My husband and I stayed at CBBH for our honeymoon in early September. I have to admit, our first impression was not a good one! Shortly after arriving to the penthouse suite, we were surprised to find several honeybees also wanted to chill in our room with us. If I wasn't allergic to them I probably wouldn't have had such a troubling experience. But, what I can say, is that David & Denise went above and beyond to resolve the bee issue. They answered my frantic call in the middle of the night (after not only meeting us at the ferry but helping tote luggage), set us up with another room, and offer us the discounted rate of the room we stayed in for the two days while the bees were erradicated. Their customer service skills are excellent and we very much appreciated the work they did to get us back into our original room. What I will advise to guests though, is if you're going during the warmest season (i.e. summer) I would invest in one of the smaller rooms (we stayed in 6) as the air conditioners keep up much better. Although small, the other rooms are much easier to cool, have a television in the bedroom, and have all the necessary items needed during your stay...which won't be much we found, since a vast majority of time is spent elsewhere! Our large suite was somewhat hard to cool compared to the smaller rooms, and we were definately not used to the heat and humidity! Housekeeping did a wonderful job. Our rooms were always very clean! Our smaller inital room even smelled wonderful, although in the penthouse the lasting smell of the exterminator loomed throughout our stay, but when compared to bees, I'll take it! Overall I would recommend this hotel to those looking to travel within a budget while still receiving outstanding service!