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Wyndham Nassau Resort & Crystal Palace Casino: Traveler Reviews

3.0 of 5
West Bay Street, Cable Beach | PO Box N-8306, Nassau 33312, New Providence Island
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Wyndham Nassau Resort & Crystal Palace Casino
Ranked #18 of 29 hotels in Nassau
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1,551 reviews from our community

Traveler rating
    192
    442
    360
    254
    303
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Families
238
 
Couples
515
 
Solo
47
 
Business
53
 
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Date Rating
Fayetteville, North Carolina
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
23 helpful votes 23 helpful votes
“Resort Closed”
3 of 5 stars Reviewed September 11, 2012

We booked 5 nights accommodation at the Wyndham Crystal Palace Resort and Casino. Upon check in on Sept. 2 2012, we were informed that the whole resort was closing in the next 2 days, as well as the Casino. Wow, we didnt know what was going on. I knew from reading reviews that they were doing major renovations and demolition for the new mega-resort coming in 2014 but I didnt know they would be closing completely. Anyway, it turned out really great for us because they put us up at the Sheraton next door, as I knew that people had left good reviews for the Sheraton on Tripadvisor, so I was pretty happy with that. Never got to see a room at the Wyndham but did spend a couple of nights at the Casino before it closed down. It was fun and had a good selection of games and slots for it's size (not huge). Overall, a good experience with the Staff at the Wyndham. Will post a reivew on the Sheraton Cable Beach, Bahamas.

  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
See 2 more reviews by lizardqueen27 for Nassau
Ask lizardqueen27 about Wyndham Nassau Resort & Crystal Palace Casino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WyndhamReply, Manager at Wyndham Nassau Resort & Crystal Palace Casino, responded to this review
October 29, 2012
Thank you for takinng the time to share your comments regarding your stay. It is our goal to provide a high level of service and we take all...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woodstock, Georgia
Senior Reviewer
10 reviews 10 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Watch out for $20 resort fees,$17 taxes & city fees added to daily bill”
2 of 5 stars Reviewed September 9, 2012

We wish we could be more positive. Over Labor day weekend they closed both fine dining restaurants over three nights offering only a $47 "buffet " dinner option. NO cocktail service in their private cove. Lounge chairs are very old, stained and ripped. Large Spa was not heated and had only one jet. Concrete on side of our balcony was falling off. We asked the front deck manager about paying resort fees when most of their facilities were closed. Treated rudely with an "I don't care attitude." Hopefully after the remodel, they also will remodel their customer service program. Happy 35th Anniversary for us?

Room Tip: Don't stay in Hibiscus tower. Don't go to the front desk manager with any issues!
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  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
Ask William S about Wyndham Nassau Resort & Crystal Palace Casino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WyndhamReply, Manager at Wyndham Nassau Resort & Crystal Palace Casino, responded to this review
October 29, 2012
Thank you for staying with us. We regret to hear that we were unable to meet your expectations. Because of that, please accept my apologies. As hoteliers we realize that there is always room for improvement and feedback in crucial in this process. Therefore, your comments have been passed on to the relevant departments for immediate evaluation and action as needed. Unfortunatetely, the service fees that you referred to can not be altered by us as they are union mandated for all major hotels in Nassau. Guests are informed of taxes, fees and service charge prior to arrival, at the time of the booking on all third party sites. Once again, please accept our apology.
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Yorktown Heights, New York
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3 helpful votes 3 helpful votes
“Treated like royalty”
5 of 5 stars Reviewed September 2, 2012

We spend a week at the Wyndham Nassau Resort & Crystal Palace Casino and not only was our spacious room fabulous, but also, the staff couldn't have been more efficient, friendly and gracious to us! Although there was major construction going on demolishing 2 of the towers...it went unnoticed! Even the workers, if they happened to pass by the pool area, were polite and friendly! Thank you to the General Manager and staff of this great hotel for making our week in the Bahamas so special!!

