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“Terrible!!!!!” 1 of 5 stars
Review of Castle Hotel

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Castle Hotel
3.0 of 5 Hotel   |   Castle Street, Merthyr Tydfil CF47 8BG, Wales   |  
Hotel amenities
Ranked #3 of 3 Hotels in Merthyr Tydfil
Ripon, United Kingdom
1 review
“Terrible!!!!!”
1 of 5 stars Reviewed February 17, 2013

The Hotel had no private parking as it says it was just a pay and display car park down the road. I paid cash on arrival and was given change from the mans pocket and not given a reciept. The decor was dated and grubbie! The rooms and hall ways smelt of stale smoke and were dull. The door frame looked like it had been forced a few times. The room was a good size but the floors were stained and the lighting was dull. The bathroom was unclean and the water for the shower got very hot and the cold tap handle fell off. There was alot of noise in the night from other rooms and no information in the room on how to contact reception so had to call hotel from my mobile. We were due to stay for 2 nights but checked out without breakfast at 8am the next day after having no sleep!

  • Stayed February 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
279PaulaS, Public Relations Manager at Castle Hotel, responded to this review, May 9, 2014
This is not Castle House Hotel Hereford but the Castle Hotel in Merthyr Tydfil Wales which has nothing whatsoever to do with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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116 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Cardiff, United Kingdom
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed February 9, 2013

Stayed at this hotel in 1995 on business and it was pretty poor then, but as I wasn't paying for the stay I didn't complain. Arrived late, left next day. 17 years later I return on another business trip and to my shock I don't think it had changed a bit. Changed ownership and were very friendly staff, WHEN YOU COULD FIND ANYONE! Room was a miss match of MDF furniture and colours. Bathroom was newly refurbished, at first glance. Shower had hot water, but cold water was non existent. |Therefore if I wanted an all over skin peel, I'd have jumped in. Stood at reception ringing a bell for the best part of ten minutes, even ignored by staff in kitchen/breakfast area. Gave up showered in a colleagues room. Breakfast was bad. I had scrambled eggs, renamed them "The yellow massacre!" Colleague had sausage and bacon Oh Dear! - if you wanna know is serving horse, eat here! Never again if at all possible.

Room Tip: AVOID! Travelodge in Leisure Quarter/Village always for Merthyr.
See more room tips
  • Stayed February 2013, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
279PaulaS, Public Relations Manager at Castle Hotel, responded to this review, May 9, 2014
This is not Castle House Hotel Hereford but the Castle Hotel in Merthyr Tydfil Wales which has nothing whatsoever to do with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 19, 2012 via mobile

After staying at this hotel i decided to read the reviews and i would like to disagree with most of them this hotel was very clean and very helpful and it has secure parking what i required .it is close to the town centre and close to many food establishments the staff are very helpful and rooms are very clean and very tidy thank you will stay again

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottinghamshire
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed October 23, 2012

Looked for the parking it says it has? It hasn't it's pay and display across the road, I parked mine so it was in sight at all times due to the noisy groups of youths drinking and hanging around outside the court house all night, maybe waiting for the morning to save them going back?
Hotel smelt stale and first room stunk of drains or rotting something, got it changed to one that was cleaner but not great. Very noisy through the night. Went down the next morning, we'd paid for breakfast but the smell of old fat throughout the hotel put us of so we didn't bother! To be honest we couldn't wait to leave not a good experience.

  • Stayed April 2012, traveled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
279PaulaS, Public Relations Manager at Castle Hotel, responded to this review, May 9, 2014
This is not Castle House Hotel Hereford but the Castle Hotel in Merthyr Tydfil Wales which has nothing whatsoever to do with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ebbw Vale, United Kingdom
Senior Contributor
47 reviews 47 reviews
31 hotel reviews
Reviews in 28 cities Reviews in 28 cities
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed October 22, 2012

3 rooms booked, one for me and my wife, one for son and daughter and one for daughter and b/f. When we checked in, the booking was wrong, but was soon changed by the receptionist. Central to Merthyr town, so convenient for shops, and the hotel car park is a 2 minute walk.

The hotel is stuck in a time warp, clean enough, but the carpets and decor are faded..corridors and rooms. The room was big enough, and bed comfy. Some noise from late night revellers as we had a room at the front. Bathroom was fine but no,pressure from the shower.

Breakfast was very basic. Juice and a bowl of cereal, cup of tea/coffee. Limited choice for cooked brekkie, 1 rasher bacon, 1 sausage, 1 hash potato, 1 egg (Cooked to your preference, poached, fried or scrambled) and a spoonful of mushrooms and beans. The only alternative being a vegetarian version of the above.

Staff were friendly and helpful though and arranged a taxi for us to our venue.

Recommend. No. Would I go there again? Only as a last resort.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
279PaulaS, Public Relations Manager at Castle Hotel, responded to this review, May 9, 2014
This is not Castle House Hotel Hereford but the Castle Hotel in Merthyr Tydfil Wales which has nothing whatsoever to do with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Merthyr Tydfil, United Kingdom
1 review
5 of 5 stars Reviewed October 1, 2012

Held our wedding reception here. Absolutely perfect. Staff were marvellous, everything so professional & food lovely. Spot on. Didn't stay in the rooms so couldn't comment but can highly recommend this Hotel for functions.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taunton, United Kingdom
1 review
1 of 5 stars Reviewed September 30, 2012

stayed there last night and it stinks of damp it looks like nothings been done to it since it was built ... we had three rooms me and my son in one my sis and her girls in another and mother and step dad in the third all as bad as each other... after booking in with a lovely girl on the desk unfortuantly they had messed up our booking and said we'd booked four rooms not the case ... when settling my nieces we found the bed broken and nails and screws sticking out when we complained they denied the bed was broken but moved my sis and children to another room ..when using the bathroom i found hair and pubs in the bath the shower was either ice cold or burning hot my poor son was frozen ... we got to sleep around 2 ish because the noise from outside was horrible (no double glazing) i wouldnt stay here again terrible

Room Tip: go somewhere else
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  • Stayed September 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
279PaulaS, Public Relations Manager at Castle Hotel, responded to this review, May 9, 2014
This is not Castle House Hotel Hereford but the Castle Hotel in Merthyr Tydfil Wales which has nothing whatsoever to do with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Castle Hotel

Address: Castle Street, Merthyr Tydfil CF47 8BG, Wales
Location: United Kingdom > Wales > Southern Wales > Merthyr Tydfil County > Merthyr Tydfil
Amenities:
Restaurant Room Service
Hotel Style:
Ranked #3 of 3 Hotels in Merthyr Tydfil
Price Range (Based on Average Rates): $
Hotel Class:3 star — Castle Hotel 3*
Number of rooms: 45
Official Description (provided by the hotel):
A superb privately owned hotel situated in the town centre with 45 En Suite rooms fully modernised and tastefully decorated, with telephone, tea/coffee making facilities, T.V, Hairdryer, trouser press. etc., Excellent menu's available including a la carte evening menu, off road secure parking. Convenient for all local routes and town facilities such as law courts, civic centre. ... more   less 
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Also Known As:
Castle Hotel Merthyr Tydfil, Wales

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