The Nant Ddu Lodge is located in the foothills of the Brecon Beacons and has a well-equipped spa [sauna, steam-room, pool & Jacuzzi] and gym. The location, spa, various bars and snugs and a superb restaurant, make this a perfect venue to base yourself for a walking break in mid-Wales, or so you'd think.......
Staff: We received a warm welcome from the hotel staff, who remained superbly efficient and accommodating throughout our 3-day stay.
Bedrooms: The bedrooms looked a little 'tired' and much of the older portion of the hotel could do with a 'refresh. However, I appreciate that's easier said than done in a busy location, which this hotel undoubtedly is. However, taking each room off-line in turn could achieve some noticeable improvement.
Food: The choice and standard of food in the restaurant was superb and dinner was a real pleasure. However, the cooked breakfast came at a supplement, ranging from £3.50 - £5.00, to the normal B&B rate and is something that I wouldn't expect in a £95 per night hotel in mid-Wales.
Facilities - Spa: The hotel's excellent Spa and gym was very popular with hotel residents, spa-package guests and local spa members; as a consequence the facilities available (including the limited loungers, sofas and changing room lockers) were quickly used up.
Facilities - Internet: Wifi [limited bandwidth] was available in much of the front portion of the hotel with nil/unreliable reception elsewhere - this is an easily, and cheaply, resolved limitation and one should really be addressed by hotel management to support today's guests.
WATER!!!: Without doubt the most serious issue is the lack of mains water-pressure at the Lodge - the flow is pitiful, so much so that the 'shower attachment' on our bath had insufficient pressure to generate a shower 5 feet off the ground. The water pressure also meant that filling a bath took 20mins and the hot water often ran out before the bath filled - this is a serious issue for a hotel located in an area where guests will spend hours walking in the muddy Brecon hills. The Hotel's literature mentions the latter hot-water problem, but fails to mention the low-water pressure - and hotel staff confirmed that this was an enduring problem and suggested taking our morning shower in the spa rather than our room.
I didn't set out to make this a negative review, but that's how it probably now reads, and I'm not sure that this is an unfair assessment of our stay. We left our 3-night stay, including 3 days of hard walking, feeling a little-disappointed and, dare I say it, a little cheated. The location and facilities offered by the Nant Ddu Lodge mean that it is rarely going to be short of guests...maybe this fact alone has led to a little complacency?
Rooms in the newer portion of the hotel may have better water pressure (although I'm not sure th...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you so much for your review which I think was a very accurate summation of the hotel and I am glad you enjoyed your stay.
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Wi fi as you say is available in part of the hotel includiing the public areas and we are looking to extend this during some refurbishment works we commence later this month. At the same time we intend to increase the water holding capacity for the hotel which we hope will resolve the intermittent issues with water issues which result from problems outside of our land/property which means that at times the flow of replenishing water into our property is reduced through no fault of ours. Whilst we would naturally have hoped to have addresed this sooner, it has been difficult to "pin down" an engineer and get a definite solution. Every option is coupled with caveats, so we are taking a leap of faith to try and sort this out by dramatically increasing our water holding capacity at great expense. but we feel this is worth it.
We are going through each room making improvements, and you are right with the hotel being so busy it is difficult to take rooms off. Many of the improvements we make like the £300,000 state of the art sewerage treatment plant go un noticed, but are none the less essential.
Historically the hotel has always charged for a cooked breakfast and this charge is lower than that at a Little Chef, and about the same as many supermarket restaurants charge. The reason is simply that the vast majority of the thousands of guests who stay each year are more than happy with the included spread we put out which includes, cereals, fruit, compotes. yoghurts, selection of breads,bagels, hot waffles with syrup, hard boiled aggs, fruit juices, selection of teas and coffess etc.
The hotel is not busy because of its location......we are situated miles from anywhere and just outside Merthyr Tydfil which is hardly renown as a centre of affluence. We serve thousands of meals each week to non residents who travel from far and wide quite simply because they like what the team are doing at Nant Ddu.
Complacent? Perish the thought, but yes we are proud of our team and what they do, and apologies for those bits we have still to get right.........and yes we will.
Happy New year.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.