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“Nice Place for a few days but could be so much better” 4 of 5 stars
Review of The Ritz-Carlton Club, St. Thomas

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The Ritz-Carlton Club, St. Thomas
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Great Bay, 00802, St. Thomas   |  
Hotel amenities
Briarcliff Manor, New York, United States
Top Contributor
54 reviews 54 reviews
22 hotel reviews
Reviews in 28 cities Reviews in 28 cities
54 helpful votes 54 helpful votes
“Nice Place for a few days but could be so much better”
4 of 5 stars Reviewed January 29, 2013

We just came back from 4 nights at the Ritz Carlton Club, St. Thomas. First, the positive. The staff at the entire hotel was extremely nice and very helpful. Particularly the people at the Club Lounge (and Jake went the extra mile). The room was nice (not spectacular but a beautiful view of the bay). The food presentations at the Club Lounge were great and the staff supurb. Wish it stayed open beyond 10 pm but the club made the stay very special. The hotel is beautiful and the beach quite nice (but not a beach that you can walk very far on so if you want a long beach this is not it. Service at the beach was great, most all the watersports included with the resort fee and everyone very helpful. I just wish the beach was longer so we could actually take a nice run or jog on it, Pool is beautiful but i wish the water were a little warmer. Views to the bay are outstanding.
The negative-the breakfast buffet was very ordinary and never changed during the 4 breakfast we had. Service was slow although after I mentioned that to the front desk the service was much improved. For what they charge for the buffet a little annoying to charge you $8 more for fresh squeezed orange juice. Also, they should take the H&H Bagel breakfast off the menu since H&H has been no more for more than a year. Do not come here if you are a tennis player. Two courts only right next to the hotel generator or electrical system so very hard to hear and very annoying. They charge $58 or so for a resort fee and you cannot enjoy a quiet game of tennis. They don't even have something to reduce the noise. Machines in the health club were a little dated and they did not have anyone to monitor use and keep the place clean.
The staff went out of their way to have you enjoy your stay but I probably would not rush back, Nice for a quick getaway but not as nice as your typical Ritz.

Room Tip: Stay in the club for use of the club lounge and extra service.
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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113 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • Any
English first
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 24, 2013

Our ten day experience in this tropical wonder was better than average, but not as great as our experience with other Ritz Carlton facilities. The weather in December was better than our weather in Hawaii last year at the same time, so that was a plus. My understanding is the temperature is always a bit warmer than even the Bahamas, so the destination choice for weather was a good one, even though it rained a fair amount every day. We had one storm come through, but even so it lasted only a couple of hours.

Don't plan on any walking around the area off the hotel or club properties. Not only are there some questionable safety concerns in terms of people, but also issues with pedestian zones for walking along the roads. There are hardly any shoulders anywhere on the island and of course, if you're not careful you may get fooled by the right hand right of way traffic pattern.We rented a van for our party, and it was a good choice. The food is fairly expensive on premise and gets a bit boring, so the only alternative is finding a place to eat in nearby Red Hook area, right by the island ferry dock. There are plenty of good spots to choose from as good alternatives to Ritz Carlton monopoly of foods at the resort. But you will need transportation as the Club or hotel provide nothing. Either have your own or get a cab, which will cost a fair amount every day. Might as well rent a vehicle.

That said, we found both the hotel and clubs's eateries decent and generous in portions for the high cost. We prefered the hotel's poolside restaurant and service over the Club's offerings. Plus the swimming pool was heated, a definite plus for our 4 year old who refused to come out of the water the entire trip! Club bookings give you access to the hotel's facilities also, and it's just a very short walk between the complexes.

Service was very good except for one day, when an electronic glitch caused us to be locked out of our rooms and when opened we found the rooms had not been made up. It occured late at night and getting in to our room proved to be a very trying experience. No concierge on duty after early evening, it seems. We had to go over to the hotel for help, and it was not readily forthcoming, causing a tiring end to a long day.

Then there was the incessant noise from the generator rooms right behind the building. they have a de-salinazation plant and generator there running 24/7 and the hum is prevalent even on the side of our rooms away from their location. A definite drawback, at least for those in the building located closest to the West side of the complex. The water tasted salty to me, so we bought plenty of drinking water in Red Hook groceries.

I indulged in a bourbon and seven at several establishments on the island including the bars at the Ritz Carlton. Not one had the proper ingredients and they tasted horrible. Be forwarned!

The staff by the pool at the hotel was uneven in friendliness and cooperation. Some of the staff gave the distinct impression they were put out by accomodating even simple requests - towels, umbrellas. moving lounges, etc. Others were very friendly. So a mixed rating there.