Room Tip: We had an ocean view, which made sitting on our terrace that much more enjoyable!
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  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
Ask Geri108 about Wyndham Nassau Resort & Crystal Palace Casino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WyndhamReply, Manager at Wyndham Nassau Resort & Crystal Palace Casino, responded to this review
October 29, 2012
First of all, we would like to thank you for taking the time to share your experience with us. We appreciate your positive comments about our resort and our service. Comments such as yours are what we strive for every day in order to improve the quality of service we offer. We look forward to seeing you again at the Wyndham Nasau Resort!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kissimmee, Florida
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
“Would've been nicer if not under major renovation”
3 of 5 stars Reviewed September 2, 2012

Went for a friend's wedding and that part of the hotel was absolutely gorgeous, so no complaints there at all. Our room was slightly above average for a resort in the Caribbean, and since the hotel was under construction for renovations, our "oceanview" was no such thing but instead cranes and plenty of dirt. The spa and gym were just displaced rooms along a main hallway, and everyone walking by could see right through the glass separator! It was honestly not a very pleasant experience to stay on the grounds with the view and the noise, so we were in town most of our time there. I will say that the renovations ARE needed, since the resort itself is dated and needing some upgrading - it will probably be really pretty when they're finished in a couple years...

  • Stayed May 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
Ask kerthom5 about Wyndham Nassau Resort & Crystal Palace Casino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WyndhamReply, Manager at Wyndham Nassau Resort & Crystal Palace Casino, responded to this review
October 29, 2012
Thank you for taking the time to post your review. I am glad to hear that you enjoyed your stay and the island of the Bahamas. We are sorry for any...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
manchester
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
“Really nice hotel with a lot of great benefits”
4 of 5 stars Reviewed September 1, 2012

Everything you need in a hotel! It has a wonderful pool with slide and a jacuzzi. Swim up bar in pool with plenty of seating. Beach is good even for those not used to swimming as its shallow and protected. You can swim outside he inlet and there are plenty of fish to sea if you like to snorkle.

Hotel restaurants are good and have a selection and staff are friendly and helpful. It close to airport and town so you can hop on a bus and in 15mins you are in downtown Nassau.

A good location, clean, great views and large rooms i would strongly recommend

Room Tip: Upgrade to superior room with pool and sea view, it is worth it for the small cost
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  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Nicholeth about Wyndham Nassau Resort & Crystal Palace Casino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WyndhamReply, Manager at Wyndham Nassau Resort & Crystal Palace Casino, responded to this review
October 29, 2012
Thank you for taking the time to share your comments regarding your recent stay at the Wyndham Nassau Resort. We are delighted to hear that you enjoyed your stay with us from your guests room, to the pool and beach and restaurants. We strive to show every guest our warmest hospitality therefore we are very glad to read your encouraging feedback.
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Additional Information about Wyndham Nassau Resort & Crystal Palace Casino

Also Known As:
Wyndham Nassau Resort & Crystal Palace Hotel Nassau
Wyndham Nassau Resort & Crystal Palace Hotel
Wyndham Nassau Resort And Crystal Palace Casino
Wyndham Nassau
Wyndham Nassau Resort
Wyndham Nassau Resort Crystal Palace
Nassau Wyndham
Wyndham Nassau Resort & Crystal Palace Casino Bahamas
Address: West Bay Street, Cable Beach | PO Box N-8306, Nassau 33312, New Providence Island
Phone Number:
Region: Caribbean > Bahamas > New Providence Island > Nassau
Amenities:
Bar/Lounge Beach Business Center Casino Fitness Center Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Casino Hotels in Nassau
#8 Top resorts Hotels in Nassau
#11 On the Beach Hotels in Nassau
Price Range: $$
Hotel Class:3 star (3*)
Reservation Options:
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Wyndham Nassau Resort & Crystal Palace Casino
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