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“Enjoyable stay but needs some polish.” 4 of 5 stars
Review of Sandals Royal Bahamian Spa Resort & Offshore Island

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Sandals Royal Bahamian Spa Resort & Offshore Island
5.0 of 5 Resort (All-Inclusive)   |   West Bay Street, Cable Beach, Nassau 13005, New Providence Island   |  
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Ranked #1 of 35 Hotels in Nassau
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21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
“Enjoyable stay but needs some polish.”
4 of 5 stars Reviewed December 27, 2012

Hopefully this review helps some folks who are trying to make their travel decisions!

Overall we enjoyed our stay at Sandals Royal Bahamian. We were able to relax and make the most of our stay - however there are some things that need polishing at the resort for the prices paid. We traveled 12/21-12/26. We opted for a penthouse room in the Balmoral Tower with butler service. We decided to go all out on this vacation, and overall we were mostly satisfied with the experience. As Americans, sometimes we have to remember that we're on island time and in a different country, so things don't work quite the same as they do at home... but in the end... you are on vacation and you're away from reality. How bad can it be?

Booking & Pre-Check In
We booked with Funjet because they had the lowest travel insurance costs at $119 a person, fully refundable up to the day before travel. Great experience with Funjet, all documents were received on time. I did have to call the toll free number for Sandals to get our booking number for the resort so we could complete online check in. Once I got that number, we completed check in online and also filled out our butler preference form.

Arrival at airport
The Nassau airport is a dream come true. Very easy to navigate, looks brand new, clean and modern. Customs and baggage are a piece of cake. Walk right out of customs and there is the Sandals desk. Someone was waiting there for us, and within 5 minutes we were in our private car being driven to the resort. Very easy process. Compared to previous arrivals at the Cancun airport for beach vacations, the Nassau airport is a walk in the park! I love the Bahamas for their airport alone!

Transportation to resort
Being that we had the butler service, we were driven to the resort in a private Rolls Royce. We were so excited for this because when else would we ever be in a Rolls? Unfortunately the vehicle needed some work. The A/C was not functioning (and it was pretty warm outside) and the window buttons were broken. Not a great initial impression. On the way back, we were driven in a Mercedes and it was much nicer. The resort is SO close to the airport - 10-15 minute drive max. If you are looking for easy travel from the states, this resort is your ticket. And request the Mercedes! :)

Check In
Check in was easy and fast. We arrived and were escorted to a private area where they check in the butler level guests. We were given cool towels (which was nice after the hot ride over). After check in, our butler came to meet us and gave us a tour of the resort. We were then shown to our room, #609 in the Balmoral tower. The room was on the eastern edge of the tower, and overlooked the ocean and also some other small homes that were kind of run down. We also overlooked some trash cans, air conditioners etc. For the price we paid, I was really expecting a better view. When we asked about changing rooms, the butler told us the resort was only 65% full, so he was able to get us a room with a better view. We moved down the hall to room 614 which was right in the center of the tower and it had a spectacular view. No complaints! Luggage arrived about 2 hours after check in.

Rooms in the Balmoral Tower were renovated about a year ago and the finishings are beautiful! Comfortable bed, spacious bathroom, loved the canvas prints of the Carribean sea on the wall. Soft robes and slippers are provided. Our balcony was big, about 8' x 18' and it had 2 sun chairs, two regular chairs and a table. Plenty of room for a nice meal outside! There was a mini bar with beers (their local beers are Kalik and Sands), wine, champagne, rum, vodka and gin. Most of the booze was not brand name but I'm sure we could have requested other bottles if we wanted them. There is a large flat screen TV with quite a few American channels plus local news from Miami. There is also a Bahamian channel as well. It would have been nice to have a DVD player for nights in, to watch a few movies from home for entertainment, but that was no big deal. The only negative about this room was that it is right underneath the fitness center and we could hear, very clearly, any time that someone was using the treadmill. That wasn't so cool. We probably would have enjoyed a room on the 5th floor a little better without the treadmill noise. But overall, the room was gorgeous and the view was a highlight of the trip. True paradise!

