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“A Great Place Overrun by Cruise Ships” 3 of 5 stars
Review of Sapphire Beach Resort

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Sapphire Beach Resort
3.0 of 5 Resort   |   Rte. 6 Smith Bay | Smith Bay Road, 00802, St. Thomas   |  
Hotel amenities
Ranked #3 of 5 Hotels in East End
Hyannis Port, Massachusetts
Contributor
12 reviews 12 reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
“A Great Place Overrun by Cruise Ships”
3 of 5 stars Reviewed February 21, 2013

We rented a lovely Condo in Sapphire Bay which has one of the nicest beaches and best snorkeling on St Thomas. As promised we walked out from our beachfront condo to our chaises and enjoyed the pleasures of the Beach. Great Beach Bar and burgers. That was until Tuesday when we found a steady stream of cruise ship people streaming on to our beach. They were loud and hogged all the beachfront space. SOrry if I am a snob but do you go to the beach in black socks, sandals and a fanny pack? So if you are going here check the schedule to see how many ships will be in ST Thomas that week.Also Sapphire Beach no longer has a restaurant so a car is essential.

Room Tip: Beachfront is the best.
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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554 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (121)
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English first
Fife Lake, Michigan
Senior Reviewer
8 reviews 8 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 20, 2013

We rented through VRBO, highly recommend using that site. Our condo was magnificent! Super clean, updated, exactly as the pictures showed. The view was amazing, beautiful beach, convenient location. No restaurant on site, which was a little disappointing, but we knew that before going. Yes, the exterior is weathered, but it is the Caribbean, looks like it should if you ask me.

Stayed February 2013, traveled as a couple
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Illinois
Top Contributor
85 reviews 85 reviews
19 hotel reviews
Reviews in 27 cities Reviews in 27 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed February 14, 2013

We went for two weeks and stayed in building B arranged through vrbo.com. The unit was very, very nice and the owner very attentive and organized. We usually stay in houses on St Thomas, but they are not on the beach, so we re-visited this place after being here about 25 years ago when it was a very posh place. Most of what you read in these reviews is true: great beach, great snorkeling and you'll see rays and turtles and tons of beautiful fish, but the units rented by the management are usually in poor condition. We asked folks who rented through the management and their descriptions were not pleasant - basically units long overdue for renovation. The exterior is weathered and the wood needs a fresh coat of stain. The pool is very clean and large and heated. Yes, the "commercial" parts of the resort are pathetic. The former restaurant is in shambles as is the cafe/bar at the pool. The thing is, it's fairly easy to not notice these places in dis-repair as well as the weathered exterior. Go to the web cam and you'll see EXACTLY what it looks lie. Every day cruise ship tours drop off folks who enjoy a day at the beach from about 10-4 and one day when there were 6! ships in port, it got crowded, so we went down closer to the pool and it was nice and quiet and security kept it so. If you weren't staying there, you got chased away pretty promptly. Red Hook is literally a 3 minute drive away and there are many, many places to eat, but you won't want to walk there - too far and hilly and next to traffic,

Room Tip: My ratings are ONLY for units rented out by owners, not by the managing company.
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kewanna
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 12, 2013

This was our first extended stay on St. Thomas after visiting last year by cruise ship. We came to celebrate our 31st wedding anniversary Our goal was to visit beaches and snorkel. After doing a lot of research, and with some apprehension based on mixed reviews, I booked directly through the owner for a one bedroom condo in Building D. The reviews are 100% accurate with regards to the beautiful beach and views. The snorkeling was good too. (We ended up visiting 7 different snorkeling spots throughout St. Thomas and St. John.) The condo was very clean, comfortable and well appointed. We had no issues. The owner was available throughout our stay to answer questions or concerns. That being said ,and I don't want to speculate, but apparently there is some conflict between owners and management because there are areas of the resort in sad neglect (ie. tennis courts, pool bar , general maintenance ,etc ). They may be working on resolving some of the issues. All that being said, we would definitely stay at Sapphire again. We loved the privacy and being able to relax on the balcony with our morning coffee or evening cocktail. The only conclusion I can come up with from the bad reviews are from people who did not rent directly from the owner? There are units managed by the resort that must be in horrible disrepair according to some of the reviews so please book directly through owner and ask for pictures. We had a wonderful time, thank you Sheila for sharing your condo with us.

