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“Nice, but not great” 4 of 5 stars
Review of Westin St. John Resort & Villas

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Westin St. John Resort & Villas
4.0 of 5 Resort   |   P.O. Box 8310, Cruz Bay 00831, St. John   |  
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4th Night Free & Credit
Ranked #5 of 5 Hotels in Cruz Bay
Hercules, California
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
35 helpful votes 35 helpful votes
“Nice, but not great”
4 of 5 stars Reviewed February 5, 2013

We are Westin Timeshare owners, but not in St. John, and because of that, we're very used to Westin quality, and in some areas, The Westin St. John Resort is lacking.

The room itself was fine. Everything works, well appointed, good station at the desk for charging various devices. I think, if you had the right cables, you could tie your laptop into the flat screen and watch DVDs. The devil, though, is in the detail. The room was never cleaned the same way twice. Everyone left something undone. I don't believe they vacuum-ever. The carpet was dirty. In fact, I spilled some red wine on the carpet, and tried to get it out-the towel was brown rather than red. Also, there were several days when they didn't replenish toilet paper. One day, we came in after an excursion and the room wasn't cleaned yet. We contacted the front desk, and they sent someone to do it, but we had to leave while she cleaned. At that, she didn't replenish coffee, so I had to contact the front desk to have some delivered in the morning.

Lastly, the television selection was very small. I realize you're in paradise, and watching television is one of the last things you think to do, but being from the West Coast, our day-cycle was different, and we'd always retire early. We're not big fans of network TV, but the selections past that were limited. We decided to watch the Super Bowl from our room, since it came on at 7:30 and wouldn't be done until, easily, midnight/1 am, but the transmission was, seemingly, over the air from Puerto Rico, so the picture was extremely snowy.

I rated this as a 4 because most of these are minor, easily fixed issues. The staff was generally friendly, the golf carts always offered us a ride, and everyone worked with a smile on their face. Even the iguanas were pleasant.

Room Tip: All rooms face the bay, so I'd bet they all can see blue water.
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMikeRyan, General Manager at Westin St. John Resort & Villas, responded to this review, February 12, 2013
Thank you for your review and for posting it on Trip Advisor. While we appreciate your kind words regarding your room accommodations and our helpful and friendly associates, I want to apologize for the inconsistent Housekeeping service you received and also the issues you experienced with your television for the Super Bowl. As an owner, your feedback is extremely important to us, and I will pass your feedback along to my Director of Housekeeping so that he can address the concerns that arose with the Housekeeping procedures and supplies that were not delivered daily. I will also have Engineering address the television concern, and we will do our best to ensure that you are not inconvenienced by this upon your return to us. Thank you again for your feedback. We hope to see you again soon.
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2,177 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (497)
Date | Rating
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English first
Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 4, 2013 via mobile

I'm here now on my beachfront patio. (Upgrade courtesy of Westin.) Our bed is clean and comfy. They cleaning staff has been fine. Weston is promoting conserving water towels on floor mean replace. Hanging towels mean one will reuse. I'm not at the Ritz, I don't expect turn down. If no turn down is the worst of my day, I'm a happy camper! Ask for room 1010, wonderful! Just wondering if the last unhappy person ever tipped his cleaning staff........

Stayed February 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMikeRyan, General Manager at Westin St. John Resort & Villas, responded to this review, February 8, 2013
Thank you for taking the time out of your vacation to leave such a nice review on Trip Advisor. We are glad you are enjoying your Beachfront upgrade and that you’ve found the Housekeeping service provided to you to exceed your expectations while promoting sustainability. We are glad you are relaxed and refreshed and can be at your best. Thank you again and we hope you enjoy your stay.
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new york
2 reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed February 1, 2013

Housekeeping staff stole approx $3000 of our personal things from our room - we were reimbursed only $100 from Starwood's insurance company. On another occasion, upon check-in we had pubic hairs on the "clean" sheets, hundreds of ants in the bathroom, & a soaking wet floor from a leak in the roof. We were moved to a place where the air condition wasn't working.

  • Stayed March 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMikeRyan, General Manager at Westin St. John Resort & Villas, responded to this review, February 8, 2013
Thank you for your feedback. In the event that any type of theft occurs on property, Starwood Hotels and Resorts and The Westin’s Security team has a strict protocol in place to respond to these claims and investigate them further for resolution. Guests’ missing personal belongings is something we take very seriously, and I can assure that additional action is taken and correct compensation is issued when necessary. I am unclear whether or not your review is based on a recent stay or multiple stays, as you mentioned separate occasions. Please feel free to reach out to us at 01098.guestrelations@westin.com to discuss your claims in further detail. We’d be more than happy to assist. Thank you again.
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Delmar
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed January 31, 2013