Butler Service
The best advice I can give with butler service is to be very direct about what you want and when you want it. I was not used to having people do things for me and at first I felt kind of snooty asking for things to be delivered (like lunch at the pool) when I could easily get them myself! But, this is what the butlers are there for. We did have a negative experience with one of our butlers not too long after arrival. When we arrived, all of our dinner reservations had been made for us. A nice gesture, but the reservations were for 6pm and we prefer to eat later around 7:30 or 8pm. I called our butler to change a few of the restaurants and the reservation times and got a lot of attitude in return. I really didn't think I was asking for a lot considering the resort was only 65% occupied, plus we had really planned on making our dinner reservations upon arrival. After some back and forth, eventually our other butler stepped in and said that she would take care of everything, which she did. This is really the type of service that I expected. Once that was ironed out, our experience was much improved. Our two butlers did some nice things for us during our stay - we had a cheese plate in the room each day when we got back from the beach, chocolate covered strawberries in the evening, shrimp cocktail, etc. If we go back to a Sandals, it's tempting to have the butler service again... but you really need to make use of it. We didn't make great use of it the first few days and if we had it to do over again, I'd change that.

We are foodies, so we went into this experience with average expectations of the food considering that these resorts are mass marketed and not really known for true 5* restaurants. I would say the expectations were met. The food was tasty and we did not go hungry, but it was not 5* gourmet by any stretch of the imagination. House wines are included and they are Beringer wines - anything else is an upcharge. The house wines are cabernet, merlot, pinot grigio and chardonnay. Wine prices for anything other than the Beringer house wines were fairly reasonable. There is no shortage of choices around the resort for where to eat. Some highlights:

Baccarat - French restaurant, ate here the first night. We had the Caribbean lobster. It was cooked nicely, but covered in a white cream sauce that was a little heavy. Very nice servers. We had breakfast at Baccarat twice and enjoyed the experience. Champagne and caviar for breakfast, what a treat!

Kimonos - below average experience. The chef didn't entertain us at all and the grill stopped working halfway through. Everything was doused with a thick brown sauce. Not so good on the food side, but we met some other guests that were really nice.

Gordon's on the Pier - ate here on Christmas Eve and Christmas day. Had the steamed lobster and requested drawn butter. One of the better meals at the resort. We had a few questions for the server about some of the drinks/food on the menu and he couldn't answer them right away - had to go ask someone.

Bella Napoli pizzeria - tasty little pizzas make for a nice lunch or snack on the beach.

Cafe Goombay lunch - wraps, burgers, etc. Pretty standard fare, nothing too exciting. Same with the Royal Cafe.

Spices buffet - we mostly ate here for breakfast and were happy with the selection. We had lunch here on our first day - large salad bar and lots of other things to choose from. Pretty typical resort buffet.

We were given a schedule of activities when we arrived. We wanted to do 2 of the activities that were listed (on separate days), however when we showed up, no one was there and nothing was set up. We asked around, but weren't given much of an answer, so eventually we just kind of gave up. We did take a Hobie Cat out one day and that was tons of fun.

Private Island
Definitely a highlight of the trip. We went over twice and had a cabana reserved both times. Soooo relaxing and barely anyone was there! We preferred the side facing outwards into the ocean. Very peaceful. Vivek waited on us at the island and his service was great. We had lunch in our cabana both days and he brought champagne for my husband's birthday and other drinks we requested. The water was calm on both sides and just lapped at the shore. Very nice for swimming or snorkeling.

We mostly hung out at the Balmoral pool which is the quieter one. The Windsor pool has the music and is more of the party pool. As the other reviewers have said, the pools are not heated. They are pretty cold in December. The hot tubs were quite nice though :)

While it's not huge, the beach is clean and has plenty of chairs and cabanas. There are staff members out there each morning raking up the seaweed. They do a good job of keeping the beach nice and neat.

Overall Condition of Resort
This resort is about 15 years old and it's starting to show its age a bit. The room renovations in the Balmoral tower are fabulous, but there are some other things around the resort that could use a good scrubbing. Also... there are Sandals logos EVERYWHERE. On the buildings, doors, in the concrete sidewalks, across on the private island, at the bottom of the pool, everywhere you look! It's sort of annoying and very much overkill.

