Came here for a conference, found it to be a great way to do St John. You can check in right at the airport on St Thomas and they shuttle you and your bags right to the hotel dock on their own ferry. We upgraded to a beachfront room, which was wonderful, literally just steps to the water. They have everything you need for a tropical vacation, with onsite excursions desk and waterspouts. The little town of Cruz Bay is a short open-air taxi ride away, $5 a person each way. We rented a jeep to explore the island but probably didn't need to, the taxis seem to run all over the island. Overall, it was good enough that we are even considering the Westin time-share program, since they had larger villas on the property which would be great for a family vacation.

I will say that we have traveled to Caribbean resorts every winter for the past four years, and this Westin falls to the bottom of the list of our choice destinations. I would, unfortunately, agree with most of the reviews that say this hotel charges like a five star resort, but our experience was much more like a three star resort. First off, I am still struggling with the billing department to get our billing statement corrected. It has taken three plus attempts and they still cannot seem to straighten out that our package included breakfast (yet they charged for breakfast). They also had a charge on the bill from the last departing guests from our room for $100! I would also say the hotel just feels very much run down and in desperate need of a “face lift”. The breakfast buffet was a huge disappointment each and every day. It amazes me that this hotel can’t seem to figure out how to put together a “nice” and “eatable” buffet for $28 per person. The food in the hot plated area was stale and had obviously been sitting out for too long. The breakfast also lacked selection that we have seen at similar Caribbean hotels that offer buffet breakfast. We also found the staff to be very “hit or miss” in terms of their efforts to be friendly and helpful, or act as though they are doing us a favor. Unfortunately, I can’t recommend this hotel and we will not be returning.

Lovely island and great resort.
The hotel was very nice and staff were great and its in a great private place.
One fault with hotel and that is, we were in one of the rooms which was located very close to pool and you could walk on to the beach within 1 minute which was great but felt like the rooms could have done with an update, other than that it was fab.

We are Westin Timeshare owners, but not in St. John, and because of that, we're very used to Westin quality, and in some areas, The Westin St. John Resort is lacking.

The room itself was fine. Everything works, well appointed, good station at the desk for charging various devices. I think, if you had the right cables, you could tie your laptop into the flat screen and watch DVDs. The devil, though, is in the detail. The room was never cleaned the same way twice. Everyone left something undone. I don't believe they vacuum-ever. The carpet was dirty. In fact, I spilled some red wine on the carpet, and tried to get it out-the towel was brown rather than red. Also, there were several days when they didn't replenish toilet paper. One day, we came in after an excursion and the room wasn't cleaned yet. We contacted the front desk, and they sent someone to do it, but we had to leave while she cleaned. At that, she didn't replenish coffee, so I had to contact the front desk to have some delivered in the morning.

Lastly, the television selection was very small. I realize you're in paradise, and watching television is one of the last things you think to do, but being from the West Coast, our day-cycle was different, and we'd always retire early. We're not big fans of network TV, but the selections past that were limited. We decided to watch the Super Bowl from our room, since it came on at 7:30 and wouldn't be done until, easily, midnight/1 am, but the transmission was, seemingly, over the air from Puerto Rico, so the picture was extremely snowy.

I rated this as a 4 because most of these are minor, easily fixed issues. The staff was generally friendly, the golf carts always offered us a ride, and everyone worked with a smile on their face. Even the iguanas were pleasant.