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“nice stay” 4 of 5 stars
Review of Hillcrest Guest House

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Hillcrest Guest House
2.5 of 5 Guest house   |   Number 157 Estate Enighed | P.O. Box 33, Cruz Bay 00831-0033, St. John   |  
Hotel amenities
Ranked #6 of 7 Cruz Bay B&B and Inns
San Ramon, California
Top Contributor
99 reviews 99 reviews
15 hotel reviews
Reviews in 32 cities Reviews in 32 cities
94 helpful votes 94 helpful votes
“nice stay”
4 of 5 stars Reviewed June 27, 2012

spent 3 nights here at the beginning of june. i called owner phyllis from st thomas to confirm our arrival the day before and she reminded me check in wasn't until 3pm. our apartment was called peaceful retreat, which is on the ground floor. the house is up a steep hill just above town: easy walk downhill, not so easy back up, but we made it . if you have a car, there's free parking in front, which is great, because there's almost no parking in cruz bay, and the few lots are very expensive! the apartment was very clean, but a little bit dated. the queen size bed was very comfortable ( we both slept well). there's a flat screen tv in the living room with only 1 channel (espn2), but there are lots of dvds and books in the bedroom closet. phyllis also said there was free wi-fi, but we never used it. i was disappointed there was no bacon and eggs for breakfast (as is mentioned by the website), so we ended up buying coffee, orange juice, bagels and muffins for breakfast, which was fine. phyllis also supplied a bottle of cruzan rum, and 4 cokes and sprites in the refrigerator, plus beach towels and a cooler to take some cold ones to the beach. all in all, we had a very nice stay!

Stayed June 2012, traveled as a couple
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60 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • German first
  • Any
English first
Fort Lauderdale
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed January 13, 2012

OK.....this is the real deal with Hillcrest. For those people (myself included) who are normally used to staying at 5 Star Hotels this place is not for you. And that is OK. I came to St John with a good friend last year and stayed with Phyllis for 5 days. Our goal was not to stay at a resort with all the trimmings that you'd expect. We wanted a clean place with a good bed, shower and basic kitchen facilities. We weren't looking for Bali Hai. And to be honest for the price we paid we didn't expect it. What we got is exactly what was promised........central location, good sturdy 5 minute walk from downtown Cruz Bay, clean room, bathroom and kitchen. OK....the view is good from the common areas. And it's nice to sit out and have a glass of wine at the end of the day. But it's not the $700 a night view from your private balcony at Caneel Bay. And I think most people realize that when they come.....or at least they should.
We had a great time on St. John. We were out and about everyday from early morning until dark. We'd come back, change and go out to dinner somewhere and come back and go to bed.
St. John is just about as perfect as you can get, especially being so easy to get to from the US. No accomodation on the island is perfect. People can always find something to complain about.
And yes....not everything was perfect at Hillcrest but when we arrived we were met by Phyllis. The room was clean, the shower worked, the refrigerator was stocked and we only had a 5 minute walk to town. Go stay at Caneel Bay if you want something "refined". It really is a beautiful property. Stay at the Westin is you like chain hotels. It won't disappoint. Stay at Estate Lindholm if you want a pool with a real "boutique hotel" experience. It is what it says it is.
For us....the Hillcrest worked great. The price was right. The room was clean and comfortable. Everything worked just fine and we were able to get anywhere we needed to go without having to rent a car. You get the point.

  • Stayed March 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wellesley, MA
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 5, 2012 via mobile

This is the second time we've stayed here and have not been disappointed. It's not the Ritz, but we much prefer local ambience to staying with spoiled rich kids. Phyllis is down to earth and a super innkeeper. She provides you with everything you need for a comfortable stay. The hill is a tough climb but after a couple of treks, it's not so bad. Besides, the views are beautiful. We highly recommend it for comfort and convenience. We will be back again!

  • Stayed December 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eugene, Oregon
Contributor
20 reviews 20 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 27, 2011

We stayed in the Front Suite in Early November 2011. The room was clean and well stocked with liquor, drink mixes, bacon, eggs, coffee, and various other small food items. Phyllis was very helpful, even coming to find us and lead us back to the house when we got lost after arriving and picking up our rental car. It is also nice that she will leave you to yourself unless you need something. It is very nice to be within walking distance of Cruz Bay, but the walk back up the hill could be difficult for some.