Overall Experience
I'd say we were happy with this vacation because it fit what we were looking for - an AI resort in the Caribbean that was easy to get to, no long travel times or layovers. We had no need or want that went unaddressed. The staff members are very hard working and so friendly! Sandals Royal Bahamian is really nice on the surface, but needs just a bit of polishing to be truly spectacular.

Room Tip: Rooms on the 6th floor center of Balmoral tower are spectacular, however choose a 5th floor room to...
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Level Contributor
33 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 stars Reviewed December 27, 2012

We stayed from December 21-26 at this resort and booked another stay at Sandals Halycon in St. Lucia for our anniversary. This was our third stay at a Sandals resort. This resort is smaller compared to Sandals Grande Antiqua and has an active side with more entertainment (pool near the Windsor Building) and a laid back side (pool near Balmoral Tower). There are cute, quiet villas if you want to be away from the crowds. The beach is a private cove which is small but well maintained and gorgeous. There are many free water activities you can take advantage of while there. Parasailing and jet skiing is available but is not part of Sandals so you will have to pay a private individual for these activities if you are interested.

Room: We booked a concierge level, which I did not see the benefit in this room category at all. Unless, you just want the stocked mini bar, I did not see the value in this room when you can get alcohol at any of the bars or restaurants 24 hr. a day. Also, the concierge did not book any spa treatments or dinner reservations for us. Maybe, I didn't take full advantage of the concierge. The only thing the concierge did during our 5 night stay was check us out. In my opinion, the concierge level room is not worth it. We stayed in all 3 categories so far (standard, concierge and butler). So, I would advise you to save your money and book the lowest level category or the Butler level.

Food: All the food was good. Spices is good for breakfast and lunch (buffet style). Royal Cafe is a good place to eat for lunch if you want to grab something quick. Crystal Room's crab legs are amazing. Baccarat's baked lobster is great and this restaurant requires a reservation. So book this restaurant as soon as you get here. Cassanova is also very good and the pizza place is okay for a quick snack.

Things to Do: Lots of water activities and entertainment at the resort or choose to be a beach bum if this is what you like Go to Sandals Cay (Sandal's private island). The ferry will take you over. It is a quick 7- 10 minute ride. The ferry runs every hour from 10- 4 and you can also make dinner reservations at Cafe Goombay. The island has pools, lots of seating, a spa, a restaurant and is peaceful since it is away from the main Sandal's property. Bring your towels. Also, jump on the # 10 bus right in front of Sandals to check out downtown and the "Fish Fry', which is a strip of local restaurants. We tried Oh Andros and is was delicious and the bahama mama was a refreshing delight. The bus was easy to catch and downtown and the Fish Fry is only 10 min. away.

Room Tip: If you are low maintenance. Book the lowest level category.
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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80 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 stars Reviewed December 27, 2012

As you will read in many reviews we set off for the Bahamas a little worried having read the other reviews. But we went with a positive attitude. Thank goodness we weren't put off as we both agreed this was the best holiday ever. What made it so good? I think the first thing to mention has to be the people. You read that they are good but really they are incredible. We were there for two weeks from 1 December 2012.

The resort is truly beautiful. We had a Concierge room on the 6th floor of the Balmoral building. It was large and had a beautiful view of the pool and ocean. Although it was over the pool we weren't disturbed by noise at all. The room was kept extremely clean at all times by the lovely Mae. And the minibar was regularly restocked with everything we needed. When it was overlooked one day a request to the Concierge had it refilled before we returned to the room.

The pools on the mainland are both well maintained although not particularly warm - but this was a welcomed relief. There are plenty of sunbeds. If you are going during the winter choose a sunbed on the right hand side of the pool as you are looking out to the ocean as the ones on the left tend to lose to sun earlier. There were plenty of towels and plenty of staff stopping to ask if everything was ok or if anyone needed a drink.

The beaches are kept clean and again there are plenty of beds. The beds in the firepit area are a lovely place to be to watch the sun go down and chill out for a few hours.

