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Wyndham Nassau Resort & Crystal Palace Casino: Traveler Reviews

3.0 of 5
West Bay Street, Cable Beach | PO Box N-8306, Nassau 33312, New Providence Island
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Wyndham Nassau Resort & Crystal Palace Casino
Ranked #18 of 29 hotels in Nassau
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1,551 reviews from our community

Traveler rating
    192
    442
    360
    254
    303
See reviews for
Families
238
 
Couples
515
 
Solo
47
 
Business
53
 
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Date Rating
miami
Reviewer
3 reviews 3 reviews
“fantastic staff!!!!!”
5 of 5 stars Reviewed November 14, 2012

first of all, i consider myself as the worst guest/ customer ever, because i always deman the best regardless if i'm paying a penny or a million dollar!!!!! well my stay at the wyndham was very "unexpected" when i first got to the hotel i was suprised to see what i was looking up on the internet was a bit different compare to how the hotel actually looks like, but when i called the manager on duty" ms Debby" she took time out of her busy schedule to come up to my room and see what i was not comfortable with, then she immediately send housekeeping to fix my room the way i wanted it, she made me feel valued and appreciated as a guest!!!! then there was the front desk "staffs" Desiree, glenda, andrea, and tonya from housekeeping, not to forget room service and engeneering. everybody from the hotel made me feel like a "queen" so thank you so much for your hospitality it means so much to me knowing that money was not all you guys were interested in. upon my departure the manager Ms debby offered to personally made my reservation for me next time i decide to visite nassau again!!!! now that's what i call going above and beyond" i give the staff at the wyndham hotel a 10 out of 10 for great customer service..... thank you all and yes i can't wait to go back..:)

Room Tip: if you go to the wyndham and you are not happy with anything, please don't be rude to anybody be...
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  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WyndhamReply, Manager at Wyndham Nassau Resort & Crystal Palace Casino, responded to this review
November 15, 2012
Thank you for for staying us and taking time out of your busy day to post such a positive review. At the Wyndham Nassau Resort we strongly feel that the people are what set us apart from others and I am pleased that you agree we have chosen the right members of our team such as Desiree, Glenda, Tonya and Debbie and the rest of our housekeeping/engineering team. Thank you again for sharing your experience with us. We hope to see you again.
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Buffalo, Minnesota
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
“nice place to relax”
4 of 5 stars Reviewed November 11, 2012

From the moment we arrrived at the Wyndham, the staff treated us like a king and queen. My wife was more than Impressed with my choice. The room was very spacious and clean. We loved this place and will be returning soon!

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WyndhamReply, Manager at Wyndham Nassau Resort & Crystal Palace Casino, responded to this review
November 12, 2012
Thank you for staying at the Wyndham Nassau Resort. We are pleased you had an enjoyable and relaxing time at our resort. We especially appreciate your comments about the rooms, the staff and the property. Comments such as yours are what motivates us as a team everyday to improve the quality of service that we offer and fulfill our commitment with customer satisfaction. Thank you again for choosing the Wyndham Nassau Resort.
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Bridgetown, Barbados
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Never again”
1 of 5 stars Reviewed November 5, 2012

