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“10 days at the Royal Bahaminan” 4 of 5 stars
Review of Sandals Royal Bahamian Spa Resort & Offshore Island

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Sandals Royal Bahamian Spa Resort & Offshore Island
5.0 of 5 Resort (All-Inclusive)   |   West Bay Street, Cable Beach, Nassau 13005, New Providence Island   |  
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Ranked #1 of 36 Hotels in Nassau
Certificate of Excellence
Brighton
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“10 days at the Royal Bahaminan”
4 of 5 stars Reviewed November 18, 2012

Like many others this is a mixed review.

Lets start with the positive reviews.....

We had paid for for the Butler service at the Royal Village. We were picked up from the airport in a vintage Rolls Royce and the driver was extremely knowledgeable about the Island, especially James Bond!

When we arrived we were offered an upgrade to the Windsor Building with a terrace overlooking the entertainment pool. However, this was our 'WeddingMoon' and we wanted a quiet relaxing holiday and so declined and went along with our original choice in the royal village area. We were pleased we did as we had a small pool right outside our suite and were mostly alone everyday there.

Our Butler team, Reynard, Corey and Diana were fantastic unlike a previous reviewers opinion on theirs. Although it isnt a 'personal' service, whenever we wanted or needed anything it was brought for us. maybe not in seconds but as the 'Bahaminan' way within half an hour. Every morning not only were our seats reserved with towels and 'towel art' we had a cooler brought to us with beers, sodas and water which was topped up throughout the day, we were also bought snacks, nachos, cheese and crackers and fruit and a plate left in the room for the evening along with a bubble and rose bud bath (twice!!) and amazing towel art every night.

We had asked for several premium brands of spirits in our room which we got!

The Buitlers organised the entire 10 days reservations and we did change these around and asked for different times, all of this was done.

We did not use the Butlers for our every whim although we did see one chap being run ragged by a group of visitors on the beach fetching drinks every few minutes!

The food in all the restaurants was excellent with the exception of Gordons ( which had been reloated to the Royal Cafe due to Hurricane damage). We asked for a table at 9.30 and we were the only guests in there. Baccarat was definatly the best restuarant also for breakfast which was a welcome change from the mainly chaoitic service in Spices! The Crystal Room runs a close second and the Alaskan Spider Crab legs are just simply amazing!

We got married on our third day at the Resort and chose the Garden Gazebo which was more private ( and less windy) than the beach locations. We opted for the Beautiful Beginnings which was free and it was fantastic, there was no need to upgrade as everything was perfect. Our photograher, Kamone was brilliant and athough we did not purchase a pre-paid package and just chose a few of the hundreds she had taken we were not given any hard sell at all to buy more. Overall, we would not have changed a thing about that day.

The Firepits are a great place to be sociable in the evenings, we met lots of people and every evening was different. However there is not much to do at night, does everyone go to bed early? one evening we were alone in the Cricketers at 11pm!!

The gym is excellent with fantastic views from the treadmills to the island. The equipment is modern with lots of machines, free weights etc, it was never busy when we went there, this may have something to do with how early we got there!

The Cricketers pub does decent snacks and the service is really good even when busy. You should really consider putting on a Traditional English Sunday Roast there it would give the pub a more traditional English feel!

On our last day we asked the Butler to arrange a late checkout which we got for no extra cost. We had a private transfer to the airport in a new 4 x 4 and surprisingly got upgraded to the First Class Lounge on arrival (I dont think this had anything to do with Sandals as we flew Premier Economy both ways).

The not so positive reviews of the Resort......It was smaller than we thought it would be (however this could also be a positive thing too), the Piano Bar does smell strangely and there was a definate whiff of sewage on the beach depending on the wind direction! The Resort really does need an update to make you feel you are in a 5* resort and not one that was 5* years ago.

Spices for breakfast was always chaotic. The buffet was limited and pot luck! Somedays there were no glasses for the juice or spoons for cereals. When asking for tea be prepared not to get it even when asking several times and when it does arrive you get a large pot of hot water and one teabag! Baccarat is a better option and less busy. Lunchtime is better at Spices with more choice of food and more attentive waiters with drinks. We tried the Pizzaria and the Royal Cafe for burgers but neither were that great (unless you like to eat fast food).

