My husband and I went there as part of our 3destination honey moon. And the minute we payed eyes on it, we fell in love! The place is out of this world. It is paradise on earth! The white sand beaches, the turquoise water, the lush green of the surroundings... Perfection! And then we had to interact with the hotel staff. And that's where the problem begun. The staff works under very precise rules, showing no flexibility at all, to the point that these rules make no sense. And when you ask for a simple explanation, the answer is a big NO. And they have no patience or willingness to satisfy their customers. They are almost rude. Especially at the front desk. The attitude was just unacceptable. Apart from that, the room service is almost non existent, we asked for two bottles of water, never came (!), we had to go to the front desk to ask for them. If you dare to ask the room cleaning service to come back later to clean your room, they never come back! So you end up going to your room after a day at the beach to have a shower, there are no public showers by the beach, you find your room the same as you left it that morning. The rooms and the bathrooms need a renovation ASAP. I wish this was a better review. But it is not. The question that I haven't been able to answer is wether this attitude from the hotel was because we are a gay couple or not. Was it simply inflexibility and lack of service skills or was it far worse than that, a racist attitude against gay couples? This remain to be answered.
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- Also Known As:
- Caneel Bay, a Rosewood Hotel Caneel Bay
- Caneel Bay a Rosewood Resort
- Caneel Bay Resort St John
- Caneel Bay St John