I was visiting St John for the weekend and was recommended to go to Miss Lucy's for brunch. We arrived at 10.30 and ordered our food and drinks immediately. The waiter was next to useless - and it was up to me to point out that our drinks were waiting on the bar turning to water for 10 minutes. After 45 minutes we enquired about where our food was and the waiter went to the kitchen (after he had been behind the bar and served somem other people on the way) - he came back and said our food was in the line and that they were very busy. Some 20 minutes later our food still hadn't arrived so we enquired again and said that we had been waiting over an hour for our food - he came back and said that they were busy but that our food would be 10 minutes. I asked to speak to the Manager Eddie (Miss Lucy's son) and he just didn't make any effort to do anything until I insisted he went to the kitchen to find out what was going on. Again I was told that they were very busy at which point I informed him that if you can't cope with the number of people you have dining - make the kitchen bigger or reduce the number of tables so you can at least cater for the number of people in the place. he came back and informed us that we could have a free drink - at this stage we were very hungry and somewhat annoyed and didn't need another drink, just the food we had ordered. We also informed him that other people who had come in after us had been served before us - and he didn't seem to care, and didn't even offer an apology. We were just about to leave when our food arrived - it was COLD. At this point we left without paying for anything. I took the liberty of putting my head into the kitchen to inform them of how poor the food was and received abuse from the chef. I have lived in the Caribbean for 2.5 years and the service culture is poor across the region, but this rates as the worst place I have ever been too and I would highly recommend not going. Business who care so little about the quality of service they offer do not deserve to have a business.
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