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“Relaxing in the Caribbean” 4 of 5 stars
Review of British Colonial Hilton Nassau

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British Colonial Hilton Nassau
4.0 of 5 Resort   |   One Bay Street, Nassau, New Providence Island   |  
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$159 (USD)
Ranked #7 of 33 Hotels in Nassau
Oxford, United Kingdom
Top Contributor
54 reviews 54 reviews
31 hotel reviews
Reviews in 40 cities Reviews in 40 cities
27 helpful votes 27 helpful votes
“Relaxing in the Caribbean”
4 of 5 stars Reviewed December 7, 2012

The hotel was nice and the staff was friendly and helpful. Lots of colonial character. We stayed in a executive level room which was well appointed but not overly large. Remember that 5 stars in Nassau doesn't = 5 stars in the US. Before booking people should realize that this hotel is located downtown in a country that is poor. There are many benefits to staying in downtown Nassau. During the day the town is lively with many places to eat and shop. At night it we felt it was safe but there was an element of doubt but we were fine. Hotel has taxis right outside the front entrance. I recommend going to the fish fry for dinner (One entree is enough for 2 people, it will save you money). The private beach was great except when too many cruise ship people had day passes to use the beach and hotel facilities. Hilton take care about this please !

The restaurant/bar located by the pool area was terrible quality and damned expensive. Better food and service is available outside down town and is just a short walk.

We used the Exec Lounge in the evening for the snacks and drinks and the view is lovely over the harbour. Watch the Cruise Ships sail in and out with a beer or G&T.

We only really ate breakfast in the hotel and that was really nice.

All in all a nice hotel.

Room Tip: High floor Room facing the harbour...great views and watch the cruise ships
See more room tips
  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanasco C, Manager at British Colonial Hilton Nassau, responded to this review, December 11, 2012
Dear Guest,

Thank you for the valuable feedback pertaining to your recent stay at the British Colonial Hilton Nassau.

I am delighted that you enjoyed our facilities including the Executive Lounge, as well as the magnificent views and Colonial character. As hoteliers we realize that there is always room for improvement and feedback is crucial in this process. Therefore, your comment about the pool restaurant and bar has been passed on to the relevant department for immediate evaluation and action as needed.

Furthermore, I am truly pleased to read such positive feedback about the excellent customer service that our staff provided and that you had an overall enjoyable stay with us.

Thanks for your comments about your recent stay with us and we look forward to your return!

Best Regards,
Shanasco Campbell
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (356)
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English first
Seattle, Washington
Contributor
18 reviews 18 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed December 6, 2012

Hotel is well located for both business and pleasure. I had a suite on top floor with great view and rooftop access. The property is excellent with well appointed bar and dining. The workout facilities are good. It is centrally located to the banks and fine dining. Great hotel, good service and location. In room dining was very good as well.

  • Stayed February 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanasco C, Manager at British Colonial Hilton Nassau, responded to this review, December 11, 2012
Dear Guest,

Thank you very much for taking the time to write a review about your stay with us at the British Colonial Hilton Nassau.

I am extremely glad to learn that you were completely satisfied with your stay.

We are truly glad that we met your expectations thanks to our well appointed bar and dining, our workout facilities, our in-room dining and our great location.

Your recommendation is very valuable to us and we look forward to more opportunities to show you our hospitality!

Best Regards,
Shanasco Campbell
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charleston, West Virginia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed December 5, 2012

We visited this hotel on November 27 as cruise passengers with a day pass. It was absolutely beautiful! They maintained their facility and beach very well. There are plenty of loungers, couches, and beds in the yard, around the pool and on the beach so it's easy to find a place to spend your day. We spent our day on one of the two bed hut type areas on the beach. The service was top notch and Laron was funny and always there when we needed him. My husband ordered a drink and with the other things he was taking care of, Laron forgot to bring it for almost 45 min to an hour so he took care of us. This was the only semi bad thing that happened through the whole day, but he quickly rectified the situation so we have nothing, but positive things to say about it. I highly recommend staying at or visiting the property with a day pass if you're in Nassau and want a quiet, peaceful day in the sun. We are definitely coming back in the future and are even looking at a land based vacation at the hotel!

