We went to Sandals to renew our vow's for our 25th anniversary and it could not have been any any better. This resort was amazing, the staff went above and beyond to help you with whatever you needed. Our breakfast was delivered to our room every morning on time. The room was immaculate, the grounds were also immaculate, we were there the week after the hurricane and the crew was busy bringing it up to par. We made restaurant reservations as soon as we arrived and had no issues. We ate at the Crystal Room twice the second time they were calling my husband Mr. M, just goes to show how they get to know you, the second time we had a party of six and they were so accommodating. The pizza was soooo good we had it almost every day. We made amazing resort friends especially at the Piano Bar, our favorite bartender, we did not even have to ask for drinks as soon as he saw us they were right there waiting. I could go on forever about this resort, but I will just sum it up as: It was the best experience we have had, the staff is so friendly and could not do enough, the food was great. We can't wait to go back.

After all the hype about the great Sandals service, my wife and I, along with another couple decided to take the plunge and spend LOTS of money to visist this resort. Although the food was excellent the staff and service were a complete disappointment! For the amount they charge we thought we would be catered to, unfortunately this did not happen. From no hot water in the mornings, to overflowing toilets that took 6 hours to fix, and room doors that wouldnt lock, this resort left me wondering what all the fuss is about. If you are trying to decide between this resort and a cruise - choose the cruise as this industry knows how to look after all it's guests, not just the ones with Butler service!

First and last time Sandals customer.

We checked in the day after Hurricane Sandy. The hotel was understandably effected in anegative manner. The staff were awesome. Our room was great. We did check out after one day and moved to the Cove at Atlantis. The food at Sandals was very good.

Somehow, this place manages to clean up really well for promos and pictures. I will forever cringe when I see that Sandals commercial come on TV...

The best way to describe this place is tired. It looks like it may have once been a nice hotel, but now it just looks forgotten and depressing.

The food is horrible.... and no matter which restaurant you eat, whether it be the Italian or Japanese, the food seems like it's all coming out of the same kitchen and just re-purposed to fit the theme of the restaurant. And, the food was not fresh. Forget fresh fruit, fresh fish, or fresh anything... it all tastes like the frozen bulk food you would buy at Costco, then slathered in grease.

And I can't understand the reservation system. We had to haggle with the hostess at the Japanese restaurant, Kimonos, for a half an hour for a reservation only to find half of the restaurant completely empty for the entire time we were seated for our meal. I don't get it.

The staff is nice enough, but for some reason I felt like a constant bother to them just for being there. I felt bad every time I asked for something, even if it was as simple as a glass of water.

The biggest highlight for me at the hotel was the fire pits by the beach that turned on in the evening.

I've never spent so much money for a hotel stay only to count the minutes til departure. I don't think at the rate they charge per night that it's too much to ask to have decent food and a clean, nice looking hotel. This will probably be my last stay at an all inclusive because the cost just does not make sense for meals and drinks per day.