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Wyndham Nassau Resort & Crystal Palace Casino: Traveler Reviews

3.0 of 5
West Bay Street, Cable Beach | PO Box N-8306, Nassau 33312, New Providence Island
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Wyndham Nassau Resort & Crystal Palace Casino
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Ranked #18 of 29 hotels in Nassau
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1,568 reviews from our community

Traveler rating
    194
    443
    363
    256
    312
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Families
238
 
Couples
518
 
Solo
49
 
Business
55
 
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Date Rating
New Orleans, Louisiana
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
34 helpful votes 34 helpful votes
“Decent Value”
3 of 5 stars Reviewed December 27, 2012

I spent a week at the Crystal Palace. It is a reasonably priced hotel, but a bit dated. None the less, the location is really great and the staff was friendly. I would definitely stay there again. Just don't expect it to be a 4 star hotel. The casino was a typical casino. Takes your money. (grin) The transportation to town was great and there was lots of things to do and see at the market.

  • Stayed August 2012, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
Ask Anglwingz about Wyndham Nassau Resort & Crystal Palace Casino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WyndhamReply, Manager at Wyndham Nassau Resort & Crystal Palace Casino, responded to this review
January 4, 2013
Thank you for taking the time to write to us. We are pleased to hear that you enjoyed your stay with us. Our hotel is an 3 star property with a great ocean front location with added amenities such as restaurants, lounges, casino and our beautiful beachfront location. We do provide a great value for the Bahamas. Thank you for choosing to stay with us.
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2 reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
“Dishonest staff, added resort fee of $40/night after I had already paid.”
1 of 5 stars Reviewed December 23, 2012 via mobile

Booked a package (flight & hotel) online and when we showed up staff said we had to pay additional resort fee which they should have been upfront about. Room smelled like urine, carpeting was moist, wouldn't upgrade to a better room without a huge fee. Casino had zero tables open and was deserted. When asked front desk where we could walk to grab dinner, they told us walking was not safe and to take a cab which were always conveniently waiting out front. Problem is, there were plenty of places within walking distance (found that out from other tourists) and the cab drivers were obviously working with the hotel charging $20 minimum even for a short ride. Ocean was warmer than the pool which was ok with me as I prefer to swim in the ocean. Local calls from the room were $2 each which was not noted anywhere. Their sister hotel next door, the Sheridan provided non motorized water activities however the space was roped off and was too small for any actual value or fun. The Sheridan did not charge a resort fee and was much cleaner and nicer by the way. We had an ocean front room with a nice view, especially of Paradise Island, where we should have stayed since that's where all the action was. Each morning we were woken up by blasting music down by the pool...very obnoxious, would much rather listen to ocean waves! At the end of the day I felt the staff robbed us, lied to us, and were not accommodating. I would never stay here or recommend this "resort" to anyone. Not that it matters, the place is being knocked down as soon as the new hotel is done being built right across the way from them.

  • Stayed December 2012
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 10
Ask EmilyMRussell about Wyndham Nassau Resort & Crystal Palace Casino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WyndhamReply, Manager at Wyndham Nassau Resort & Crystal Palace Casino, responded to this review
January 4, 2013
We regret to learn that we did not meet your expectations. In regards to Resort fees, all properties with the exception of the All-Inclusive properties charge Resort fees in the Bahamas. It is always disclosed on all 3rd party booking sites. These fees are mandatory and regulated by the unions and government so they are not optional. They do not, however in the majority of cases collect the fees at the time when the bookings are made and paid for. This leaves it up to the hotels to collect those fees at the time of checkout. Once again, we are sorry we caused any inconveniences to you during your visit to Nassau.
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cabarete
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
Reviews in 11 cities Reviews in 11 cities
26 helpful votes 26 helpful votes
“I still like it”
4 of 5 stars Reviewed December 21, 2012

To quote the staff, when I asked why they are working on it when it's about to be taken down,
"Have to keep the boat afloat until the end"

The location is amazing, and the price is unbeatable for beach front nassau. All around you can see the amazing job they are doing on the Bahamar project, amazing how clean it is.

