarat was wonderful for dining. Most nights after dinner, we sat around the grand piano and sang along with the Sandals Song Book, in great company, as we drank our wine. Leo was the BEST pianist and Sherwin a great bartender in the Piano Bar. I loved the pizzas on the beach, made to order and delicious!
The New Year Celebrations were spectacular, especially the fireworks......
Try to use an airline that goes direct to Nassau as the only downside was Miami Airport :o( and considerable delays with Bahamas Air both going and coming home .... However, once we we welcomed at the airport it was simply superb ..... Next year we are going to Sandals in St Lucia ...

Room Tip: We liked the Royal Village, set in lush tropical gardens ..... seemed more special than a normal hot...
See more room tips
  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 10, 2013

Overall, my husband and I gave our Honeymoon a 7 out of 10. Some downfalls, completely had nothing to do with Sandals, but more so the weather (we only got 1 good day of sun - others were mainly cloudy, but still warm enough to lay by the ocean and pool) and the fact that my wallet disappeared (not accusing stealing by any means!) We got to the resort the day after Christmas and left NYE day. The resort itself was beautiful! This was the first time either of us have traveled to the Bahamas/Caribbean so we weren't sure what to expect. Again, the resort was beautiful, clean and the customer service was amazing. All the employees were there to help you. When we got into our room, it was obvious that the toliet seat was overlooked - we called our concierge desk and someone was up within minutes, from there on we had NO issues with cleanliness.
The only two things we were disappointed in were the dinner reservations and the food. My husband and I are by NO means food snobs, but we both agreed that the best meal we had was their wood fired pizzas. Back to the reservations, we called the next morning after arriving, promptly at 9AM when reservations open up, and wanted to make reservations for all the restaurants that need them. The lady said she'd called back to confirm our dates and times. I went back up to our room at noon to find out nothing had been booked, and we would only be able to go to 2 of the 3 reservations-required restaurants, and both were 9pm reservations. I was completely bummed because the one place I wanted to go (Cafe Gombay on the island) was the one we couldn't get. The fact that we called as soon as we could, and still didn't get what we wanted was a bummer. The other food aspect was that in most restaurants (not Baccarat) I felt rushed. I understand they have this down to a science, but we were in and out of Kimono's (hibachi) within 25 minutes! All in all, the food was not bad, but it didn't blow us away, and from what I've read that's to be expected at any all-inclusive resorts (though we did hear that the food was excellent at Emerald Bay from multiple people).
My husband and I both agreed that the convience factor of an all-inclusive was amazing. We literally had no worries. I will say that if you're expecting a 5-start resort with 5-star restaurants, go to the Ritz-Carlton.
If we do this again, I think we'd explore to the Emerald Bay resort or one of the more secluded islands to get a more Caribbean feel, as Nassau was more commercialized than I was expecting.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 9, 2013

FOOD: The special dining food from all the restaurants were amazing. If you are on your honeymoon, definitely recommend dinner by the beach or at the Gordon's at night. Its worth your $$.

CUSTOMER SERVICE: I have been to quite a few Caribbean resorts but Sandals definitely speaks out. The customer service was amazing. The name speaks for itself 'royal bahamian'. From the receptionist, bartender, server to room service, everyone was nice; they were always smiling which made you feel warm and welcomed. My husband and I went to see the Atlantis (definitely recommend it for a day tour), and the customer service was NOT so nice. The receptionist/servers weren't too helpful when we had asked some questions about the resort and its whereabouts.

ROOM: We had a beachfront ocenview room, which was overlooking at the Gordon's. It was a beautiful view at morning to night when you step into your balcony. The room was clean and tidy.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peterborough, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed January 7, 2013

Amazing rooms, restaurants and private island. My only advice is check the weather because it wasn't hot when we went. We are from Ontario so we wanted hot. We still had an amazing time despite the cold beach. Highlights was the french restaurant, champagne and cake from our butler all the time and nightly jazz on the heated patio's. 5 star resort for sure.

