Booked a package (flight & hotel) online and when we showed up staff said we had to pay additional resort fee which they should have been upfront about. Room smelled like urine, carpeting was moist, wouldn't upgrade to a better room without a huge fee. Casino had zero tables open and was deserted. When asked front desk where we could walk to grab dinner, they told us walking was not safe and to take a cab which were always conveniently waiting out front. Problem is, there were plenty of places within walking distance (found that out from other tourists) and the cab drivers were obviously working with the hotel charging $20 minimum even for a short ride. Ocean was warmer than the pool which was ok with me as I prefer to swim in the ocean. Local calls from the room were $2 each which was not noted anywhere. Their sister hotel next door, the Sheridan provided non motorized water activities however the space was roped off and was too small for any actual value or fun. The Sheridan did not charge a resort fee and was much cleaner and nicer by the way. We had an ocean front room with a nice view, especially of Paradise Island, where we should have stayed since that's where all the action was. Each morning we were woken up by blasting music down by the pool...very obnoxious, would much rather listen to ocean waves! At the end of the day I felt the staff robbed us, lied to us, and were not accommodating. I would never stay here or recommend this "resort" to anyone. Not that it matters, the place is being knocked down as soon as the new hotel is done being built right across the way from them.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 4, 2013
We regret to learn that we did not meet your expectations. In regards to Resort fees, all properties with the exception of the All-Inclusive properties charge Resort fees in the Bahamas. It is always disclosed on all 3rd party booking sites. These fees are mandatory and regulated by the unions and government so they are not optional. They do not, however in the majority of cases collect the fees at the time when the bookings are made and paid for. This leaves it up to the hotels to collect those fees at the time of checkout. Once again, we are sorry we caused any inconveniences to you during your visit to Nassau.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.