The Westin St. John Airport Lounge gave my boyfriend and I a bad first impression when we had to go back to the St. Thomas Airport the morning after we arrived due to damaged and stolen luggage; we stayed on St. Thomas the night we arrived and went to St. John for the second night. After missing our cruise due to a flight delay (mechanical problems), spending extra money to catch the cruise ship in St. Thomas, having luggage damaged and stolen, and wasting our vacation driving back to the airport we found the woman working the lounge was very rude. My boyfriend explained that we were waiting for the lady at the baggage desk to come back to make a claim and that we had a reservation at the Westin. Instead of being hospitable and letting us in the air-conditioned lounge while waiting and offering us water, she ignored us and let us stand in the hot airport.
Once we got the resort, the gentleman working the front desk was very friendly and the complete opposite of the woman we encountered at the airport and made us forget about her. He upgraded us to a three bedroom, three full bathroom, two balcony timeshare villa. Shampoo, conditioner, soap, laundry detergent, and dryer sheets were all supplied. The villa was super nice and bed very comfortable! If I had a timeshare, this would be where I would have it! The villa was very modern and up to date.
We ate the Beach Cafe for lunch and the pizza was very good. We went there for dinner due to getting a food credit from the Amex Fine Hotels and Resorts program. The food was pricey, I am not sure if it the going price on the island or it was supposed to be fine dining. I really hope it was not meant to be fine dining as service was poor and food was nothing special. We also got a voucher for a fruit plate and banana bread breakfast, I probably wouldn't have paid for this but having a voucher was nice.
We didn't make use of the pool but it looked very nice. We did enjoy the beach. The water is very salty so you can almost float without any effort. We had brought our snorkel gear and went snorkeling. Near the cliff you can see birds diving for fish where we saw a shark rounding up a ton of fish. The beach was well groomed.
The resort is pretty big but there is plenty of friendly staff working the golf carts. If you are walking they will stop and ask if you'd like a ride. I wish I could have stayed here longer than one night. If I were staying more than one night I would use their ferry service which ironically starts at their airport lounge.
The villas on the top of the hill are very nice.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Please accept my apologies for the way you were treated at our Airport Lounge after already experiencing a frustrating situation regarding your luggage. I was glad to hear that our Front Desk Agent at the resort was able to turn your vacation around from the time of check-in, but I will be speaking with my Front Office Manager in reference to our Customer Service at the airport. It sounds as though you enjoyed your stay otherwise, and I was happy to hear that. Thanks for posting your feedback and we hope to see you again very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.