We stayed 12/19-12/23 for a pre-Christmas getaway. Highlights? We stayed in the Balmoral Tower in Room 620, which had a great view of the ocean. We used the small balcony. The food at Baccarat was our favorite meal, and we regretted that we only ate there once. The lamb and lobster were both delicious, and our server was first-rate. We also had a fun, almost private wine tasting with Oswald; he offered a great tasting lesson and he was very friendly and knowledgeable. We loved the piano bar and spent every night there. Each night was a different mix of guests, from older to younger couples. The pianist, Leo, was awesome. So funny and he posed for pictures with us. The bartenders in the piano bar room were also very good. The dinner for returning guests was also very nice, and the free bottle of rum was a bonus. The rooms were kept clean and tidy. We also enjoyed our breakfast buffets, though the one morning we ate at Baccarat service was very slow.

Criticisms? It was our third Sandals and we weren't upgraded, despite having stayed there previously and knowing that the hotel was not full. There was limited restaurant availability due to the weather one evening and the hotel not being full. We waited nearly an hour to get into Crystal Room, and the service/food reflected the fact that the restaurant was over-capacity. At times, activities and restaurants were listed on our handout that in fact never took place or were closed. The staff wasn't fully in the loop, and at times, a few of the pool bartenders were not very friendly. However, one of the chefs at the pizza place found and kept a misplaced bag for us, so we were very grateful for that. We also were dispatched to the airport ridiculously early--we had 2.5 hours to kill before we boarded our flight.

Overall, we enjoyed our stay. We enjoyed swimming, kayaking, playing pool, snorkeling, and the TX Hold 'Em game. And I'll also emphasize we really enjoyed Leo and the piano bar--definitely spend one night there!

Stayed here at the end of November with my wife and can honestly say this was one of the best holiday hotels I have ever been in.

The service, rooms, food, pools, beach, offshore island are all superb, but nothing compares to the amazing staff. They are truly brilliant. Special kudos to Merlin in the English Pub who made sure my glass was never empty.

Would I go back.....you bet I would!

This place is very tired and depressing …rooms are similar to Hampton Inn Motel nothing special. We booked Andros Luxury Oceanview…but did not see any luxury, we were ready leave next morning but They have a policy no matter what is your concern you only receive a credit to stay in another sandals, and have to use it in 12 months. They won’t refund your money…Why would we make another mistake going back to Sandals?

we talked to other 2 couples at the resort they were having same concerns...Whole resort and their facilities are extremely misrepresented on their websites and brochures. 10 restaurants!!!! There are only 4… Royal Café, cricketer’s pub and Pizzeria are snack bars (they are counting as restaurants) serves junk food. Gordon’s on Pier is close most of the time & it’s for only guests who have butler service... same food served at different places..the restaurants are almost NEVER open. Many of them you have make reservations, no matter which restaurant you eat its all same, buffet at spices is similar to some kind of cafeteria…it's all coming out of the same kitchen.
In this ‘all inclusive resort” there is no room service at all.…In room they have just small fridge filled with couple of Pepsi and sprite (they called mini bar)
Very poor customer service. You have to wait 30-45 minutes every time you order something in any restaurants..staff Often touch food with their hands. 5 star Resort is a joke….
Internet is not free in this “all Inclusive resort”…you have to pay $14 a day or $42 a week.

Private Offshore Island, again website and brochure makes you believe that whole island is owned by sandals but only small portion of it and there is nothing to do there…everything was closed during our stay.

Compare to other luxury resorts we have stayed (dreams, secrets, excellence) this was a nothing!!..don’t waste you money and time!! NEVER EVER TO SANDALS AGAIN…

We were there on a day pass on Dec 21 (we were staying at the Compass Point Hotel and needed to escape airplane traffic). Everything was perfect. The service is amazing. The staff is always available to help and extremely professional.