  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 7, 2013

My Wife and I went to Sandals in Aug 12 and let me tell you i am still talking about it! one of the best vacation we went on to date and we have been to quite a few of these all inclusive.The minute we landed not one hiccup,when you get out of the car you are greeted with a cool towel from there it was smooth, the room was very clean loaded with beer, waters, booze you name it and if you don't see it asked for it.The staff was overly nice, example i was looking for the shop and i stopped one of the staff members to get direction to it ..he told me come this way he walked me from one side of the resort to the shop ..and get this! he wasn't even going in the direction of the shop ,AND HE EVEN OPEN THE DOOR FOR ME!! Here is another tip don't go to a travel agent, do it yourself! go to there web site and book it get the Insurance well worth it ENJOY!! and if you could, take jet blue we did not have any delays with them!

Room Tip: great view if you are high all water view we were looking over the pool nice
See more room tips
  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
54 reviews 54 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed January 7, 2013

My husband and I were here shortly after christmas.This was our 2nd return to Sandals and we were not disappointed.Our first time was at St.Lucia.Considering the price of Sandals,when we wanted to tour the Carribean again we chose a lower fee resort.BIG MISTAKE! You get what you pay for.We left realizing that Sandals is the only way to go.

This resort was 10 minutes from the airport.They brought our luggage to our room as we were offered champagne as we signed in.Since we were revisiting they gave us a free upgrade and a concierge.Our room was clean,spacious,and we loved the mini bar.
Every night the maids would come and turn the beds down,fridge was stocked everyday,and there was always entertainment from 10 am on.

There were many choices of restaurants.Most of the food was really good.I didn't care for their alcohol drinks.The menu needed more variety and they were weak.

The weather,being Chritmas I guess,was disappointing.Mainly 71-73 degrees.The ocean and beaches were so beautiful but just to cold to get into.The one day it was 81 and we did light swimming & than hit the pool since it was slightly heated.

One of the colder days we decided to go visit Atlantis.It was $40 for the pass (pp).The bus picks you up out front $1.25(pp) and then you take a $4(pp) ferry.Its a lot of walking so wear comfortable shoes! While approaching the hotel there are many stores to walk through and than you hit the hotel. Atlantis was very nice & even had a casino! Leaving Atlantis we hit the straw market and even visited the Pirate Museum ($12 pp) a must see!

I truly felt safe and comfortable touring Bahamas ( not like Jamaica) and will stay with Sandals.This resort is beautiful and has the offshore island,and definitely me booking in the future!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Sandals Royal Bahamian Spa Resort & Offshore Island? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sandals Royal Bahamian Spa Resort & Offshore Island

Address: West Bay Street, Cable Beach, Nassau 13005, New Providence Island
Phone Number:
Location: Caribbean > Bahamas > New Providence Island > Nassau
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Nassau
#1 Spa Hotel in Nassau
#1 Top resorts Hotel in Nassau
#2 Family Hotel in Nassau
#2 On the Beach Hotel in Nassau
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Sandals Royal Bahamian Spa Resort & Offshore Island 5*
Official Description (provided by the hotel):
•New, extra comfortable, ultra luxurious Day Beds added poolside on Sandals Cay •Sandals Cay now has Zen Spa and Fire Pits.-----•Butler Service, 24-Hour Room Service, and Rolls Royce or Mercedes Transfers for select suite categories. •Over 10,000 sq. ft. of the Island’s most impressive Freshwater Pools•Sandals Cay – Nassau’s only resort with Private Offshore Island & Restaurant.•Ten Dining Options featuring an array of cuisine from French to Bahamian. •Minutes away from excellent duty free shopping in Downtown Nassau on Bay Street and world class gambling on Paradise Island.•Weekly Late night decadent Chocolate Buffet offering specialty coffee •Voted Sandals Resorts “World’s Leading All-Inclusive Company” 16 years in a row. •Voted Sandals Resorts “Caribbean’s Leading Hotel Brand” 18 years in a row. •Voted Sandals Royal Bahamian “Bahamas’ Leading Spa Resort”. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Expedia, Tingo, BookIt.com and Otel so you can book your Sandals Royal Bahamian Spa Resort & Offshore Island reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sandals Royal Bahamian Spa Resort & Offshore Island Hotel Nassau
Sandals Royal Bahamian Spa Resort And Offshore Island
Sandals Bahamas
Sandals Royal Bahamian Cable Beach
Sandals Bahamian
Sandal Resort Bahamas
Sandal Royal Bahamian
Sandals Royal Bahamian Spa Resort & Offshore Island Bahamas/Nassau

Owners: What's your side of the story?

If you own or manage Sandals Royal Bahamian Spa Resort & Offshore Island, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

;