I have been taking my family to the USVI for 10 years. This trip was our first time staying at the Westin. Due to construction, the wonderful front desk staff upgraded our room without me asking. The pool area was closed but we spent little time on property. The golf carts were very helpful and necessary with bags and groceries from the great little supermarket just up the street. The rooms were well furnished and the amenities were plentiful. I will admit there were a few disappointments. We did not receive our "welcome" package until the second night, it included a discount card for the grocery store. It would have been nice to get when we checked in before spending $300 at the grocery store. Could not be applied retroactively. We are in the market to buy a second home and the Starwood properties seemed like a great place to start. We signed up for the tour and sales speech and promised that it would be 1.5 hours. We sat there for nearly 3 hours before I simply walked out. I had 2 teenage boys in the room ready to go to the beach, very disrespectful treatment of my time. The beach is peaceful but nothing to note with so many stellar beaches close by. The food was very disappointing. It was over priced and bland. My teenage boys hated the pizza even after snorkeling all day. We were happy to cook in our room or go into town to eat because of the cost and low quality.
The reason I gave them 4 stars is due to the great staff and the room quality. The voluntary upgrade and the ease of getting around on the property. The food cost and quality combined with the sales staff for Starwood would get a 2. The front desk staff was awesome!
- Official Description (provided by the hotel):
- Located on 1,200 feet of private beach The Westin Resort St. John, USVI is a tropical retreat that's easy to reach. ... more less
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- Also Known As:
- Westin St. John Resort & Villas Hotel Cruz Bay
- Westin St. John Resort And Villas
- Westin Cruz Bay
- Cruz Bay Westin
- St John Westin
- Westin St. John Resort & Villas Cruz Bay