I really cannot recommend anything about this hotel apart from the staff in the 2 restaurants, who were very efficient and helpful and friendly. The hotel is too expensive for what you get (price does not include even breakfast), e.g it's $50 a night more than a hotel up the road whose price includes ALL meals and alcohol. I think they just focus on the casino part, so ai guess if you are into that, it might be fine. But I was there for a work trip, and was not impressed. At reception I was told that wifi in the room would cost $14.95 a night - so I paid up in advance for the 2 nights. Then I was told to dial 0 to be able to talk to a technician who would help me to connect. Which I did - but it turns out that this was a long-distance call to AT&T in the US which they actually tried to make me pay for - although just a dollar or two, I flatly refused. When I got my laptop configured and the Internet going, the technician informed me that this price was PER DEVICE - so if I also wanted my phone hooked up to the wifi, I'd have to pay double... So I was down in the lobby (where there was free wifi) Whatsapping my baby-sitter to go onto Skype so I could talk to my daughter and then running back upstairs to the room for the Skype conversation...
The carpets throughout were shabby and stained, and although I know a hurricane had just gone through the week before, I am comparing this hotel where I stayed to the cheaper one I mentioned above, where others attending the same conference as I were staying, and in which the conference was held, so if one hotel nearby can be in good condition and pretty clean 1 week post-Sandy, then why not its neighbour? The drawers in the chest-of-drawers in my room smelled musty and damp, and there was no way I was putting any clothes in there.
There was construction going on, so a good load of rat-a-tat-a-tat drilling from 9 am to 6:30 pm. The pool looked filthy from up above (but that could've been due to the hurricane), and the entire beach in front of the hotel was blocked off, due to the nearby construction.
All in all, it was not a nice place to stay.

Room Tip: I wouldn't choose any room.
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  • Stayed November 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask guyanarose about Wyndham Nassau Resort & Crystal Palace Casino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WyndhamReply, Manager at Wyndham Nassau Resort & Crystal Palace Casino, responded to this review
November 10, 2012
Thank you for your review. I apologize for your room not being up to your standards. We truly strive to have our rooms looking and smelling fresh and operating without any flaws. As far as the pool and beach area, you stayed right after Tropical Storm Sandy, so of needless to say we were still in the process of cleaning up. We appreciate your review.
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Larchmont, New York
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“To hotel management: Buy a squeegee”
1 of 5 stars Reviewed November 5, 2012

Common areas have lots of glass and mirrors. Not just windows but also railings, walls, partitions, etc. They all look like they haven't been washed in a decade.

Dirty, dirty. Gambling casino dominates the lobby and makes the whole place smell like stale cigarette smoke.

In contrast, the Sheraton next door is bright, clean, and lively. Go there.

Room Tip: Difficult to navigate within the hotel. Had trouble locating open bars, breakfast spot, news stand...
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  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask Jab550 about Wyndham Nassau Resort & Crystal Palace Casino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WyndhamReply, Manager at Wyndham Nassau Resort & Crystal Palace Casino, responded to this review
November 12, 2012
We are sorry you had a less than perfect experience at the Resort. In reading your comments, there are so many sercvice points we failed to deliver. We truly value your feedback you have provided. This is certainly not up to our standards and again we apologize.
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Bayonne, New Jersey
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
“stay away!!!!!!!!”
1 of 5 stars Reviewed November 5, 2012

Do not even think about this terrible place. It is very dirty; black mold misxt with web and dust covers restaurant's ceiling. Airconditionning is not working or not working properly. I checked three different rooms and none was decent. No refrifirator old furniture. Stains on carpeting and on top of that I was bitten by some bugs. After first night I left and move to a really good resort.
I found out from local residents that this hotel has a lot of problems and it should be closed.

Room Tip: You will not find a good room in this hotel
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  • Stayed October 2012, traveled solo
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
Ask zofjoe about Wyndham Nassau Resort & Crystal Palace Casino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Wyndham Nassau Resort & Crystal Palace Casino

Also Known As:
Wyndham Nassau Resort & Crystal Palace Hotel Nassau
Wyndham Nassau Resort & Crystal Palace Hotel
Wyndham Nassau Resort And Crystal Palace Casino
Wyndham Nassau
Wyndham Nassau Resort
Wyndham Nassau Resort Crystal Palace
Nassau Wyndham
Wyndham Nassau Resort & Crystal Palace Casino Bahamas
Address: West Bay Street, Cable Beach | PO Box N-8306, Nassau 33312, New Providence Island
Phone Number:
Region: Caribbean > Bahamas > New Providence Island > Nassau
Amenities:
Bar/Lounge Beach Business Center Casino Fitness Center Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Casino Hotels in Nassau
#8 Top resorts Hotels in Nassau
#11 On the Beach Hotels in Nassau
Price Range: $$
Hotel Class:3 star (3*)
Reservation Options:
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