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“Westin Quality on a Beautiful Island” 5 of 5 stars
Review of Westin St. John Resort & Villas

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Westin St. John Resort & Villas
4.0 of 5 Resort   |   P.O. Box 8310, Cruz Bay 00831, St. John   |  
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4th Night Free & Credit
Ranked #5 of 5 Hotels in Cruz Bay
Chicago, Illinois
Top Contributor
98 reviews 98 reviews
37 hotel reviews
Reviews in 50 cities Reviews in 50 cities
111 helpful votes 111 helpful votes
“Westin Quality on a Beautiful Island”
5 of 5 stars Reviewed today NEW

My wife and I stayed at Westin St John with our 2 kids and had an amazing time. We had a ground level oceanfront room which provided very convenient access to the beach. The rooms were spacious, clean and well maintained.

The resort itself is beautiful and has plenty of activities to keep you busy and plenty of kid friendly space. The pool area was especially nice. The restaurant food was on par with Westin quality, and the service was great.

St John is a beautiful island with perfect weather. After arriving at St Thomas, you must take a 35 minute ferry to get to the hotel. We rented a jeep to tour the island and check out the numerous beaches on the island – most which are in pristine condition. Downtown St. John is a short ride from the resort.

Even though St. John is a US territory, it functions on “island time” so be prepared to slow it down when you arrive.

Would definitely go back, and would recommend to others without exception.

Stayed July 2014, traveled with family
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2,189 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (501)
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English first
Massachusetts
Senior Contributor
45 reviews 45 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed yesterday NEW

We have stayed at the Westin for the last few years, most recently, last month. We stay on the Hillside in a 1 bedroom loft. It has a full kitchen, washer/dryer, etc. @ bathrooms, which is nice even for a couple! We enjoy the possibilities the Westin offers, Lunch by the Big Pool, lounging around the hillside pool, make a run out to Salt Pond, Francis or Maho. Dinner on site or at La Tapa, maybe Asolare, the possibilities are endless which is why we like the Westin St. John for our vacation.

Room Tip: Bldgs 33 and 34 have the better views of Cruz Bay
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  • Stayed May 2015, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
45 reviews 45 reviews
4 hotel reviews
Reviews in 23 cities Reviews in 23 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed yesterday NEW

The room we stayed in was the new addition of the Coral Vista. It of course was very modern and tastefully decorated. The problem is it was very small for a two bedroom timeshare unit at approximately 1000 square feet. If you are used to a hotel room then this would be great. They do have larger units you may want to look into. The beach and pool are very nice, however I don't understand why they don't have small tables in between the lounge chairs at the pool. The 10 million dollar renovation was good. You can take paddle boards and kayaks out as a guest as well as cool lounging rafts for the ocean or pool.

Th staff running the shuttles and the bell boys were especially nice. We really liked Julian, our island tour guide. He is a native of St John and has several good stories to tell about the island and its flora. The tour is $25 per person.

We did find the servers and the personnel at the bar were not very friendly and seemed to be on the defensive. You may want to get some people that will have fun and interact with the guests more.

If you spend time on your deck the golf carts can be quite noisy running back-and-forth in the evening. The management may want to limit the number of golf carts by around 10 o'clock at night to eliminate some of the noise. It appears to be more staff and management in the Golf carts in the evening than guests being transported back-and-forth to their units.

Overall the grounds on the property were beautiful and the units were very nice even though they are small.


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Room Tip: If you want a view you should choose the hilltop units, and if you want to be closer to the pool you...
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  • Stayed May 2015, traveled as a couple
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Service
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Boston, Massachusetts
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed yesterday NEW via mobile

The Westin St. John recently underwent an extensive renovation and it shows. The room was spectacular. The facilities (pool, gym, beach and bar) were top notch. Location is great - a short cab ride to town for $5/person. Cabs are always easy to find and are an inexpensive way to get around. Currently, the wharf at the Westin is undergoing renovation, so a bit of an eyesore, but not a deal breaker.

