My wife and I stayed one night at the Wyndham along with another couple after spending a week on Cat Island. Unfortunately we should have picked another hotel to use as our home base for a "back to normality" day to round out our trip. First the good news -- thanks to AAA we were able to book two rooms for a reasonable $75 each per night. The location, right on Cable Beach, was a huge plus and we ate lunch in the hotel which turned out to be quite good and reasonably priced (for hotel food.)
However, the negatives far outweighed the positives. For starters, there is massive construction going on next door -- the vaunted Bahamar resort which will allegedly dwarf Atlantis on nearby Paradise Island -- and while annoying, the construction itself isn't really the problem. The problem is that the construction has forced closed the quiet beach immediately behind the Wyndham and left open the much rougher one down the block by the Sheraton. It also may have had something to do with the second problem: we had no water for the entire first day we were there. The pools was extremely cold and the hot tub was only slightly less so, presumably because of the same lack of water. Upon inquiry, the front desk responded with a shrug and the answer, "unfortunately we don't know when it will be back on."
It turned out that the answer to that question was: the following morning. Good news right? Well, yes and no. Evidently the water system is somehow inversely connected to the hotel's computer networks because our newfound water pressure brought with it a drought of internet access. The wifi network (which is only available in the lobby, not in the room) was down on day two. Similar response from the front desk when asked. Well, no problem -- surely the pool and hot tub would be working then, right? Nope, still freezing.
So at this point, we're looking at no pool, no hot tub, no beach, no water, and no internet access. Ahh, but why complain when there's a casino! And there is -- but interestingly enough they close all table games on Mondays and Tuesdays. Guess which day we arrived?
Here comes the insult-to-injury part. Every time you go in the elevator to go to your room you have to pass by the "information desk." Not the front desk, that's at the front. The information desk. What information you ask? Well, they give you information on how to change your vacation plans for the rest of your life. Yes, yes, it's a timeshare booth. And they ask you about it...every...f'ing...time you get on the elevator. After being hassled about seven times and after experiencing everything that had gone wrong so far, I finally went up to them and told them, "the water doesn't work, the internet access doesn't work, the pools are cold, there are dumptrucks on the beach, and the casino is half closed. Why in the name of Triton's shiny left nut would I want to invest in this place?"
Well, it turns out they're shilling for Bahamar which, if God is good, will bring about swift demolition of the Wyndham. Because when you check out you get hit with another surprise: a $38 resort fee. What is that resort fee for? Well, I didn't know so I went to the expert on all things Wyndham, the front desk, and they told me it's for beach, pool, and other maintenance for the property. You know, all those things that didn't work while we were there. This question earned me a $25 discount for "customer satisfaction issues" or something. The odd thing is that our friends staying in the other room got a $50 discount. On top of that, despite requesting a late checkout (1:00PM) they cancelled our room keys at 11:00AM which meant that we had to go back down the elevator and across the casino to the front desk to get them reactivated.
Long story short, this was my first and (hopefully) last time at a Wyndham. With any luck, the whole place will be torpedoed to make way for the Bahamar in the not too distant future anyway.
- Reservation Options:
- TripAdvisor is proud to partner with Caribbean Online Mgt Corp., TripOnline SA, Despegar.com and Tingo so you can book your Wyndham Nassau Resort & Crystal Palace Casino reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Wyndham Nassau Resort & Crystal Palace Hotel Nassau
- Wyndham Nassau Resort And Crystal Palace Casino
- Nassau Wyndham
- Wyndham Nassau Resort & Crystal Palace Casino Bahamas