I cannot vouch for buildings 21 and 22 but we stayed in 31 and the room was great, one bathroom, full kitchen, eating area, and sitting room downstairs and a loft bedroom and bath upstairs. The villa even has a washer/dryer in it. The balcony does offer a view of Great Cruz Bay but not much ocean view.

We arrived at 12:30 pm, missing the noon ferry, so had to wait until 2:45 for the next ferry. They did take us to the marina where we purchased some lunch and waited. Arrived on St. John at the Westin to the rum drink, but unfortunately no key to our room. They were late getting it cleaned, but they did offer us some snacks and something to drink at Snorkel's, all we wanted was our room since we had left Los Angeles the night before for an all night flight.

Once in our room everything was super. Staff has been very helpful. We will be back.

To say that my husband and I had a terrible experience is an understatement! This resort is only a Starwood Westin property by name alone...do not be fooled as we were into thinking that you would be indulged with their signature "heavenly" room ammenities. Apparently, only a portion of the resort has undergone refurbishment the rest is in very poor shape. I would advise anyone who plans on booking a trip here (regardless of the numerous poor reviews) to make sure that you are not assigned to a room in either building 21 or 22. These wings are desperate for demolition due to holes in bathroom walls, grungy carpet, thin walls, not to mention bathroom fixtures & furniture from the1960's. Thanks to a lot of business travel over the last year we had accumulated enough "starpoints" to be awarded platinum membership in the Starwood Preferred guest program. This usually means an instant upgrade whenever we check into a Starwood property ...at the Westin St. John we were assigned a room in building 21 with an oozing hole in the wall leaking rust colored water and missing lampshades on the bedside lamps. The resort management couldn't have cared less. The overall vibe at the resort is a "fend for yourself" mentality. We ended up escaping to the Ritz Carlton on St. Thomas which is absolutley amazing & less money!!!

Stay 1: Jan 2008
Went to the Westin St. John to meet friends there who were having there wedding at the hotel in May. Basically we were just checking it out for a few days (since we were in the area).
Our experience was awful. We requested 2 full beds and had only 1 king (for the 4 of us...). They did not get us a bed until 2 am when at that time gave my husband and I our own room. We were happy with that until they moved us out of that room for the whole day telling us another room (for the 4 of us would be ready in the afternoon). At 4pm our room still wasn't ready nor at 7pm. By this time we were showering to go to dinner and had only cold water in the 1 king bed room (Garden view). Once we finally got our room it was gross. Employees were rude throughout the trip, facilities were unkept and the best part of the resort is the landscape.
Case in point we ended up complaining relentlessly and the hotel compensated both couples 15,000 starwood points.

Stay 2: May 2008
For the wedding we had to return. A little weary we got a pool view room which was better in terms of location on the resort. The room was still dirty and very musty. Smelled like mildew. We did have hot water although it was sketchy to get and we had bugs in the shower.
There were three people on the resort who mentioned a rash that they thought was from the sheets. I in turn got that rash.
The rooms are large which is nice but when they're gross does it really matter?
The service was better this time but we would not stay at this hotel again.

*I wasn't going to write a review until I stayed the second time to give the hotel a chance to redeem itself. I feel it only fair for those people spending hundreds of dollars a night to know this hotel is not worth it.

We returned from our trip a week ago wondering why there were so many terrible posts about the resort! The resort is very well taken care of and the service was wonderful!

A few points -
We totally reccomend taking the Westin Ferry! We saw the poor people who were traveling on the publice ferry and for maybe a little less money its NOT worth shlepping your bags to the piers. The Westin takes your luggage at the airport and you arrive to rum punch & your luggage is placed in your room.

We were originally in building 22 but were asked to move about an hour after we arrived b/c we were in a handicap room and they needed it. We had no problem with that and were given dinner for 2 at The Beach Cafe :) We were moved to building 21 and they were both the same rooms. Both were nicely decorated and very clean. They were very well kept and this is coming from someone who expects a lot from a hotel room. We actually enjoyed being a bit back from the pool because it was a bit more quiet. The pool was only an extra 200 yards away at most anyway! The complimentary Starbucks coffee in the rooms were delicious! I am not a coffee drinker but I find myself thinking about it.

Food -
Zozo's which was very good and a pretty place.
The Beach Cafe @ The Westin - We didn't really like the food here but hey, it was all free :)
Banana Deck - We loved! The service was great and it was really pretty sitting up there in the white lights. The food was also wonderful.
Snorkels - Pool bar @ The Westin - great food & the biggest buffalo wings we've ever seen ??? (not the best thing on the menu though!) The staff at Snorkels was great too! I think my boyfriend fell in love with Cynthia :)

Rent a car and see the other beaches. Driving is really easy to pick up and everyone drives really slow. The beaches are amazing!

I did my open water dives with The Westin (thanks James & Charlie!) and they were wonderful! I'm now certified :)

We also looked at the timeshares and they are gorgeous! Perhaps not as tropical / caribbean I'd like them to be but they are truly stunning! We were told the hotel only plans to keep the hotel rooms by the pool and buildings 21 & 22 will soon be timeshares also.

We had a wonderful, romantic vacation! I'm really happy we weren't detered by any of the terrible posts on here.

Some pic's are a bit blury but its b/c they were taken with an underwater camera.
Cheers!