There is snorkel equipment, coolers, and chairs available to use for free, although not all of it was in working order. Since we were the only ones staying that week we picked through it to find the usable ones without a problem.

Our favorite part of staying at the guest house was making drinks in the evening and sitting on the private balcony to watch the thunderstorms. This was our first visit to St. John and I hope we can come here again. We would definitely stay at Hillcrest Guest house again!

Room Tip: The front suite has a private balcony with the best views.
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  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oceanside, California
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 20, 2011

Phyllis, the owner, was wonderful. Our room was stocked with wine, rum, breakfast foods, cold drinks, and even ice cream! We had a nice view of Cruz Bay and the use of coolers, snorkel gear, and free DVDs to watch in the evening. Our room was a little worn and the bathroom needed a little attention, but the outstanding price and location make these minor issues. Highly recommended and we would definitely stay there again. St. John was fantastic and we thoroughly enjoyed the hiking and snorkeling on the island. Trunk Bay is has the 'snorkel trail' and all the tourists. I'd recommend going there early in the morning, then moving on down the road to another bay when all the tourists show up. We did several hikes, including the Reef Bay and Ram's Head trails - both great hikes.

  • Stayed August 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
39 reviews 39 reviews
13 hotel reviews
Reviews in 28 cities Reviews in 28 cities
47 helpful votes 47 helpful votes
2 of 5 stars Reviewed October 30, 2011

I stayed here as it was one of the cheapest places to stay on the island (not cheap in general terms however) but was disappointed mainly with the standard of cleanliness and the insect infestations but let's start with the positives :
Pros - excellent location, walking distance to cruz bay shops and restaurants (however the steep hill climb was not easy esp in the heat), owner picked up from ferry terminal, welcome guest basket of fruits very nice touch, AC in good working order and good sized rooms.

Cons - thick layer of grime on most surfaces including the kitchen, holes in the mosquite grilles so hey got in and we got bitten to death and worst of all at night cockroaches came out to play in the kitchen!
I wanted to leave but my travelling companion refused. I wish I had as despit how beautiful st john was as an islanf when I remember it the memories as marred by the dread I felt on having to return to this place...

  • Stayed October 2011, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hillcreststjohn, Owner at Hillcrest Guest House, responded to this review, November 22, 2011
A professional crew cleans suites before and after arrival. Guest are encouraged to place trash in receptacles just outside their door. Suites are inspected and sprayed in case of attracting anything crawling.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
At Thomas, USVI
Top Contributor
104 reviews 104 reviews
6 hotel reviews
Reviews in 29 cities Reviews in 29 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed June 26, 2011 via mobile

Give it a try, much nicer than a hotel. Walking distance to everything, charming with great food. Hosts know all the ends and outs of the island and are excellent and friendly innkeepers. I come to St John a lot and always recommend this place. Great value, great people, great place.

  • Stayed October 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hillcrest Guest House

Also Known As:
Hillcrest Guest House Hotel Cruz Bay
Hillcrest Guest House Hotel
Hillcrest Guest House St. John/Cruz Bay
Address: Number 157 Estate Enighed | P.O. Box 33, Cruz Bay 00831-0033, St. John
Location: Caribbean > U.S. Virgin Islands > St. John > Cruz Bay
Amenities:
Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites
Hotel Style:
Ranked #6 of 7 B&Bs / Inns in Cruz Bay
Price Range (Based on Average Rates): $$$
Hotel Class:2.5 star — Hillcrest Guest House 2.5*
Official Description (provided by the hotel):
Hillcrest Guest House is a romantic vacation rental accommodation with ocean and garden views, for rent by owner. Located on a hill overlooking Cruz Bay and 3 minutes to Cruz Bay Dock St. John US Virgin Islands. Free Wi-Fi, complimentary breakfast items and drinks. Each suite either has a kitchenette or kitchen and air condition.Three (3) minute walk down hill to Restaurants, Bank with ATM, Churches and Taxis. ... more   less 
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