We spent an amazing week at Bolongo and would definitely go back the first chance we get! Being city folk, we had to wind down and embrace "Island Time" - service isn't necessarily as speedy as we're used to, but your kindness and appreciation is always returned by the staff. This small, family-owned property is no mega-commercial hotel, but what it lacks in amenities like modern bathrooms or fancy tv's everywhere it makes up for in genuine care, personalized service, and heart.
We had so many good experiences with staff that it's hard to pick our favorites - but Josh and Rachel at Iggie's are awesome, Mike and Chris at Lobster Grill are too, Steve is a great bartender (we were bummed that 007 was on vacation!), Selema at the front desk is a sweetheart, etc.
We're not huge drinkers, so we thought the all inclusive package was a little expensive, but it was well worth it. Food on the island - anywhere - is EXPENSIVE! (Milk in a grocery store is $8/gallon. Most food is brought to the island via cargo ship...to give you some perspective).
We came to Bolongo to get married and I could more than triple my character limit with rave reviews about Lorie and her staff. She was attentive to detail, took on all the stress of the wedding with such stride (I was NOT stressed at all!), and truly cared about our happiness as a couple on our special day. Her staff was amazing as well!
The bands at Iggie's rocked, the food at Lobster Grill was pretty good, but I'd take Iggie's crabs over anything else any day of the week, GET A MASSAGE FROM HEIDI, Go to St. John and do an island tour - well worth it, make friends and have a good time...and don't forget to douse yourself in OFF early in the morning and around dusk!