The casino is empty, but they have to also 'keep it afloat' until the new casino takes over, so as to maintain their gambling licence.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
See 3 more reviews by kiteloungerobbie for Nassau
Ask kiteloungerobbie about Wyndham Nassau Resort & Crystal Palace Casino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WyndhamReply, Manager at Wyndham Nassau Resort & Crystal Palace Casino, responded to this review
January 4, 2013
Thank you for taking the time to share your recent experience with us. We are a great value for an Ocean front resort in the Bahamas with full amenities - pool, beach,restaurants, casino and lounges. We appreciate your business over the years. Thank you again for staying with us.
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Cleveland, Ohio
Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
“not as bad as expected from the reviews”
2 of 5 stars Reviewed December 17, 2012

we stayed in the H tower. room was very clean and quiet. didn't have towels first night, but staff quick to respond. they do charge $39 per room, regardless if you use the pool or beach.Beds were very comfortable and very nice bedding. Been here many times, and they recently changed the beach, took out the boardwalk and dock area by the ocean, which think was a big mistake. Food was very expensive. You have to try the hamburgers at the "daq shak" across the street, only $6 as opposed to the $18 charged in the restaurant at the Wyndham.

Room Tip: did not use the kids activites or spa.
See more room tips
  • Stayed November 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 8
See 2 more reviews by Cookie C for Nassau
Ask Cookie C about Wyndham Nassau Resort & Crystal Palace Casino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WyndhamReply, Manager at Wyndham Nassau Resort & Crystal Palace Casino, responded to this review
January 4, 2013
Thank you for staying with us. Our rooms are very comfortable and clean with most rooms featuring great ocean views. We are pleased that you had an enjoyable stay with us. Thank you again.
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Cincinnati, OH
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
“Don't believe website”
1 of 5 stars Reviewed December 10, 2012 via mobile

Similar to other reviews - this is probably the worst hotel I've ever stayed in. Rooms are outdated and dilapidated. Had to move rooms due to safe not being attached to anything in first room. Multiple light bulbs out in second room, drawers wouldn't close, door to room very difficult to close, carpet stains, hair in tub, etc. Place is just rundown. No gambling tables open in casino. Told they wouldn't be open, so it's not that we were there at the wrong time. Of course site showns a thriving casino. Outside hot tub broken, pool water was cold (not a sole in it) and many broken tiles around the pool. The fitness center (if you can call it that) was down right scary. Only one restaurant open for dinner even though the site lists many choices.
Only reason to stay there is the price. You do get to utilize the pool and beach of the Sheraton next door. We spent our whole time there. Nice warm pool, swim up pool bar, place is taken care of.
Overall the place should be torn down. Wyndham should be ashamed that the hotel carries their name.

Stayed December 2012, traveled as a couple
Was this review helpful? Yes 13
Ask runnergirlcinci about Wyndham Nassau Resort & Crystal Palace Casino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WyndhamReply, Manager at Wyndham Nassau Resort & Crystal Palace Casino, responded to this review
December 11, 2012
We are sorry to hear about your experience while staying with us. Clearly there were a number of situations that you encountered throughut your stay that we were not reflective ot the true Wyndham Resorts hospitality, and we aplogize for the discomfort and inconsistencies experienced.
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Additional Information about Wyndham Nassau Resort & Crystal Palace Casino

Also Known As:
Wyndham Nassau Resort & Crystal Palace Hotel Nassau
Wyndham Nassau Resort & Crystal Palace Hotel
Wyndham Nassau Resort And Crystal Palace Casino
Wyndham Nassau
Wyndham Nassau Resort
Wyndham Nassau Resort Crystal Palace
Nassau Wyndham
Wyndham Nassau Resort & Crystal Palace Casino Bahamas
Address: West Bay Street, Cable Beach | PO Box N-8306, Nassau 33312, New Providence Island
Phone Number:
Region: Caribbean > Bahamas > New Providence Island > Nassau
Amenities:
Bar/Lounge Beach Business Center Casino Fitness Center Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Casino Hotels in Nassau
#8 Top resorts Hotels in Nassau
#11 On the Beach Hotels in Nassau
Price Range: $$
Hotel Class:3 star (3*)
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