The rooms in the Royal Village need some overhauling as they were dated.The accommodation (especially the bathrooms) could do with being a lot bigger, however, it would be difficult to do this without either losing some of the smaller rooms or adding onto the buildings. We have been to other resorts in the Caribbean (not Sandals) and these had better standard accommodation.

There is not enough attention to detail, the little things that we all appreciate. The mini bar was topped up every day but after the first bottle of bubby was drunk this was not replaced, neither was the wine. The toiletries in the bathroom were not topped up at all, I left a note for the maid on 2 days to ask for more which we got but we were left with no shampoo for the last 2 days of our holidat despite asking the evening maid who said she would have to go and get some. A few days we did not get enough towels and resorted in using the pool towels.

We did go to the 'Back Soon' desk as we were tempted by the 65% discount. We would have definatly booked another holiday with Sandals if we had been 'wowed' by this vacation. However, like other reviewers we have been to 5* hotels in the Middle and Far East and the service at Sandals is not up to what we would consider to be 5* especially for the prices that Sandals charge.

However, overall we had a lovely time but we are unlikely to return. :(

Room Tip: The Royal Village is quiter and the gardens are lovely. You feel you are in a completely different R...
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Wilmington, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 17, 2012

We went to Sandals for our 20th anniversary and had a great time! For the most part the staff and service were excellent! The food was very good. The rooms were clean and spacious. At the end of our stay Hurrican Sandy hit the island and the staff was extremely accomodating, making us fell safe and secure. Plan on visiting Sandals Emerald Bay next!

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chino
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed November 15, 2012

We went to Sandals to renew our vow's for our 25th anniversary and it could not have been any any better. This resort was amazing, the staff went above and beyond to help you with whatever you needed. Our breakfast was delivered to our room every morning on time. The room was immaculate, the grounds were also immaculate, we were there the week after the hurricane and the crew was busy bringing it up to par. We made restaurant reservations as soon as we arrived and had no issues. We ate at the Crystal Room twice the second time they were calling my husband Mr. M, just goes to show how they get to know you, the second time we had a party of six and they were so accommodating. The pizza was soooo good we had it almost every day. We made amazing resort friends especially at the Piano Bar, our favorite bartender, we did not even have to ask for drinks as soon as he saw us they were right there waiting. I could go on forever about this resort, but I will just sum it up as: It was the best experience we have had, the staff is so friendly and could not do enough, the food was great. We can't wait to go back.

Room Tip: Our room was perfect, it was on the 4th floor in the Windsor Bldg. we had a view of the beach and po...
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Halifax
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed November 13, 2012

After all the hype about the great Sandals service, my wife and I, along with another couple decided to take the plunge and spend LOTS of money to visist this resort. Although the food was excellent the staff and service were a complete disappointment! For the amount they charge we thought we would be catered to, unfortunately this did not happen. From no hot water in the mornings, to overflowing toilets that took 6 hours to fix, and room doors that wouldnt lock, this resort left me wondering what all the fuss is about. If you are trying to decide between this resort and a cruise - choose the cruise as this industry knows how to look after all it's guests, not just the ones with Butler service!

First and last time Sandals customer.

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed November 12, 2012

We checked in the day after Hurricane Sandy. The hotel was understandably effected in anegative manner. The staff were awesome. Our room was great. We did check out after one day and moved to the Cove at Atlantis. The food at Sandals was very good.

Stayed October 2012, traveled as a couple
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Cassie C, Sandals & Beaches Review Coordinator at Sandals Royal Bahamian Spa Resort & Offshore Island, responded to this review, November 19, 2012
Thank you for your review. After a hurricane or any tropical storm we always try to get all repairs and cleaning completed as quickly and as efficiently as possible to ensure that our guests are not too affected during their stay. Unfortunately, it seems we were not quite up to par during your stay and for that we apologize. Even though you only spent a day with us, we're still glad you were able to enjoy your stay in The Bahamas. We do hope that you visit us again and afford us the opportunity to impress you with our luxurious accommodations, delicious dining and friendly staff.

Happy Travels!


Sincerely,
Cassie C.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami Beach, Florida
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 stars Reviewed November 12, 2012

Somehow, this place manages to clean up really well for promos and pictures. I will forever cringe when I see that Sandals commercial come on TV...

