This Westin was nice/average but not as amazing as other Westin resorts.
Do the Westin ferry shuttle from the airport. It may seem to be more expensive ($120 RT adult; $90 RT children under 12) but it is more convenient (dockside serice to/from the Westin) and included unlimited trips between STT and STJ. The ride itself is 30-45 minutes.
Mostly the service - most of the staff seem very service oriented - the bar, the pool, the golf shuttle drivers, the ladies in the Mango deli, the front desk, the car rental lady, and room service (surprisingly quick).
The activities - fortunately Cruz Bay Watersports is located on site - we did parasailing and the BVI tour. We also rented snorkeling equipment from Cruz Bay and drove to a couple of the beaches one of the days. We did see sea turtles at Maho Bay and we saw several fish at Cinnamon Bay but there were much fewer fish than the last time I was in STJ and much fewer than what we saw when we went snorkeling in Hawaii.
The beach was very nice and relaxing. There were plenty of beach chairs and umbrellas even though lots of people reserve them early in the day by placing their items on them and showing up a few hours later. There were lots of restaurant staff walking around taking food and drink orders. There is a very nice pool and pool bar.
The gym was large with plenty of exercise equipment - treadmills, elipticals, bicycles, weight machines, and free weights.
The Mango Deli - is a little shop on-site that sold drinks, coffee, pastries, sandwiches, pizza, beer, wine, fruit. It is a good place to go if you don't get groceries in town, and you don't want to pay the higher prices in the restaurant or bar.
The not so good:
We had two rooms and both were just average rooms and old; they could definitely use a make-over. Both had king beds, large screen TV, dresser, desk/desk chair, mini-fridge. In fact one only had one wicker chair, the other room didn't have any which I thought was odd. I will say our room appeared to be clean; the bathrooms were nice an clean. Quite frankly, once you close the blinds and just looked at the room you could have been at any number of lower end hotel rooms back on the mainland - unimpressive and disappointing given the price.
Some service - the travel/concierge lady (I won't mention names) only seemed able to do one thing at a time, even my kids got tired of waiting for her; the Beach restaurant waiter (also won't mention names) was simply horrible - he spoke very softly and we had to ask him to repeat what he said every time. Worse, he was slow with everything...so much so we were asking other wait staff for our items.
Restaurant prices - the prices were very high, particularly given the food was just ok. The continental breakfast is $20, the full breakfast buffet was $28. Dinner entrees seemed to average $25+. We didn't even go to the higher end Cruz Prime restaurant because the prices were much higher and we decided to go into town to eat at the local restaurants.
Other things to note:
There is a taxi service to town at a cost of $5/person each way - about a 5-10 min drive. You won't want to walk to town. You can also rent a car from the rental agency on-site (A Wrangler would cost $540/week or $93/day - seemed odd to me too). It was more economical for us to take the taxi since most of our activities were on property or with Cruz Bay and we went into town for dinner and a little shopping. We did rent a car one day so we could go to different beaches, then drive into town for dinner. The risk with the one day rental is there is no guarantee you get a car (or get one the day you want it) as the only way to reserve a car is a minimum 3-day rental. We just got lucky.
Request a room away from the pool area, unless you don't mind the noise.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
April 2, 2013
Thank you very much for sharing your detailed review and for bringing your family to The Westin St. John. We appreciate your feedback and were glad to hear that you enjoyed our convenient ferry transfer, helpful and friendly staff, Westin Workout facility, Mango Deli, and our on-site watersports company. Please accept my apologies for those amenities that did not exceed your expectations – dated room accommodations and slow service are certainly not things you were expecting or should ever have to experience while staying with us. We are currently evaluating future renovations, so we appreciate your feedback. I will share your concerns with my Management team so that they can take further action to ensure we are providing our guests with a rejuvenating stay. Thank you again for posting your review – we hoe to welcome you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.