We spent a lot of every relaxing morning listening to leafblowers, lawnmowers and rakers going over the grounds. Maintenance is one thing. Constant noise is another. Worst hotel/Club we've been in for that aspect.

The animal life is something to deal with. We had hordes of iguanas competing for our scraps of lettuce left in dishes. And we had hordes of stray cats competing for the rest of the scraps in our dishes. There was zero effort on the part of management to limit this unwanted intrusion of beasts into our lounging areas anywhere on the complex.

Overall, Hawaii was and will be a better choice for a vacation. The island itself harbors a poverty ridden mentality and appearance. We are not shoppers and the shops of Charlotte Amalie offered nothing of interest. We took in a round of golf at the only facility on the island - Mahogany Run which I will write about soon.

Last we want to point out that the fourth floor view we wanted came at a price. Our room was located in the same place as the breakfast room which is located one floor above our bedroom. Not good. At 6 every morning the staff could be heard moving about, bumping things, dropping things and scrapping tables around. I cannot stand anybody over me when I try to sleep, so that was intolerable. About 7 when the noise overhead quieted down, the leaf blowers and lawn mowers started up outside. Terrible. Hope you like getting up early in the dark with nothing to do.

Room Tip: Hold out for a fourth floor room for view! But beware the West most building as it has the breakfas...
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed January 24, 2013

I visited St Thomas and stayed a week at the Ritz in January 2013. I thought the location of the hotel on St. Thomas was great. It was secluded but still convenient to Red Hook.

The grounds of the hotel were beautiful.. great views of St John. I thought the rooms were nice... but I should add, I was attending an event and didn't pay for the room (nice perk, eh?) so I can't really comment on the "value" of the rooms/resort.

I did a few dives with the onsite dive shop (Patagon) .. in general they go to dives sites close to the resort. If I were to return to the Ritz, I think I'd give the dive shop in Red Hook a try instead hoping for better dives sites and more variety.

I played tennis almost each day and the two courts were nice but there is some type of machinery (perhaps the AC units for the entire resort) adjacent to the courts and they were loud! I couldn't even hear my opponent across the court announce the score during the game... kinda odd for a property like the Ritz in a setting like the Caribbean.

I ate several meals on site and enjoyed the global dining place the best... decent food and I didnt think the cost was too bad for the Ritz.

Overall, a nice stay and great service. Everyone I encountered seemed friendly.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Connecticut
Senior Contributor
48 reviews 48 reviews
6 hotel reviews
Reviews in 19 cities Reviews in 19 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed January 24, 2013

We read our fair share of reviews on here before booking the Ritz. Some were a little too harsh, but overall, the reviews came through for us in our planning phase.

We found the staff to be exceptional. They were friendly, engaging, and very helpful. It seemed like they couldn't do enough for us.

Our room with the ocean view was tremendous. The hotel is sprawled out over several buildings. We were in the last building (they are lettered with associated names. A is closest and F is the farthest). People on here complained that the valets with the golf carts were never available. They were great! Every time we called for our car, guest services would ask if we needed a ride (we walked 95% of the time). As we were walking, carts driving by would stop and ask us if we wanted a ride. Again, they were very helpful.

It's a nice gym, tennis courts were good, and the beach was plenty big enough, and the watersports folks were very personable, as well.

Where the trip advisor reviews saved us was with the food. We concur on overpriced and average. Our first day there, we had a sandwich and the tacos with a lemonade and water...$62! We know the island is expensive, but way to stick it to your guests

But we didn't complain because we knew this was coming and we had decided to rent a car for the week. You HAVE to rent one! It's very easy driving around the island. You get used to the left side quickly and the signage on the island helps with that, as well. We hit all the places in Red Hook, we drove the island, went to other beaches, etc. Why spend tons of money on mediocre, overpriced food? The car paid for itself. (We had a BRIGHT green 4-door jeep. Ask the Valets about it. It was the ongoing joke we all laughed about)

Bottom line: Great hotel, great location, east end is the best. Get a car!

Ps We took the ferry to St John one day to walk around. We should have taken the car there.

Room Tip: At first, we were unsure about the first floor. As you can see, our balcony jutted out more than the...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 15, 2013

My family enjoyed spending New Years as this great resort within a resort. Not to belabor all of the positive points previously made, but there are severalworth reiterating:

1. The rooms were excellent. Spacious, well equipped, expansive water views, clean, updated and the perfect place for a family to unwind for a week. The ability to cook and do laundry throughout the week was a real plus. We couldn't have asked for more and the accommodations exceeded our expectations. Pictures offered by website are direct correlation to what you will experience.