The island was a particular highlight for us. It was closed due to the wind when we arrived and when it reopened to had to go via Arawak Cay for the first day but it was definitely worth the effort, After that is was open until the last day we were there when the wind returned.

The restaurants were all outstanding.

Breakfast - Spices was our favourite as we met the fabulous Latoysa and Darlene. Latoysa was the most welcoming hostess you could imagine. Always cheerful even when she was not well. Darlene makes the most wonderful smoothies and having tried several of them a day we should know! We did eat breakfast in Baccarat and it was lovely with excellent service but personally we preferred the atmosphere and the massive selection and quality of food in Spices.

Lunch - again Spices was a favourite. Although it is a buffet the choices changed every day and the quality was excellent. Cafe Goombay was fabulous and what a setting. Royal Café is good for a quick snack and obviously the pizza café is definitely worth a trip.

Dinner – All amazing although Kimono depends on the other people who are there. I think the Crystal Room was our favourite although we did also love Cassanova and Goombay. The Cricketers Pub is run by the lovely Kerry from Notthingham who runs a tight ship.

The Piano Bar – everyone mentions Cupcakes and Fluffy and I can see why. They are both excellent. If you want help knowing who is who ….. Fluffy is the cute one (he told me to say that!). Leonardo is exceptional and we spent most evenings here having a brilliant sing along.

I think what makes this place so stand out is the people. We received excellent service from many many staff but as promised I am going to mention Carlos (Cricketers Pub) first. We met Carlos on the first night and he was brilliant, helpful and funny. Also at the Cricketers is the best barman in the world – Garith. Thanks for creating the Phoenix! Obviously Latoysa and Darlene stood out for us and we miss them already.

My advice to you would be to go with a positive attitude. You definitely get back what you put in. A little respect and a friendly attitude go a long way. We will definitely be returning guests next year.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
1 of 5 stars Reviewed December 27, 2012

Disappointed from start to finish! Room quality, food quality, staff experience. So bad we stayed at another hotel while we were paying for Sandals room. Honeymoon was ruined! Thanks Sandals! We have been to 3 different credits for between $7200- $8300. We kept thinking it can't be this bad again. But they just keep on handing out credit's. wish we had of stopped after Nassau, Ochoa Rios was worse, Negril had no A/C for the most expensive block of rooms for the whole week we were there. Finally just let $7500 credit expire. Sandals has run it's coarse there is much better value for the dollar.

  • Stayed October 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, DC
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed December 26, 2012

We stayed 12/19-12/23 for a pre-Christmas getaway. Highlights? We stayed in the Balmoral Tower in Room 620, which had a great view of the ocean. We used the small balcony. The food at Baccarat was our favorite meal, and we regretted that we only ate there once. The lamb and lobster were both delicious, and our server was first-rate. We also had a fun, almost private wine tasting with Oswald; he offered a great tasting lesson and he was very friendly and knowledgeable. We loved the piano bar and spent every night there. Each night was a different mix of guests, from older to younger couples. The pianist, Leo, was awesome. So funny and he posed for pictures with us. The bartenders in the piano bar room were also very good. The dinner for returning guests was also very nice, and the free bottle of rum was a bonus. The rooms were kept clean and tidy. We also enjoyed our breakfast buffets, though the one morning we ate at Baccarat service was very slow.

Criticisms? It was our third Sandals and we weren't upgraded, despite having stayed there previously and knowing that the hotel was not full. There was limited restaurant availability due to the weather one evening and the hotel not being full. We waited nearly an hour to get into Crystal Room, and the service/food reflected the fact that the restaurant was over-capacity. At times, activities and restaurants were listed on our handout that in fact never took place or were closed. The staff wasn't fully in the loop, and at times, a few of the pool bartenders were not very friendly. However, one of the chefs at the pizza place found and kept a misplaced bag for us, so we were very grateful for that. We also were dispatched to the airport ridiculously early--we had 2.5 hours to kill before we boarded our flight.

Overall, we enjoyed our stay. We enjoyed swimming, kayaking, playing pool, snorkeling, and the TX Hold 'Em game. And I'll also emphasize we really enjoyed Leo and the piano bar--definitely spend one night there!