The best way to describe this place is tired. It looks like it may have once been a nice hotel, but now it just looks forgotten and depressing.

The food is horrible.... and no matter which restaurant you eat, whether it be the Italian or Japanese, the food seems like it's all coming out of the same kitchen and just re-purposed to fit the theme of the restaurant. And, the food was not fresh. Forget fresh fruit, fresh fish, or fresh anything... it all tastes like the frozen bulk food you would buy at Costco, then slathered in grease.

And I can't understand the reservation system. We had to haggle with the hostess at the Japanese restaurant, Kimonos, for a half an hour for a reservation only to find half of the restaurant completely empty for the entire time we were seated for our meal. I don't get it.

The staff is nice enough, but for some reason I felt like a constant bother to them just for being there. I felt bad every time I asked for something, even if it was as simple as a glass of water.

The biggest highlight for me at the hotel was the fire pits by the beach that turned on in the evening.

I've never spent so much money for a hotel stay only to count the minutes til departure. I don't think at the rate they charge per night that it's too much to ask to have decent food and a clean, nice looking hotel. This will probably be my last stay at an all inclusive because the cost just does not make sense for meals and drinks per day.

  • Stayed November 2012, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cassie C, Sandals & Beaches Review Coordinator at Sandals Royal Bahamian Spa Resort & Offshore Island, responded to this review, November 13, 2012
We regret to hear that your stay was not as expected. We strive to uphold the highest standards of service and quality. We have many guests that boast of our luxurious inclusions, water sports, fine dining, accommodations and quality of staff but as hoteliers we realize that there is always room for improvement and your feedback is appreciated.

Regarding your concerns about the food and dining options, it is surprising to note that some of the food served was not to your expectations. This aspect of our operation is usually considered exceptional and very often received compliments from our guests. We are therefore sorry if you were not similarly impressed. We always encourage our guests to express their concerns while on property so that we can make adjustments to ensure that you they enjoy the remainder of their stay. Our chefs, especially, are always eager to please even the most discerning palate.

Thank you once again for your review.


Sincerely,
Cassie C.
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Olathe, KS
Level Contributor
67 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed November 11, 2012

My wife and I greatly enjoyed this all-inclusive resort for our honeymoon. The restaurants, bars, amenities and activities were excellent. Looking forward to going back someday. I would not upgrade rooms though as we were rarely in the room and could spend the difference on excursions.

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sandals Royal Bahamian Spa Resort & Offshore Island

Address: West Bay Street, Cable Beach, Nassau 13005, New Providence Island
Phone Number:
Location: Caribbean > Bahamas > New Providence Island > Nassau
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 On the Beach Hotel in Nassau
#1 Luxury Hotel in Nassau
#1 Top resorts Hotel in Nassau
#2 Family Hotel in Nassau
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Sandals Royal Bahamian Spa Resort & Offshore Island 5*
Number of rooms: 404
Official Description (provided by the hotel):
•New, extra comfortable, ultra luxurious Day Beds added poolside on Sandals Cay •Sandals Cay now has Zen Spa and Fire Pits.-----•Butler Service, 24-Hour Room Service, and Rolls Royce or Mercedes Transfers for select suite categories. •Over 10,000 sq. ft. of the Island’s most impressive Freshwater Pools•Sandals Cay – Nassau’s only resort with Private Offshore Island & Restaurant.•Ten Dining Options featuring an array of cuisine from French to Bahamian. •Minutes away from excellent duty free shopping in Downtown Nassau on Bay Street and world class gambling on Paradise Island.•Weekly Late night decadent Chocolate Buffet offering specialty coffee •Voted Sandals Resorts “World’s Leading All-Inclusive Company” 16 years in a row. •Voted Sandals Resorts “Caribbean’s Leading Hotel Brand” 18 years in a row. •Voted Sandals Royal Bahamian “Bahamas’ Leading Spa Resort”. ... more   less 
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Also Known As:
Sandals Royal Bahamian Spa Resort And Offshore Island
Sandals Royal Bahamian Spa Resort & Offshore Island Hotel Nassau
Sandals Bahamas
Sandals Royal Bahamian Cable Beach
Sandals Bahamian
Sandal Royal Bahamian
Sandal Resort Bahamas
Sandals Royal Bahamian Spa Resort & Offshore Island Bahamas/Nassau

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