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“Needs TLC & better customer service” 2 of 5 stars
Review of Nassau Palm Hotel

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Nassau Palm Hotel
2.0 of 5 Hotel   |   West Bay Street | PO Box SS, Nassau 19055, New Providence Island   |  
Hotel amenities
Ranked #27 of 33 Hotels in Nassau
Halifax, Canada
Senior Contributor
38 reviews 38 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
37 helpful votes 37 helpful votes
“Needs TLC & better customer service”
2 of 5 stars Reviewed July 5, 2012

Stayed here overnight on way to San Sal. This wasn't that great - even for a budget hotel. (By Canadian standards)
Service wasn't anything to write home about! A laisse fair - don't give a darn - type attitude from the moment you walk in. Front desk couldn't find my reservation and just let me stand there and worry for 10 minutes without saying something like...."Don't worry there must be some explanation" Well anyway they checked me in and the hotel needs work. The halls to the rooms are very run-down. The room wasn't too bad - once I got in! The key didn't work so I had to go all the way back. The elevator took forever. The balcony(european) door didn't work. The view was nice. A little commercial as the traffic on the main street out front was crazy! The water had a lot of commercial shipping activity. Nassau is crowded, noisy and as the security gaurd said - Its not safe! So don't leave the hotel on your own and start walking around. Naive people will get into trouble. There seemed to be a lot of locals hanging around the outside of the hotel. Room service was terrible. I had the continental breakfast in the morning. Coffee was out of a machine and terrible. Anyway if this is the average budget hotel in Nassau - I won't be back! It seems that a lot of locals stayed at the hotel. The pool area is not great. There was the hot-tub below my room and the pool was on the other side. I would not go in either. The deck area was dirty and in desperate need of cleaning and painting. Good luck! I would rather go to Cuba - at least the service is better and the place is clean! Oh and the cabbie didn't come back for me as was scheduled. Thanks! I had to flag down another.

Room Tip: Ocean view is better
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  • Stayed March 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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351 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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English first
Oradea, Bihor, Romania
Senior Contributor
37 reviews 37 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed June 8, 2012

We stayed here 3 nights in march 2012. The room was clean, we had a great ocean view. The staff was very friendly, and the hotel is in walking distance of the city centre.
Great value for your money.

Room Tip: Ask for ocean view.
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  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Hamburg, Germany
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 24, 2012

5 nights in this hotel were a horror. The room was not only unclean, but a danger to health, the carpet and chairs were more than dirty, disgusting. The pool area caused black feet. The continental breakfast consists of coffee from a maschine, pieces of toasts, jam and cream cheese.
When checking out, the hotel did not respect the guaranteed rate ("all taxes and service charges included"), but added room tax, resort levy, maid charge and energy charge, in total $ 22 surcharge by night !

  • Stayed May 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dalals
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed May 19, 2012

If you need to stay in Nassau for the lowest price and don't mind basic accomdations then you have chosen the right hotels. Most hotels in Nassau/Paradise island average over $200 a night. This hotel costs around $90 and you get what you pay for. 2 star at best

  • Stayed May 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Brooklyn, New York
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed May 17, 2012

I was very disappointed with the lack of service by each member of the hotel staff whom I encountered. Whether it was front desk, restaurant, bartender, or even the gift shop, they were all miserable, rude & inconsiderate.
Furthermore, although breakfast was included in the overall pricing, the options were extremely limited. Even the fruits served tasted horrible: being neither succulent nor sappy.
Aside from its location, there's not alot to like about this hotel property.

  • Stayed April 2012, traveled solo
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paramaribo, Suriname
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 7, 2012

Arriving at the hotel after a internet payment through Hotelbooking, we were confronted with a mandatory extra payment of 11,-- USD a day, per person because of energy pricing
What could we do ? The hotel was already paid for and we had nowhere else to go, so an extra 66 USD per person left our pockets. Not a very good start !

Maintenance could be better ! Continental Breakfast was minimal, but enough to start the day !
We had complaints regarding the housekeeping of our room, which was settled through the management by giving us a backpayment of USD 100,--.
In general I can say that it was not horrible, but also not an experience I would like to repeat. In case of a next visit to the Bahama's, I will try another hotel, although I liked the location !!

We enjoyed Nassau in general. We walked around, rented a car and enjoyed our windowshopping and looking at high prized but beautifull jewellery and other fashion items. We would like to buy a lot, but as that was not because of NEEDING a bag, shoes or jewellery, we just looked and admired !!!
The people in town were very friendly and tourist minded. Of course we noticed the barrier between the rich and the poor, something that is not a marketing instrument for the island !
If you go there, you should visit Atlanta: that is a must !! No Bahama tour without Atlanta !!!

O, and something we did not expect is the relatively COLD wind during the evening. We definitely needed a coat !
Can you imaging needing a coat on the Bahama's ?

  • Stayed April 2012, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 2, 2012

A expensive hotel, bada maintained, terrible food, and the worst, they stole my money!! I ´was supossed to stay 8 days, I just stayed 2 nights, I hace paid all my reservation through internet and they didn´t refund me anytihing... Be warned!! Never make a Internet reservation in this HOTEL!! If you do, be careful, they charge you additional money for each night you stay..they called Service charge !! It´s not a tax it´s just a a rob!!

  • Stayed April 2012, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Nassau Palm Hotel

Address: West Bay Street | PO Box SS, Nassau 19055, New Providence Island
Location: Caribbean > Bahamas > New Providence Island > Nassau
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Swimming Pool Wheelchair access
Hotel Style:
#15 On the Beach Hotel in Nassau
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Nassau Palm Hotel 2*
Number of rooms: 181
Official Description (provided by the hotel):
Come experience Nassau at its best. Enjoy lovely views of clear turquoise water, stroll to exciting nearby local attractions, all with a free Continental breakfast daily! Experience all Nassau has to offer without breaking the bank. It's all right here when you stay at the Nassau Palm Hotel. The hotel places you in the heart of this tropical island. Take in the sights of the capital city's historic downtown area. Ferry over to Paradise Island's famous casino. Take day trips to remote beaches for spectacular snorkeling adventures. The possibilities are endless – as are the vacation savings of the hotels comfortable accommodations. Located only ten short miles from Nassau International Airport (NAS), ideally located on West Bay Street, overlooking Nassau Harbor across from popular Junkanoo Beach and a short walk to Nassau's authentic Straw Market and duty-free shopping. Just a half mile from downtown Nassau's business and financial centers and minutes from the Port of Nassau and beautiful Paradise Island. ... more   less 
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Also Known As:
Nassau Palm Resort
Nassau Palm Hotel Bahamas

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