The only thing I can say was good about this hotel was the room and the view. That was it, the room was big and bed was nice, and we could see the ocean. But that is where it ended. The Staff, except for a select few, were rude beyond measure. If you tried to double check something, such as your check out time, they will just give you attitude back or say, "Were you not listening to me mon!" Which is exactly what I was told to the very word. They will charge you for everything that comes your way. Lets say you want to get something from the little so called mini-mart, they add 15% gratuity there! Why am I tipping the person I am simply buying a soda from? Around the pools, when there was supposed to be a Life Guard, for 5 days that we were there I never once saw a life guard at anytime of the day. Given we did go out, and had somethings to do, I never saw one while we were actually at the hotel, EVER!
The maintenance on the buildings is so so. If its raining, which it did for us a few days. STAY IN YOUR ROOM! The hotel has soo many leaks, they try to put towels down to catch the water, not even buckets. And after a while you are walking in puddles through your hotel since the towels cant hold anymore.
Now I could have seen past most of this, and believe me there were a lot of small things beyond this that were adding up. I know this seems like a rant, but I rarely leave a survey like this for anything. I am generally happy and can see past most things, but the one thing that really made me so angry and mad is when we needed some help. At 4 AM my wife was having some problems with her shoulder. Its a long story but I was simply trying to get her some tylenol or advil to help relieve the pain. So I called guest services, they told me to wait till 8 AM when the mini-mart opened. I walked down to the Front Desk in hopes their emergency kit would have something. But this put me over the top. Their so-called emergency kit, was a metal box from the 50's or 60's, and had a small bottle of Hydrogen Peroxide, a small bottle of Rubbing Alcohol, a few rubber gloves, and small small bottle of stuff that you would plunge a syringe into. I AM NOT LYING. I really wish I was lying about this, but I was so mad at this point that I am going to write this review on many sites. If you really care about safety for yourself, or your family, DO NOT STAY HERE! The simple fact they have no emergency kit, and I would doubt any kind of EMT training, has made me hate this place so much, that I will never stay at a Wyndham resort ever again!
The food in this hotel is so ridiculously expensive that after seeing our bills, we have decided, and I will share this with you as well, that if we do go back to the Bahamas we are going to stay at the Sandals resort. Here is why, yes it seems more expensive by a lot, but Sandals includes your food, drinks, room service and a ton of water activities that were scarce if found at all at the Wyndham that you have to pay for. With how the prices alone of food are set, we should have booked Sandals in the first place as it cost us the same amount if not slightly more! I know this since our friends that we went down there with, stayed at Sandals cause they were getting married. That was the best part of the trip, we got into Sandals to be with them have fun, and not have to pay a dime cause they even took care of us, and we were not staying there! If you are traveling as a couple or family, stay at Sandals as the average cost of food for 2 was around $80 or more per meal. I wish I was lying on that one to, and we did not order the most expensive food. Our first meal was $92 or so, and that was for 2 glasses of wine, a salad and 1 entree. Oh and the mandatory 15% gratuity on everything they charge at the Wyndham. I would not be surprised if they charged 15% on the $1 charge they make if you have to make a LOCAL call.
One last note, The Sheraton and the Wyndham have apparently merged around the Crystal Casino, and you can use all of the facilities at the Sheraton, but guess what? They are just as incompetent as those at the Wyndham. Avoid BOTH!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.