Room Tip: Balmoral tower. A balcony is nice to leave out wet swimsuits and towels.
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Belfast, Northern Ireland
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14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed December 26, 2012

Stayed here at the end of November with my wife and can honestly say this was one of the best holiday hotels I have ever been in.

The service, rooms, food, pools, beach, offshore island are all superb, but nothing compares to the amazing staff. They are truly brilliant. Special kudos to Merlin in the English Pub who made sure my glass was never empty.

Would I go back.....you bet I would!

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed December 26, 2012

This place is very tired and depressing …rooms are similar to Hampton Inn Motel nothing special. We booked Andros Luxury Oceanview…but did not see any luxury, we were ready leave next morning but They have a policy no matter what is your concern you only receive a credit to stay in another sandals, and have to use it in 12 months. They won’t refund your money…Why would we make another mistake going back to Sandals?

we talked to other 2 couples at the resort they were having same concerns...Whole resort and their facilities are extremely misrepresented on their websites and brochures. 10 restaurants!!!! There are only 4… Royal Café, cricketer’s pub and Pizzeria are snack bars (they are counting as restaurants) serves junk food. Gordon’s on Pier is close most of the time & it’s for only guests who have butler service... same food served at different places..the restaurants are almost NEVER open. Many of them you have make reservations, no matter which restaurant you eat its all same, buffet at spices is similar to some kind of cafeteria…it's all coming out of the same kitchen.
In this ‘all inclusive resort” there is no room service at all.…In room they have just small fridge filled with couple of Pepsi and sprite (they called mini bar)
Very poor customer service. You have to wait 30-45 minutes every time you order something in any restaurants..staff Often touch food with their hands. 5 star Resort is a joke….
Internet is not free in this “all Inclusive resort”…you have to pay $14 a day or $42 a week.

Private Offshore Island, again website and brochure makes you believe that whole island is owned by sandals but only small portion of it and there is nothing to do there…everything was closed during our stay.

Compare to other luxury resorts we have stayed (dreams, secrets, excellence) this was a nothing!!..don’t waste you money and time!! NEVER EVER TO SANDALS AGAIN…

Room Tip: There are no good rooms at all
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  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sandals Royal Bahamian Spa Resort & Offshore Island

Address: West Bay Street, Cable Beach, Nassau 13005, New Providence Island
Phone Number:
Location: Caribbean > Bahamas > New Providence Island > Nassau
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Top resorts Hotel in Nassau
#1 On the Beach Hotel in Nassau
#1 Luxury Hotel in Nassau
#2 Family Hotel in Nassau
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Sandals Royal Bahamian Spa Resort & Offshore Island 5*
Number of rooms: 404
Official Description (provided by the hotel):
•New, extra comfortable, ultra luxurious Day Beds added poolside on Sandals Cay •Sandals Cay now has Zen Spa and Fire Pits.-----•Butler Service, 24-Hour Room Service, and Rolls Royce or Mercedes Transfers for select suite categories. •Over 10,000 sq. ft. of the Island’s most impressive Freshwater Pools•Sandals Cay – Nassau’s only resort with Private Offshore Island & Restaurant.•Ten Dining Options featuring an array of cuisine from French to Bahamian. •Minutes away from excellent duty free shopping in Downtown Nassau on Bay Street and world class gambling on Paradise Island.•Weekly Late night decadent Chocolate Buffet offering specialty coffee •Voted Sandals Resorts “World’s Leading All-Inclusive Company” 16 years in a row. •Voted Sandals Resorts “Caribbean’s Leading Hotel Brand” 18 years in a row. •Voted Sandals Royal Bahamian “Bahamas’ Leading Spa Resort”. ... more   less 
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Also Known As:
Sandals Royal Bahamian Spa Resort & Offshore Island Hotel Nassau
Sandals Royal Bahamian Spa Resort And Offshore Island
Sandals Bahamas
Sandals Royal Bahamian Cable Beach
Sandals Bahamian
Sandal Resort Bahamas
Sandal Royal Bahamian
Sandals Royal Bahamian Spa Resort & Offshore Island Bahamas/Nassau

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