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanasco C, Manager at British Colonial Hilton Nassau, responded to this review, December 11, 2012
Dear Guest,

Thank you for the valuable feedback pertaining to your recent stay at the British Colonial Hilton Nassau.

I am delighted that you enjoyed our facilities including the pool and beach with the comfortable day beds and cabanas.

Furthermore, I am truly pleased to read such positive feedback about the excellent customer service that our staff provided. I also want to express regret again for the delay in getting your drinks and Laron sends his regards.

Thank you for your recommendation and we look forward to your return!

Best Regards,
Shanasco Campbell
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oklahoma City, Oklahoma
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 3, 2012

The hotel was nice and the staff was excellent. The staff was always willing to help answer any questions. My wife and I stayed in a executive level suite. Just remember that 5 stars in Nassau doesn't = 5 stars in the US. Before booking people should realize that this hotel is located downtown in a country that is poor. There are many benefits to staying in downtown Nassau. During the day the town is lively with many places to eat and shop. At night it gets sketchy but the hotel has taxis right outside the front entrance. I recommend going to the fish fry for dinner (One entree is enough for 2 people, it will save you money). The private beach was great. The restaurant/bar located by the pool area was good too (best strawberry daiquiri in town).

Stayed September 2012, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanasco C, Manager at British Colonial Hilton Nassau, responded to this review, December 11, 2012
Dear Guest,

Thank you very much for taking the time to write a review about your stay with us at the British Colonial Hilton Nassau.

I am extremely glad to learn that you were completely satisfied with your stay.

We are truly glad that we met your expectations thanks to our great team members, our private beach and our wonderful strawberry daiquiris.

Your recommendation is very valuable and we look forward to more opportunities to show you our hospitality!

Best Regards,
Shanasco Campbell
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 2, 2012

We were looking for a sunny, relaxed beach location without the NY Metro tourist crowd or the all inclusive rat race/beautiful people scene. This was perfect for us. Very relaxed with a nice view, small but private beach and friendly staff. We opted for the Executive Lounge package which was great- good food and drink and very nice view of the cruise ships coming and going. We had a wonderful room on the sixth floor (courtesy of Patrice at the front desk who was excellent) with fabulous views and a extremely helpful housekeeping staff (Donna was so friendly and welcoming). The beach staff was very accommodating and we enjoyed visiting with them. Negatives were a lackluster wait staff at the pool restaurant with very high prices, day tourists from the cruise ships on "our" beach. Overall, a very good stay without a lot of effort on our part, although a little spendy.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanasco C, Manager at British Colonial Hilton Nassau, responded to this review, December 11, 2012
Dear Guest,

Thank you for writing a review about your recent stay at the British Colonial Hilton Nassau.

Just wanted to thank you for your recent stay here at our hotel! I am so glad that you had an enjoyable stay.

I am truly pleased to read such positive feedback about the excellent customer service that our staff provided and I will let Patrice and Donna know that they helped you have a great stay with us.

We look forward to seeing you soon.

Best Regards,
Shanasco Campbell
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed December 1, 2012

It has the central location and spacious old world charm. And definitely not as overrun with a touristy feel like Atlantis on Paradise Island. On my second business trip to Nassau, I was certainly aware of the resort surcharges, energy charge and maid gratuity that are automatically added to your bill at the Hilton. Plus there is a sign on the check in counter, in case you missed it if you booked online.
So if you're not keen on those charges (some of which I understand come with most hotels in Nassau) it's your choice not to book there.
Likewise with the cruise ships that dock and leave most mornings. That happens in lots of places in the Caribbean.
Definite plusses - the willingness of the staff (Lavardo at the front desk who is an absolute gem; Solomon at the front entrance who's a fountain of knowledge; and the friendly housekeeping ladies who got engineering to adjust the fridge temperature - take a bow!) They are all willing to put things right if you aren't quite satisfied.
Suggestions for the future :- a better appointed business centre (as it's commonplace to need to print one's boarding pass online), Allowing the tub to run hot water freely, and a manicurist for the busy traveller who needs a quick fix on site (not at the place around the corner) would also be great additions.
The moral of the story? You get pretty much what you pay for with this Nassau Hilton, and if you're not satisfied, speak up. Someone will surely listen. I'll be back if business allows.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanasco C, Manager at British Colonial Hilton Nassau, responded to this review, December 4, 2012
Dear Guest,

Thank you for the valuable feedback pertaining to your recent stay at the British Colonial Hilton Nassau.