Stayed May 2015, traveled as a couple
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san diego
Top Contributor
77 reviews 77 reviews
11 hotel reviews
Reviews in 29 cities Reviews in 29 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This property is amazing! The beach is your front yard. They had so many fun activities - scavenger hunts, bingo, soda bobbing, name that tune, beer tasting, cocktail making, etc. The FUN team was incredible. Ben(red headed barrel of fun), Shay(so sweet and fun), Michelle (kind and kool), Kohun (donut), Shaynell (bingo babe), and many more. The rooms in the Coral Vista villa were brand new and gorgeous! Views of the ocean from bed! Lots of room for a family. Love the dining booth. Plenty of room for a family dinner or card games.
The two downsides I found was so much turtle grass as you swam to the fun water toys - floating trampoline, climbing pyramid, and HUGE inflated slide. And the cost of the Westin ferry. Their private dock was being rebuilt so you were shuttled by open truck taxis often like cattle. Many issues with luggage. And severely overpriced for the service you received. I would recommend the public ferry until the Westin private dock is finished.
The restaurant Snorkels was a toes in the sand dining - my favorite. If you were lucky enough to get Rosenei you would get great friendly wonderful service. (I've never been hugged by a waitress when seen we were leaving). Timmica was nice also. Some of the others had too much lemonade for lunch. The food is expensive $19 but the mahi mahi tacos had 3 on the plate - great for sharing. The chicken tenders were great too, but you never knew if you would get enough to share. Servings were inconsistent from 4 - 8 and everywhere in between. The Lemongrass restaurant had a wonderful breakfast buffet, but I could only find 1 itme on the dinner menu that I would eat and it was super expensive. They need a more realistic dinner menu.
The front desk was great! Akima was wonderful! I can't say enough about her. Thank you!!! We had lots of issues with changing rooms and room keys not working, but it was all handled with a smile. Roy found my ipad I left behind in one of the rooms and I can't thank him enough for tracking me down and returning it! Jeffrey was one of the shuttle drivers that went out of his way to make this stay extra special. He took a personal interest in my family and helped us celebrate a special day. Thank you!! Neil was also a shuttle driver that make us laugh and enjoy every minute in his cart. Thank you for everything!! The shuttle were extremely necessary because we were staying at the top of a HUGE hill for a lot of our stay. They were usually very quick, but once in a while they were understaffed and overworked.
It was great to be able to hop aboard a boat and go on a picnic snorkel directly from the hotel shore. The Cruz Bay watersports people were amazing. Thank you Kelsey for an amazing time!
A vacation is what you make it, and these people helped make this one especially fun! I highly recommend this resort!

Room Tip: Ask questions to get something that suits you - so many options available all with pros and cons
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  • Stayed May 2015, traveled with family
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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Los Alamos, New Mexico
1 review
5 of 5 stars Reviewed 2 days ago NEW

Wonderful 3 bedroom condo each with its own bathroom. Gorgeous view of Great Cruz Bay. Helpful staff. Great for younger children and teens as well as old grandparents. Great beaches and most relaxing place on earth!!

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Plymouth, Massachusetts
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 days ago NEW

Hotel was very nice , but they are in process of converting to timeshares,so a lot construction and noise during day. The beach at hotel was not great ,however pool was awesome. Too many beautiful beaches on St. John to swim at hotel. very nice staff and we like the open air restaurant very much!

  • Stayed April 2015, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Westin St. John Resort & Villas

Address: P.O. Box 8310, Cruz Bay 00831, St. John
Phone Number:
Location: Caribbean > U.S. Virgin Islands > St. John > Cruz Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 5 Hotels in Cruz Bay
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Westin St. John Resort & Villas 4*
Official Description (provided by the hotel):
Located on 1,200 feet of private beach The Westin Resort St. John, USVI is a tropical retreat that's easy to reach. ... more   less 
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Also Known As:
Westin St. John Resort & Villas Hotel Cruz Bay
Westin St. John Resort And Villas
Westin Cruz Bay
Cruz Bay Westin
St John Westin
Westin St. John Resort & Villas Cruz Bay

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