Room Tip: Building D and E are quieter. Views of St John and surrounding islands is wonderful.
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Everywhere
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 31, 2013

We rented thru VRBO and stayed in building E. One note of caution to reviews on VRBO. They are filtered by owners so you are not likely to see much bad info there. Building E is on the quiet end of the resort next to the marina. The beach is not very nice as it is rocky but when we were leaving they were hauling in sand which I assume was to put there. The views from here are beautiful. The resort and most of the rooms are in dire need of updates. Old TVs, missing remotes, AC barely working, doors don't close etc. They are currently doing updates at the main lobby. The tennis courts should be bull dozed. All driveways to rooms and parking areas are dirt and stone.
The marina gets a fair amount of traffic during the day as quite a few charter boats run out of there. After dark go see the school of tarpon swimming around the fishing boats.
The main beach is very busy during the day as it is a public beach and they bring bus loads of people from the cruise ships. Before and after they come the resort is pretty quiet for as large as it is.
There is no restaurant on the property. Just a snack bar. There is a Bar and Grill up the hill at the condos next door. It is worth the hike up the hill as the food was excellent and the staff was very nice. We ate there several times it was so good.
The resort has no Wifi. Just a pay internet connection that is spotty. It is $9.95 per day.
Overall we would consider staying here if we ever visited St. Thomas again (not likely). Be careful as to which room you get. We really liked the location of the resort and there are nice quieter beaches close by.

Room Tip: Choose your room carefully ! Read plenty of these reviews.
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katy, Texas
Top Contributor
56 reviews 56 reviews
19 hotel reviews
Reviews in 24 cities Reviews in 24 cities
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed January 24, 2013

As with any condos it depends on the unit as to how good or bad it may be. I have to say that this unit was EXCELLENT. The owner is very easy to work with and was great at communication. The A/C worked perfectly, all appliances worked and seemed like they were taken care of. The bathroom was really nice, better than my own at home! It even had super thick beach towels that we loved. We looked out on the marina which was fairly quiet. The bed was super comfortable and I could have slept all day. The unit was just the right size for myself and 2 other friends. One slept on the pull out and 2 shared the bed. Super close to Red Hook and the ferry. We rented a car and so we never tried to walk there, but it seemed physically possible with caution to the traffic as there is no sidewalk.

I definitely recommend this unit!

Room Tip: Get unit F206!
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  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alabama
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed January 23, 2013

My family had 2 units next door to each other in the C building Christmas week. It really is the luck of the draw with units. One of our units was AWFUL, and one was great. The bad unit had no A/C in the downstairs at all and the shower upstairs wouldn't even turn on. The downstairs shower ran hot and cold so often it was challenging to say the least. That unit had rundown furniture and no outdoor furniture on either balcony.
The other unit was really nice, although the A/C was broken upstairs the first day we were there. Maintenance fixed both A/C units the 2nd day we were there. They never even bothered to try and fix the shower/bath situation.
The grounds are really pretty and the beach area is nice. But be warned, currently there are literally NO amenities to speak of there. No restaurant (there is a hut to get burgers and drinks, etc.), no pool bar (this area is really run down). We made at least 4 trips to the Food Center while we were there.
Out of the 4 places I have stayed on St. Thomas, this was definitely the worst.

  • Stayed December 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sapphire Beach Resort

Address: Rte. 6 Smith Bay | Smith Bay Road, 00802, St. Thomas
Location: Caribbean > U.S. Virgin Islands > St. Thomas > East End
Amenities:
Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 5 Hotels in East End
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Sapphire Beach Resort 3*
Number of rooms: 171
Official Description (provided by the hotel):
Spectacular beachfront villas and suites are directly on beautiful Sapphire Beach by the crystal-clear Caribbean. A full-service restaurant is easily walkable from the beach. Families with kids will enjoy the sand, pool, fishing off the dock or boat, and pirate history. Active vacationers will find plenty of hiking, scuba diving and bicycling to keep on the go. There is something for everyone. Sapphire Beach, Saint Thomas is the perfect vacation island. Book your dream visit today! ... more   less 
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Also Known As:
Sapphire Beach Hotel East End
Hotel Sapphire Beach
Sapphire Beach Resort St. Thomas, U.S. Virgin Islands

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