You have to visit St. John it is a beautiful island and the Westin St. John is comfortable and relaxing place to spend a week! The grounds are well kept and extensive with plenty of activities and a nice swim up pool bar. There are choices for dining and a must have calamari at the lobby bar and restaurant. The best I have ever had! There is a car rental on site and we rented a jeep and went to the village and drove the island. Very safe and an easy drive. Several donkeys roaming the island so be sure to pick up some sugar cubes or veggies for them. The will put their heads directly in your car to get treats which make a great photo opp. The beach is clean and not crowded and our ocean front room was standard but about 10 steps from the beach with a private front porch which made the vacation!!. Trunk Bay is where we snorkeled and saw lots of interesting fish. I would not hesitate to recommend a stay at the Westin if you love to unwind and relax!! 5 stars for location, rental car pick up, beachfront room, and quiet relaxation.

Room Tip: Beach front rooms with porch are the only way I would stay again because I am now spoiled from stayi...
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMikeRyan, General Manager at Westin St. John Resort & Villas, responded to this review, February 1, 2013
We appreciate your feedback and thank you for choosing The Westin St. John for your recent vacation. It sounds as though you had an enjoyable stay with us and that you enjoyed many of our amenities available to our guests, such as numerous activities, on-site car rental, private beach and beautiful grounds. I was happy to hear you experienced Trunk Bay – isn’t it beautiful? Thank you again for your review. We hope to see you again in the near future.
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Medina, Ohio
Senior Contributor
26 reviews 26 reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed January 31, 2013

The first week of December 2012 we had the pleasure of spending a week with friends at their timeshare. The resort was immaculate, accommodating, and a perfect location. Transfers from airport were easy as was any side excursions. Loved every minute!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMikeRyan, General Manager at Westin St. John Resort & Villas, responded to this review, February 1, 2013
Thank you for sharing your experience with us. December is a busy time for The Westin St. John, so your review is much appreciated, as it assists us in knowing that we are pleasing our guests even during our busiest time of year. Thank you again and we hope you will return soon!
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Illinois
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 30, 2013

stayed in a pool villa..all of them have recently been renovated.. Loved our private pool with waterfall and the built in gas BBQ in patio. Very well stocked kitchen and lots of living space for our party of 6.. Shuttle to main pool and restaurants are amazingly prompt when requested. Cruz Bay Prime steaks are absolutely delectable..and service impeccable and friendly.

highly recommend for a very relaxing and no hurry/no fuss vacation

Room Tip: ask for a pool villa if 3 couples as lots of room and will not be falling over each other
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  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMikeRyan, General Manager at Westin St. John Resort & Villas, responded to this review, February 1, 2013
Many thanks for your review! I was pleased to hear that your party of six enjoyed your stay with us and that your three bedroom pool villa was well equipped and accommodating for your guests. Thank you for your feedback regarding our convenient shuttle service and fine dining restaurant, Cruz Bay Prime. Demetrius and his staff will be happy to know that they were able to enhance your stay. Thank you again and we look forward to welcoming you back.
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SC
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 28, 2013

We are here now. The grounds are beautiful and well,kept. Most of the staff is very nice and well intentioned. How ever,, I hate to have to request turn down and towel replacement every night : assume this is some kind of Starwood "save money" crap. We are paying a premium for a conference ...no discounts. No breakfast etc. This is the second of four nights the turn down been done correctly one night. We should not have to repeatedly have to request turndown and, excuse me, towel service separately.

I am not impressed with Starwood at this point. We used to be happy members. Our last couple experiences have NOT ben pleasant.

Not somewhere I would return unless on business.

Room Tip: Okay place, seems very family freindly. Maybe too much for empty nesters. Don't seem to want e...
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  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMikeRyan, General Manager at Westin St. John Resort & Villas, responded to this review, February 1, 2013
Thank you for your review and for sharing it on Trip Advisor. While it sounds as though you enjoyed our beautifully landscaped grounds and approachable staff, I want to apologize for the issues you experienced with Housekeeping service. I will pass your feedback along to our Director of Housekeeping so that he can look into your concerns and rectify the situation for future guests. Again, we apologize if you were inconvenienced and hope to welcome you back again so that you may experience our improvements firsthand. Thank you again for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westin St. John Resort & Villas

Address: P.O. Box 8310, Cruz Bay 00831, St. John
Phone Number:
Location: Caribbean > U.S. Virgin Islands > St. John > Cruz Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 5 Hotels in Cruz Bay
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Westin St. John Resort & Villas 4*
Official Description (provided by the hotel):
Located on 1,200 feet of private beach The Westin Resort St. John, USVI is a tropical retreat that's easy to reach. ... more   less 
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Also Known As:
Westin St. John Resort & Villas Hotel Cruz Bay
Westin St. John Resort And Villas
Westin Cruz Bay
Cruz Bay Westin
St John Westin
Westin St. John Resort & Villas Cruz Bay

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