1) The price. We knew we were not going to Atlantis and had 2.5 star expectations- we had a 3 star experience.
2) The Staff. Generally great- friendly, helpful and cheery. The exception, almost across the board, was the front desk staff and the Beverage Supervisor, a chunky man who almost always worked in the lobby bar in the afternoon; after a few interactions, we actually went out of our way not to interact with him. By the time we checked out, Jennifer, Assistant Director of Entertainment, Angela in the pool bar, and 30 year-old Jarvis from the buffet (who is tall, handsome and looking for a wife, ladies!) were like friends.
3) The Sailing Lessons and Kayaks. Fun, fun, fun! Ocean was very calm and fairly shallow. Special Thanks to Steven who taught us to sail and rescued us when we got caught on the ropes!
4) The free shuttle from the airport (which I believe they are discontinuing later this month). Thanks to TA we knew what to expect when we were separated from our bags.
5) The hammocks. There are hammocks facing the ocean, hammocks nestled in the trees, hammocks, hammocks everywhere... amazing!
6) The Guests. Many were honeymooners who had never been out of the US. We loved chatting with them; their happiness and excitement was contagious. They knew they chose a 3 star honeymoon location (Sandals was the cost-prohibitive 5 star alternative), and they were determined to make it a 5 star experience.
7) The Games. There were pool tables, ping pong, basketball, board games, a gym, a lending library.
8) The Room. Our room was large, had a cold AC and a great view .
9) The Drinks. They were plentiful and generally served with a smile. Tips were rejected nearly 50% of the time we offered them (the staff work hard, but apparently there is a no tipping policy).
10) The Piano Bar. Stop in and visit Holsten and Will!
1) The Room: Our first room had a patch of mold growing on the ceiling; however, the new room was great, see #7 above (caution: we were told by numerous people on the original side that they were awoken by construction noise from Bahamar starting around 7AM).
2) The tap water. It smelled really bad. You certainly couldn't drink it and sometimes, after a shower, your skin smelled like it. Gross.
3) The food. The food is what you would expect in a college dorm or hospital cafeteria. It was not terrible, but it was recycled and repetitive. Almost no white meat chicken and very little beef (I don't eat it, but it was a common complaint from the "meat and potatoes" guys). There was fresh salad fixings every day, but the dressing selection varied. caution: The food at the beach hut had flies all over it and the burgers seemed to be cooked hours in advance and just left on the grill. There are 2 specialty restaurants Garden of Eden and Martinos that serve chicken breast and steak. We were lucky that we had no problem getting reservations, but we would rate both places as 5 out of 10 - Eden is literally in a hallway with love seats that are so low and tables so high that the whole dining experience was awkward. Martinos has better ambiance but both serve mediocre food.
4) The Beach. This was the most disappointing. Take a shuttle down to the Sheraton and you will see the difference. The Sheraton beach is light blue and clear while the Breezes beach is much more cloudy with tons of seaweed (not terrible, but nowhere near clear) and the Beach Vendors were so annoying. The hotel lets them set up an umbrella and they troll the beach and call out to you, numerous times, every. day.
5) The Entertainment. Singers, dancers, etc. it's what I imagine I'd find at a high school production in West Virginia (sorry W.V.).
6) The pool. Always looked cloudy, so we never went in, but many people did, to drink, lounge and play volleyball.
7) The Drinks. See #9 above. Yes, they were plentiful, but they added a weird brown syrup to everything, the coke was often dark and flat and you had to drink bottled water which they did not provide (except for the cooler in the gym).
The Ugly: 1) No Water. For hours, at least one day, the entire hotel, guest rooms and public areas, was without water.
2) No Water and No Electricity. The next day, the water and the electricity went out (thankfully for less than an hour each).
3) The Cleanliness. The whole place needs a good scrub, but the worst offender was the self-serve slushy machines. The ones in the lobby were actually flashing messages that the units needed to be cleaned – one was ~85 days overdue, the other 92 days. Ewwww.
4) The Heat. An open-air lobby is fine, but open-air everything: lobby, lounge, gaming area, etc. is too much heat, especially in September.
5) The smell. At times it was so bad, we couldn't listen to Holsten play in the piano bar. Sometimes it smelled like a frat house carpet (nasty people spilling cheap beer and being gross - that I don't fault Breezes for), but sometimes it smelled like sewage? Yuck!
We can't address housekeeping because we never used them. We brought our own products, borrowed a broom, and cleaned our own room. We did exchange towels and the housekeeping staff seemed very nice and friendly. The beds were hard, but we slept.
So there it is. We got what we paid for. Would I go back, No. Would I honeymoon there? No. But Mexico is so dangerous these days, where else can you find a budget conscious all-inclusive? So, I give it 3 stars and you decide if it's for you!
There are two wings. Ask for a room in the wing away from the construction.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.