I am truly pleased to read such positive feedback about the excellent customer service that our staff provided and I will let Lavardo and Solomon know that they helped you have a great stay with us. I have passed on the comments about the business center to our Property Director for follow up.

Thank you for your recommendation and we look forward to your return!

Best Regards,
Shanasco Campbell
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
shelbyville
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed November 28, 2012

Our room felt like a hospital room. Cold white marble tile floors, pale vanilla walls and draperies. White bedding. 1950s dark wooden furniture. The bed was comfortable and the bath and toilettries ok. The scene at the breakfast buffet was unappetizing by the time you wended your way thru a crowd of folks off the cruise ships. The food was generally ill prepared. The eggs appeared to be powdered and the bacon half cooked. The staff did their best but we don't expect to return.

Stayed November 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanasco C, Manager at British Colonial Hilton Nassau, responded to this review, November 29, 2012
Dear Guest,

Thank you for taking the time to write a review of our property.

Your feedback is quite important to us.

The design of our rooms has been the highlight of the many stays of many reviewers. We are surprised and disappointed to read of your comments. I have also informed the Executive Chef and our Food and Beverage Director about your experience in our dining facility.

I am glad that the bed was comfortable and the bath and toiletries were good. Furthermore, I am truly pleased to read positive feedback about the customer service that our staff provided.

Thank you once again and we hope that you will return. If it convenient for you, please contact me directly to share the details that led to your assessment as we are eager to correct any outstanding issue that we are unaware of.

Best Regards,
Shanasco Campbell
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about British Colonial Hilton Nassau

Address: One Bay Street, Nassau, New Providence Island
Phone Number:
Location: Caribbean > Bahamas > New Providence Island > Nassau
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Nassau
#3 Luxury Hotel in Nassau
#4 Top resorts Hotel in Nassau
#7 On the Beach Hotel in Nassau
Price Range (Based on Average Rates): $$
Hotel Class:4 star — British Colonial Hilton Nassau 4*
Number of rooms: 288
Official Description (provided by the hotel):
Situated on downtown Nassau’s only private beach and the site of Old Fort Nassau, the British Colonial Hilton in the Bahamas has undergone a multi-million renovation throughout all areas of the hotel, and offers a taste of the island’s rich history, along with some of the most modern amenities for both business and vacation travelers. What’s more the hotel is only 25 minutes from Nassau (Lynden Pindling International) Airport. The hotel is a true Bahamian experience with a marble-tiled lobby and is studded with palm trees under a skylight ceiling. There are 288 luxuriously appointed guest rooms with harbor or island views. All rooms are furnished with tasteful decor, complemented by separate shower and bathtub. One-bedroom suites offer a separate living area with sofa bed, and Executive accommodations are also available along with the Executive Lounge, where attentive hotel staff assures that every need and whim will be met during your stay. Recreational activities are convenient and varied for leisure and business travelers alike. A 300-ft long private white sand beach is furnished with lounge chairs and thatched sunshades overlooking the harbor offering a peaceful and secluded access for an ocean swim or a day in the sun. Use of kayaks and snorkeling gear on the beach is complimentary. Bordered on one side by a tropical garden, the hotel's freshwater pool offers harbor views and has an expansive sundeck with lounge chairs and umbrellas. Both the sundeck and beach offer views of cruise ships moored nearby, and of the western tip of Paradise Island, 300 yards offshore. Guests can snooze in hammocks on the lawn adjacent to the pool. The property can also organize trips out reef snorkeling island exploring, boating, golf, tennis and scuba diving. For dining options, Aqua is a fun, casual restaurant serving international favorites with a Caribbean flair, or guests can meet up for cocktails at the Bullion Bar. The new Bullion Bar is the 'place to be seen' for happy hour with great drink specials and tasty snacks. ... more   less 
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Also Known As:
British Colonial Hilton Nassau Hotel Nassau
Hilton Hotel Nassau
Hilton Nassau
Nassau Hilton
British Colonial Hilton Nassau Bahamas

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