2. Service. I read seval places where this property did not have service that was comparable to other Ritz locations. This was not our experience. We have had the good fortune of staying at many Ritz Carlton properties throughout the US, Caribbean and Mexico. That said, we found the service at this hotel excellent. From the moment we checked in and were greeted with "Welcome home" by the GM to the time we left, we found the service was excellent throughout the property. Everyone we encountered was happy, was genuinely willing to assist us and did so in an expeditious manner.

3. Beach. I also read complaints of the beach being too small, etc. Are you kidding me? The setting is absolutely to die for on a natural cove with the most beautiful water and sand you have ever experienced. Our children (ages 5, 9 & 12) we entertained all week long swimming, snorkeling and exploring. It is also very nice that the water is very calm which is perfect for little ones.

4. Location. For anyone who desires to book water excursions, the resort is ideally located a short drive to Red Hook to catch ferries, water taxis and private boat tours. There are also several restaurants in Red Hook that we enjoyed. We had a great meal at Pesce.

5. Cost. High cost in absence of value is a waste of money. You will not find that to be the case at this wonderful property. In previous reviews, several have mentioned how expensive the resort, restaurants, etc. are. If you are planning to visit St. Thomas or the surrounding islands and are looking for low cost you might as well stay home and save yourself the frustration. This is notnan inexpensive place to visit. That said, if you desire an ideal Caribbean setting, access to great restaurants, ferries to explore other islands and access to an imoeccable Ritz you have the makings of a perfect vacation.

6. Relaxing. We found jthe hotel guests were respectful with not a lot of loud music or anything of that nature during the day or evening. if you desire more activity, you also have access to the Ritz hotel next door. The pool at the hotel was busier and lively than the residences. Also more restaurant choices there too.

7. Pool Bar. We enjoyed lunch, snacks and a numbe of great cocktails here. Service was impeccable, food was very good and the drinks were worth it!

In sum, this is a great resort to enjoy for families and couples who desire a place to unwind. I hope you have as great of an experience as we did at this resort!

Room Tip: The higher the floor, the better your view of the se will be.
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arkansas
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 13, 2012

Nestled in beautiful vegetation on Grand Bay, this is a fabulous place to stay. The staff could not have been friendlier--greeted us on arrival and every day there after with cool drinks (because yes, it was very warm in St. Thomas in November). Great breakfast buffet. Had two catered evening parties at which the food was also amazing. Hotel provided golf carts to chauffer us to and from our room. View from our window overlooking the Bay and on towards St. John's island was breath-taking. Beach chairs and service both were great. Spa was top notch. Left a ring and a necklace in my robe and was fearful they would be gone---but no, both were waiting for me when I hurried returned. Gift shop was a little pricy but the jewelry store gave a nice necklace as a "freebie" just for visiting. Fun trip. Great place to stay. Would love to return.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hewlett, New York
Senior Contributor
39 reviews 39 reviews
8 hotel reviews
Reviews in 28 cities Reviews in 28 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 9, 2012

Less than a 5 minute walk to the Ritz hotel, we found the ritz club just wonderful. Our 2 bedroom suite had a beautiful ocean view from every room, along with balcony's from both bedrooms and living room. Both bedrooms had their own safes. The kitchen had a fridge, microwave, and all the amenties. Washer and dryer also. The property was terrific. Facing St. Johns', there is beautiful blue water with lush hilltop surrounding. The only drawback, is the hills. Walking downhill is one thing, but the walk up is slightly strenous for those not in shape. But you can always call for a golf cart if you need . The restaurant had a nice menu, and we ate breakfast in the concierge level which was excellent. The staff and service is superb. Its about a 10 minute or less car ride to the ferry that we took to st johns, which i recommend doing. The pool is beautiful, the beach narrow, but nice. Looking forward to going back, there's nothing like a Ritz.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton Club, St. Thomas

Address: Great Bay, 00802, St. Thomas
Location: Caribbean > U.S. Virgin Islands > St. Thomas > East End
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Specialty Lodging in East End
Number of rooms: 55
Official Description (provided by the hotel):
Breathtaking natural beauty right on the beach. A bounty of outdoor adventure with perpetually perfect climate are just a few of the reasons why St. Thomas attracts the savy traveler from around the world. Everything the Ritz Carlton is famous for but raised to a higher level in these stunning private residences. ... more   less 
Also Known As:
The Ritz-Carlton Club, St. Thomas Hotel u.s. Virgin Islands
The Ritz-Carlton Club, St. Thomas U.S. Virgin Islands

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